OPER MGMT IN SUPPLY CHAIN ACCESS CARD
7th Edition
ISBN: 9781260943184
Author: SCHROEDER
Publisher: INTER MCG
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Question
Chapter 9, Problem 9DQ
a)
Summary Introduction
To draw: A cause and effect diagram for the given situation.
Introduction:
Cause and effect diagram:
It is a diagrammatic tool used to identify different causes for a problem. It visually displays the various causes for a problem and its consequent effect.
b)
Summary Introduction
To draw: A cause and effect diagram for the given situation.
Introduction:
Cause and effect diagram:
It is a diagrammatic tool used to identify different causes for a problem. It visually displays the various causes for a problem and its consequent effect.
c)
Summary Introduction
To draw: A cause and effect diagram for the given situation.
Introduction:
Cause and effect diagram:
It is a diagrammatic tool used to identify the different causes for a problem. It visually displays the various causes for a problem and its consequent effect.
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Students have asked these similar questions
Reasons for vinyl floor matting failing final quality inspection are shown in the table below.
Complete the Pareto analysis and determine the cumulative percentage for the defects.
You may upload your answer in a .doc, .xls, .pdf or picture format file. Be sure and show your work for partial credits which may be given for incorrect answers.
Defect Category
Number of occurences
Wrong Color
2
Wrong thickness
9
wrong width
6
product is damaged
4
Other
2
Use the dimensions of quality to describe typical characteristics of these products and services: (a). A television set. (b). A restaurant meal (product). (c). A restaurant meal (service). (d). Painting a house.e. Surgery and post-surgery care.
Custom Fabrication recorded the following information on their defects from their Quality Control Department last month. Software Error 69, Machine error 19, Material Defect 27, Operator error 36, Blueprint error 9, Handling damage 12. Using Pareto Analysis, what is the percentage of defects from the top two errors? Round your answer correctly to ONE decimal place.
Chapter 9 Solutions
OPER MGMT IN SUPPLY CHAIN ACCESS CARD
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- Problem statement: A patient feels that he/she has received false laboratory report. Can you Draw a neat legible diagram wherre you will explain the concept of fishbone diagram and provide necessary justification for your response?arrow_forwardGive two examples of unethical behavior for each of these areas: inspection, process control, and process capacity. For each, name the relevant ethical principle (see chapter 1).arrow_forward2.49. County school buses are inspected every month for “defects.” In a recent monthly inspection, 27 worn or torn seats were found, 22 buses had dirty floors, there were 14 cases of exterior scratches and chipped paint, there were 8 cracked or broken windows, the engines on 4 buses had trouble starting or were not running smoothly, and 2 buses had faulty brakes. Develop a Pareto chart for the bus inspections and indicate the most significant quality-problem categories. What does this tell you about the limitations of applying Pareto chart analysis? How might these limitations be overcome in Pareto chart analysis?arrow_forward
- b. Compare the Baldrige Award and ISO certification. If an organization were going to seek both,which one should it seek first? Why?arrow_forwardArrange the 9 steps in managing and improving quality. - Start again - create an ongoing process of service process improvement - Assess process performance using operational measures - Identify root causes of quality gaps - Control and continuously fine-tune and further improve the process - Determine priority processes for improvement and redesign - Identify performance shortfalls and quality gaps - For priority processes set targets for customer satisfaction, defects, cycle time, and productivity improvements - Improve process performance via service process redesign, avoid fail points, plan for service recovery - Identify key elements of quality in priority service processes, and determine customer requirements and expectationsarrow_forwardCase Study 2: Quality Management Your line manager has become increasingly concerned about the product and service quality. This results from a surge in the number of customers who have contacted her to highlight problems they have encountered while shopping at the Pet Kingdom store. The complains seem to focus on two areas; billing errors being made at the checkout and variations in the weight of Pet Kingdom branded dried dog food bags. To better understand the situation, Ms Lionheart has requested detailed data to be collected. Table 3 shows the data from the audit of 50 random bills per day issued over the past 30 days. Table 4 presents the weight sampling data (mean and range in kg) for 27 random samples of five observations each taken from the daily dog food deliveries. Ms Lionheart noticed that the number of billing errors increased in the last third of the month. She knows that the company wants high quality standards and wonders if both processes meet 3 sigma standards. She…arrow_forward
- Case Study 2: Quality Management Your line manager has become increasingly concerned about the product and service quality. This results from a surge in the number of customers who have contacted her to highlight problems they have encountered while shopping at the Pet Kingdom store. The complains seem to focus on two areas; billing errors being made at the checkout and variations in the weight of Pet Kingdom branded dried dog food bags. To better understand the situation, Ms Lionheart has requested detailed data to be collected. Table 3 shows the data from the audit of 50 random bills per day issued over the past 30 days. Table 4 presents the weight sampling data (mean and range in kg) for 27 random samples of five observations each taken from the daily dog food deliveries. Ms Lionheart noticed that the number of billing errors increased in the last third of the month. She knows that the company wants high quality standards and wonders if both processes meet 3 sigma standards. She…arrow_forwardConstruct a graphic organizer showing the principles of Quality Control in the Federal Express(FedEx).arrow_forwardWhen doing Performance Testing, what common mistakes might be made?arrow_forward
- Widgets are made in a two-shift operation. Management is wondering if there is any difference in the proportion of defectives produced by these two shifts. a. How would you use the p control chart to determine if there is a difference between the two shifts? Explain. b. On the first shift, samples of 200 units have been used and p = .06. Calculate CL, UCL, LCL for the first shift. c. On the second shift, six samples of 200 units have been taken with the proportion of defectives .04, .06,.10, .02, .05, and .03. Using the samples from the second shift, has the process mean shifted upward or downward? Explain.arrow_forwardcase study attached (no plagarism) (Apa citation) please answer the following questions: What are the most significant events in the story of how the plant survived because of its adoption of quality-based principles? SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing the plant under control would you categorize as strategic?arrow_forwardPareto solution The following table shows the defects identified in the final inspection, during a month, in the soft drink bottles, as well as the number of times these have occurred.arrow_forward
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