module 7 activity

Branch managers are responsible for both the running of the branches and building community relationships. The bank decides that it needs to determine if certain personal habits are creating a negative perception toward customers. The bank decides to monitor its branch manager's off-duty activities in order to determine if this is creating concerns for the bank. Is the bank legally permitted to carry through this action? Does this constitute an invasion of privacy?

Mr. John is an emotionally intelligent person who can understand his own as well as others’ emotions and can hide his negative emotions and display positive emotions while dealing with customers as a CSR of the company. One day, a stubborn customer came and started shouting at Mr. John. Mr. John understood that the customer had to visit twice for the same complaint. Also, he had to wait for his turn for 4 hours standing in sun. Mr. John offered a glass of cold water to the customer, offer him to sit of a comfortable seat and assure him that his problem will be resolved the same day. He also had a chit chat with that customer to make him feel better. a. According to Mr. John, what was the necessary and sufficient condition for customer’s aggression? b. What do you think that Mr. John adopted (i) production of desirable phenomenon or (ii) elimination of something undesirable? Why? c. What is the proximate cause of the customer’s behavior? Provide logic.

the images are clear and able to readWhich programs would you implement? What would you do exactly and how?

How could a company utilize social media such as Facebook, Twitter, or Linked-in to promote ethical behaviour and communicate the organization’s values? What are the advantages of using social media to promote ethical behaviour and values and what are the dangers of communicating in this way? Post at least three peer responses in which you comment on fellow students’ initial posts and their responses to other students. Be sure to respond to comments made about your initial post.

Kindly provide a Statement of the Problem and Objectives on a report on Gender based violence in Jamaica. Kindly provide citations.

You are the judge hearing a case where an employee has been terminated and has filed a wrongful termination complaint. The employee was the sole African-American customer service representative at the firm, who had a lengthy record of good evaluations. However, she received more negative evaluations over a period of three years after a new supervisor was hired, though the more stringent requirements that were applied to her were not applied to white employees. After 3 years, the employee was then selected for termination in a downsizing based on her previous 3 years’ evaluations. Based on this evidence, what should you decide?you should in favor of the employer because the termination was based on performance appraisals rather than raceyou should grant in favor of the employer because a discrimination claim based on performance appraisals going back three years was no longer timelyyou should rule in favor of employee to go to trial because African-Americans…

The manager of the Marketing Department in Hilton Group noted that in recent years, absenteeism has been steadily increasing, as has staff turnover. There have been instances of dysfunctional behavior such as the unauthorized sale of customer lists. Marketing Department employees who are directly involved with promotion campaigns are offered bonuses on the basis of the sales that are generated from their specific campaigns. This scheme has not been well-received by staff, since they feel that the sales generated from marketing campaigns are not a true measure of the value of the campaigns. They argue that the sales are dependent on many other factors outside the control of the Marketing Department and typically, bonuses payments are rarely paid to the Marketing employees. They feel that this is unfair, since many of the other departments receive regular bonuses. Marketing Department employees are also not satisfied with the opportunities for training and advancement, compared to other…

Several government department employees who regularly meet unemployed citizens say they experience considerable stress. The problem, they claim, is that they try to act pleasant and sympathetic to their clients, but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (Welfare department office). Based on your knowledge of surface and deep acting, describe what these government department employees might do to minimize their stress in this situation.

Provide an actual scenario of miscommunication in your office or workplace. What was the consequence or effect of the miscommunication? Identify the cause/s of miscommunication. State what should be done to avoid the same thing from happening in the future. Post your answer by hitting "Add a new discussion topic

companies that use ethical means generally produce decreased employee loyalty and better public image for the company Select one: True O False

How to avoid 'Attribution of blame' from employees to customers in the company

Smokers impose negative externalities on nonsmokers. Suppose the airspace in a restaurant is a resource owned by the restaurant owner.

In this new normal time where physical contact is impossible, what will you do to attract an audience and get adequate media attention?

