Operations Management
13th Edition
ISBN: 9780136860419
Author: Lee Krajewski
Publisher: Pearson Education
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Question
Chapter 9, Problem 8DQ
Summary Introduction
To explain: The advantages and disadvantages of work cells.
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What are the alternative forms of work cells discussed in this textbook?
Terry’s Dilemma
Terry has worked for Dutchman Enterprises for seven years. Dutchman is a call center that handles customer service inquiries (e.g., questions about bills) for several major credit card companies. Since staring with the company, Terry has progressed from mailroom worker to customer service representative, and he is now senior customer service specialist in the call center. Terry’s technical skills are unmatched, and there is not a customer service problem in the department that he doesn’t know how to fix. Terry’s supervisor, Frank, is a new college graduate, and while Frank is fine with the department’s everyday administration, when something out of the ordinary happens, he has the sense to seek out Terry for advice. Truth be told, not a thing happens in the department without Terry’s informal approval.
Terry enjoys the attention and respect he gets as the go-to person in the department. Even though it’s technically against the rules, Terry, not Frank, writes the work…
What is a work cell? How does it operate? What conditions are necessary to establish one?What are its advantages?
Chapter 9 Solutions
Operations Management
Ch. 9 - Prob. 1EDCh. 9 - Prob. 1DQCh. 9 - Prob. 2DQCh. 9 - Prob. 3DQCh. 9 - Prob. 4DQCh. 9 - Prob. 5DQCh. 9 - Prob. 6DQCh. 9 - Prob. 7DQCh. 9 - Prob. 8DQCh. 9 - What are the requirements for a focused work...
Ch. 9 - Prob. 10DQCh. 9 - Prob. 11DQCh. 9 - Prob. 12DQCh. 9 - Prob. 13DQCh. 9 - Prob. 14DQCh. 9 - Prob. 15DQCh. 9 - Prob. 16DQCh. 9 - Explain the concept of cross-docking.Ch. 9 - What is a heuristic? Name several that can be used...Ch. 9 - Prob. 1PCh. 9 - Prob. 2PCh. 9 - Three departmentsmilling (M), drilling (D), and...Ch. 9 - Roy Creasey Enterprises, a machine shop, is...Ch. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Six processes are to be laid out in six areas...Ch. 9 - Stanford Rosenberg Computing wants to establish an...Ch. 9 - Illinois Furniture, Inc., produces all types of...Ch. 9 - Sue Helms Appliances wants to establish an...Ch. 9 - The Action Toy Company has decided to manufacture...Ch. 9 - The following table details the tasks required for...Ch. 9 - Tailwind, Inc., produces high-quality but...Ch. 9 - Prob. 18PCh. 9 - Because of the expected high demand for Mach 10,...Ch. 9 - Prob. 20PCh. 9 - Suppose production requirements in Solved Problem...Ch. 9 - The preinduction physical examination given by the...Ch. 9 - Samuel Smith's company wants to establish an...Ch. 9 - Prob. 8PCh. 9 - Prob. 9PCh. 9 - Prob. 25PCh. 9 - Prob. 26PCh. 9 - Prob. 27PCh. 9 - Prob. 1CSCh. 9 - Prob. 2CSCh. 9 - Prob. 3CSCh. 9 - Prob. 4CSCh. 9 - Prob. 1.1VCCh. 9 - Prob. 1.2VCCh. 9 - Prob. 1.3VCCh. 9 - Prob. 1.4VCCh. 9 - Prob. 1.5VCCh. 9 - Prob. 1.6VCCh. 9 - Prob. 2.1VCCh. 9 - Prob. 2.2VCCh. 9 - Prob. 2.3VC
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- an example and scenario of this principle at workplace. please in your own wordsarrow_forwardFrom a management perspective, what are your thoughts regarding a 5 hour workday? What the potential challenges and/or benefits of a 5 hour workdayarrow_forwardWhat is ergonomics and why is it important in job design?arrow_forward
- Of the session management best practices, which are the top three in importance? Describe each best practice with some detail.arrow_forwardWhat is meant by ergonomics and how it can relate to quality of work life.arrow_forwardTOYS AND JOB DESIGN AT THE HOVEY AND BEARD COMPANY The following is a situation that occurred in the Hovey and Beard Company, as reported by J. V. Clark. This company manufactured a line of wooden toys. One part of the process involved spray painting partially assembled toys, after which the toys were hung on moving hooks that carried them through a drying oven. The operation, staffed entirely by women, was plagued with absenteeism, high turnover, and low morale. Each woman at her paint booth would take a toy from the tray beside her, position it in a fixture, and spray on the color according to the required pattern. She then would release the toy and hang it on the conveyor hook. The rate at which the hooks moved had been calculated so that each woman, once fully trained, would be able to hang a painted toy on each hook before it passed beyond her reach. The women who worked in the paint room were on a group incentive plan that tied their earnings to the…arrow_forward
- How do you deal with a problem, when you are already dealing with anotherthe problem in a workplace?arrow_forwardDescribe the elements of work system design and the objectives of each elementarrow_forwardCraig, a human resource manager at Miller Financial Inc., is being promoted from an operational role in the human resource department to a strategic role. Which of the following best describes the change in Daniel's role? Moving from helping to define the strategy to processing legal paperwork and performing other clerical duties Moving from processing legal paperwork and performing other clerical duties to helping to define the strategy Moving from processing legal paperwork and performing other clerical duties to managing day-to-day operations Moving from managing the day-to-day operations to helping to define the strategyarrow_forward
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