the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated. Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

Question

Want to see the full answer?

Answer 1

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

Case Problem Prior to the next holiday season, the Packers explored several alternatives for improving the catalog-order service. The current system includes the five original operators with computer terminals who work 8-hour days, 5 days per week. The Packers hired a consultant to study this system, and she reported that the time for an operator to take a customer or- der is exponentially distributed, with a mean of 3.6 minutes. Calls are expected to arrive at the telephone center during the 6-week holiday season, according to a Poisson distribu- tion, with a mean rate of 175 calls per hour. When all opera- tors are busy, callers are put on hold, listening to music until an operator can answer. Waiting calls are answered on a FIFO basis. Based on her experience with other catalog telephone-order operations and data from Northwoods Backpackers, the consultant has determined that if North- woods Backpackers can reduce customer call-waiting time to approximately 0.5 minute or less, the…

Fantasy Park has two service desks, one at each entrance of the park. Customers arrive at each service desk at an average of one every six minutes. The service rate at each service desk is four minutes per customer.

Based on the data provided in Table 2.5, what is the flow rate of callers from 8:00 to 8:30 am? Note: Round your answer to 1 decimal place. Caller Time in Time out 1 8:00 8:15 2 8:03 8:12 3 8:07 8:19 4 8:10 8:29 5 8:15 8:21 6 8:18 8:24 7 8:18 8:28 8 8:18 8:25

Answer 2

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 3

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 4

Question

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 5

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 6

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

Answer 7

Chapter B, Problem 16P

a)

Summary Introduction

Interpretation: the average utilization, waiting time and reducing the waiting time by adding extra staff for a Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Utilization helps in assessing different trends in employee performance. It helps in identify the efficiency as well as the productivity of a resource and do relevant changes to the employee assignments, so that the maximum utilization can be obtained.

Answer 8

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

Answer 9

b)

Summary Introduction

Interpretation: the average number of patients waiting for a nurse at the Cardiac Care Unit of the hospital is to be calculated.

Concept Introduction: Identifying the number of customers waiting to receive a service is important in managing the waiting time effectively. It not only helps to increase the efficiency of the process but will also help in increasing the customer satisfaction as well.

Answer 10

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 11

c)

Summary Introduction

Interpretation: the reduction of waiting time by adding a third nurse, and how it saves time for both the patients and the nurses at the Cardiac Care Unit of a hospital is to be calculated.

Concept Introduction: Reduction of waiting time will add value to the service while increasing the productivity as well as the effectiveness of the process.

Answer 12

Expert Solution & Answer

Answer 13

Expert Solution & Answer

Answer 14

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 15

Ch. B - Prob. 1P Ch. B - Prob. 2P Ch. B - Prob. 3P Ch. B - Prob. 4P Ch. B - Prob. 5P Ch. B - Prob. 6P Ch. B - Prob. 7P Ch. B - Prob. 8P Ch. B - Prob. 9P Ch. B - Prob. 10P

Solution Summary: The author explains how the average utilization, waiting time, and reducing the wait time by adding extra staff for a Cardiac Care Unit is to be calculated.

Concept explainers

Want to see the full answer?

Chapter B Solutions