PART I INTRODUCTION

1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting

PART II DESIGNING OPERATIONS

5. Design of Goods and Services
6. Managing Quality
6S. Statistical Process Control
7. Process Strategy
7S. Capacity Planning
8. Location Strategies
9. Layout Strategy
10. Human Resources and Job Design
10S. Work Measurement

PART III MANAGING OPERATIONS

11. Supply-Chain Management
11S. E-Commerce and Operations Management
12. Inventory Management
13. Aggregate Planning
14. Material Requirement Planning (MRP) and ERP
15. Short-Term Scheduling
16. Just-in-Time and Lean Production Systems
17. Maintenance and Reliability