the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated. Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

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Answer 1

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

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38) Daisy's Shop Daisy runs a shop where she is able to serve an average of 9 customers per hour. An average of 5 customers per hour arrive at her shop. What is the average number of customers at the shop (either waiting in line or being served)? Group of answer choices a) 1.8 b) 2.67 c) 1.25 d) 0.56 e) 0.69 f) 3.00

9. Shouldice Hospital in Canada is widely known for one thing—hernia repair! In fact, that is the only operation it performs, and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7,000 operations annually. Last year, it had a record year and performed nearly 7,500 operations. A hernia repair operation at Shouldice Hospital is performed by one of the 12 full-time surgeons assisted by one of seven part-time assistant surgeons. The first operations begin at 7:30 AM each day, Monday through Friday. Surgeons generally take about one hour to prepare for and perform each hernia operation, and they operate on an average of at most four patients per day. This four patient per day limit on the average number of operations performed per surgeon has been found to be the best operating level for the hospital as it takes into account time the surgeons need for patient exams and consultations, updating medical charts, writing reports, traveling to…

Shouldice Hospital in Canada is widely known for one thing—hernia repair! In fact, that is the only operation it performs, and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7,000 operations annually. Last year, it had a record year and performed nearly 7,500 operations. A hernia repair operation at Shouldice Hospital is performed by one of the 12 full-time surgeons assisted by one of seven part-time assistant surgeons. The first operations begin at 7:30 AM each day, Monday through Friday. Surgeons generally take about one hour to prepare for and perform each hernia operation, and they operate on an average of at most four patients per day. This four patient per day limit on the average number of operations performed per surgeon has been found to be the best operating level for the hospital as it takes into account time the surgeons need for patient exams and consultations, updating medical charts, writing reports, traveling to…

Answer 2

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

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Answer 3

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

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Answer 4

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

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Answer 5

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 6

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

Answer 7

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

Answer 8

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

Answer 9

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

Answer 10

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 11

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 12

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Answer 13

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Answer 14

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Answer 15

Ch. B - Prob. 1P Ch. B - Prob. 2P Ch. B - Prob. 3P Ch. B - Prob. 4P Ch. B - Prob. 5P Ch. B - Prob. 6P Ch. B - Prob. 7P Ch. B - Prob. 8P Ch. B - Prob. 9P Ch. B - Prob. 10P

Solution Summary: The author explains how the average utilization, waiting time, and reducing the wait time by adding extra staff for a Cardiac Care Unit is to be calculated.

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Chapter B Solutions