Chapter C, Problem 3.10A
Summary Introduction

To explain: The importance of focusing on the process that produces the product rather than the product itself and what did Company ID rely on.

Case summary:

Person BE is a quality engineer at Company ID. The commodity team has been assigned the responsibility of evaluation, negotiating, and selecting suppliers to be used in the company. The suppliers have a major impact on product quality. Person BE received a call regarding a manufacturing problem repeating continuously at a plant. Person BE was focused on identifying the process responsible for the defective component.

Managing supplier quality:

The management of supplier quality is an important aspect of any type of business that relies on the suppliers for the provision of goods and services. The activities involved are the management, monitoring, and response to changes in the ability of the supplier to satisfy the needs of the customers with the agreed upon quality.

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Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
6th Edition
ISBN: 9781285869681
Author: Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher: Cengage Learning
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