In 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. “Not only did investigators impersonate board members, employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for CNet Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who had launched the quest to identify media sources in the first place.”  The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…

In 2006, Hewlett-Packard Development Company LP became embroiled in a controversy over methods used to investigate media leaks from its board. HP Chairperson Patricia Dunn could have simply asked the directors who was the source cited in the story, sought an apology and gone from there. With some direct face-to-face communication, the story would likely have ended quickly. It did not. "Not only did investigators impersonate board members, employees and journalists to obtain their phone records, but according to multiple reports, they also surveilled an HP director and a reporter for CNet Networks Inc. They sent monitoring spyware in an e-mail to that reporter by concocting a phoney tip. They even snooped on the phone records of former CEO and Chairperson Carly Fiorina, who had launched the quest to identify media sources in the first place."  The situation continued to escalate. For example, the New York Times reported that HP consultants even considered planting clerical or custodial…

In the context of online business, please define the phrase "separation of concerns."

"TOXIC HISTORYHoaeb is among many former Rössing employees who complained about being exposed to radiation at the mine. The impact of mining operations on workers has haunted Rössing for decades. In 2015, the company commissioned a study through the University of Manchester to investigate if working at the Rössing mine is linked to a higher risk of developing cancer. At least 76 cases were detected. These include 32 cases of lung cancer, 18 other airway cancers, eight cases of leukaemia, nine cases of brain cancer and nine cases of kidney cancer. The study warned that employees may breathe in radioactive dust and radon gas, which can escape from the rock. The study was completed in 2019.Rio Tinto has since sold its 68% stake in the mine to Chinese state-owned China National Uranium Corporation Limited for N$1,5 billion.The study identified 7 901 people who had worked at least one year at the mine between 1976 and 2010. It concluded that workers may also have inhaled other…

"TOXIC HISTORYHoaeb is among many former Rössing employees who complained about being exposed to radiation at the mine. The impact of mining operations on workers has haunted Rössing for decades. In 2015, the company commissioned a study through the University of Manchester to investigate if working at the Rössing mine is linked to a higher risk of developing cancer. At least 76 cases were detected. These include 32 cases of lung cancer, 18 other airway cancers, eight cases of leukaemia, nine cases of brain cancer and nine cases of kidney cancer. The study warned that employees may breathe in radioactive dust and radon gas, which can escape from the rock. The study was completed in 2019.Rio Tinto has since sold its 68% stake in the mine to Chinese state-owned China National Uranium Corporation Limited for N$1,5 billion.The study identified 7 901 people who had worked at least one year at the mine between 1976 and 2010. It concluded that workers may also have inhaled other…

Answer the following question in a short paragraph or two. Make your answer as complete and as clear as possible. On October 24th 2017, an employee working for Amazon at a Texas Fulfillment Center injured her back due to a broken guard rail that was supposed to protect her from falling inventory. Amazon refused to take any responsibility for the injury at the time and denied that the broken equipment was responsible. This is not the only incident of Amazon failing to consider the welfare of its employees. Amazon often does not pay for air conditioning for its warehouses staffed by human workers (while the warehouses staffed by robots must have AC or the robots will cease to function). And during the Covid-19 pandemic, Amazon refused to allow paid sick days for workers who were forced to quarantine due to exposure to the virus. What would a Virtue Ethicist say of this history of behaviour by Amazon?

What is the principal aim of off-the-job safety programs? A) to get employees families to learn safe practices B) to get employees to follow the same safe practice used on the job while pursuing outside activities  C) to show consumers the company’s commitment to safety D) to enhance employee and employer relationships 

The pressure was on again Patrick was receiving several complaints about the waste management plant. Residents from the area blamed the plant for their headaches and respiratory illnesses of their children. As Patrick reviewed the research there wasn’t anything relating the waste plant to the problems being experienced in the community. The residents contacted the media, and the Ministry of Health, and had now organized a March to coincide with a visit to the area by the Prime Minister.     Patrick called the managers to a meeting. Some managers were of the view that the report did not adequately deal with the potential problems that could come about from the odourless fumes and felt that the plant should be closed until this matter was properly researched. Others believed that such a move was too costly. After discussing the issues, the Public Relations Manager was asked to make a public statement. The statement read: There is absolutely no evidence that the residents ailments are as…