EBK OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260718447
Author: Stevenson
Publisher: MCG COURSE
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 9, Problem 6P
Summary Introduction
To draw: The cause and effect diagram with the possible reasons of late delivery of part delivered from a supplier.
Introduction: Cause and effect diagram would represent the relationship between the effect and the possible cause to produce the effect. It makes the people to understand the causes of the problem.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Prepare a cause-and-effect diagram to analyze the possible causes of late delivery of parts ordered from a supplier.
How can a CRM system be leveraged to identify potential customer churn and prevent it?
A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list and count of the major complaints by week for the last month is as follows:
Week 1
Error on bill 10
Room not ready at check-in 8
Room service delivery late 3
Long line at check-out 10
Week 2
Error on bill 12
Noise in hallway 2
Long line at check-out 5
Room dirty 10
Week 3
Not enough towels in room 5
Error on bill 7
Room service delivery late 6
Not enough close-up parking 2
Week 4
Room dirty 7
Error on bill 9
Room not ready at check-in 10
Long line at check-in 9
You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Prepare a report to management that includes the…
Chapter 9 Solutions
EBK OPERATIONS MANAGEMENT
Ch. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQCh. 9 - Prob. 10DRQ
Ch. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Explain how poor quality of goods and services is an indicator of an inadequate control system.arrow_forwardPrecision Delivery Inc. Case StudyPrecision Delivery Inc. (PDI) is a package pickup and delivery service for homes and small businesses.PDI specializes in packages of 50 pounds or less and has a full-price rebate policy for any pickup ordelivery made outside the customer-designated 15-minute window. PDI advertising proudly states,“Pickup and delivery at your convenience, not ours.”PDI has facilities at 2 locations, Downtown and Suburbia, each servicing customers within a 15-mileradius with pickup and deliveries made by truck or bicycle. Customers designate a 15-minute windowfor their packages to be picked up or delivered. PDI charges customers $5 per package plus $1 perpound (50-pound maximum).PDI Sales Operators receive pickup and delivery requests by phone from customers. Dispatchers issueinstructions to Field Operators for pickups and deliveries. To ensure prompt service, Dispatchers planfor 30 minutes of travel time, one way, for each pickup or delivery and target arrival time for…arrow_forwardPrecision Delivery Inc. Case StudyPrecision Delivery Inc. (PDI) is a package pickup and delivery service for homes and small businesses.PDI specializes in packages of 50 pounds or less and has a full-price rebate policy for any pickup ordelivery made outside the customer-designated 15-minute window. PDI advertising proudly states,“Pickup and delivery at your convenience, not ours.”PDI has facilities at 2 locations, Downtown and Suburbia, each servicing customers within a 15-mileradius with pickup and deliveries made by truck or bicycle. Customers designate a 15-minute windowfor their packages to be picked up or delivered. PDI charges customers $5 per package plus $1 perpound (50-pound maximum).PDI Sales Operators receive pickup and delivery requests by phone from customers. Dispatchers issueinstructions to Field Operators for pickups and deliveries. To ensure prompt service, Dispatchers planfor 30 minutes of travel time, one way, for each pickup or delivery and target arrival time for…arrow_forward
- Write down use case diagram of service ability based on Lmsarrow_forwardExplain the term Order-routine specification?arrow_forwardDetail and describe a study in the area of civil engineering that has one dependent variable and one independent variable that requires the use of correlation and regression.arrow_forward
- identified the challenge of variety risk and purpose solution using Plan-Do-Check-Act cycle.arrow_forwardWould you please provide a very short scenario concerning needs analysis in the watch company? thank you so mucharrow_forwardBriefly tell how S-DMRS (DMD-MOF) interface with the GIFMIS?arrow_forward
- Prepare benchmark on metrics for motorcycle airbag jacket product proposal.arrow_forwardThe manager of Perrotti’s Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered. Problem Frequency Topping is stuck to box lid 17 Pizza arrives late 35 Wrong topping or combination 9 Wrong style of crust 6 Wrong size 4 Pizza is partially eaten 3 Pizza never arrives 6 a. Use a Pareto chart to identify the “vital few” delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures.b. The manager of Perrotti’s Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the following entries:delivery vehicle broke down, couldn’t make it across town to deliver second pizza in time, couldn’t deliver four pizzas to four different customers in time, kitchen was late in producing order, got…arrow_forwardDescribe the concepts of inline quality control or in-process quality control. It is required to describe how Computer Aided Inspections (CAI) and Reverse Engineering (RE) can be used for inline quality control or in-process quality control.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
MarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational Publishing
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Marketing
Marketing
ISBN:9780357033791
Author:Pride, William M
Publisher:South Western Educational Publishing
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning