SITXMGT001 Answer
.docx
keyboard_arrow_up
School
Melbourne Business School *
*We aren’t endorsed by this school
Course
004
Subject
Management
Date
Feb 20, 2024
Type
docx
Pages
11
Uploaded by maamazung
Unit Code: SITXMGT001
Student Name: SHUTING CHANG
Student ID: WIN210104
Pichit Pangsri WIN210110
Assessment Task 1
Part A
1.
Why is delegation an important skill for Mary to learn?
Delegation is an important skill for Mary to learn because it allows her to distribute tasks and responsibilities among her team, which increases productivity, promotes employee growth and development, and reduces her workload. It also empowers her supervisors to make decisions and take ownership of their roles.
2.
Why do you think Mary’s supervisors have been unwilling to take responsibility for
decision-making when Mary is present?
Mary's supervisors may be unwilling to take responsibility for decision-making when she is present because they have become dependent on her and are accustomed to her providing direction and making decisions. They may lack confidence or fear making mistakes without her guidance and approval.
3.
Why do you think Mary doesn’t delegate? Explain your reasons.
Mary may not delegate because she has a perfectionist mindset, believing that she is the only
one who can perform tasks to the desired standard. She may also feel a sense of control and importance by personally handling all responsibilities, and she might be concerned that delegating tasks will lead to errors or inefficiencies.
4.
What tasks are not suitable for Mary to delegate?
Tasks that may not be suitable for Mary to delegate include handling complaints, conducting employee appraisals, and making final decisions on high-stakes matters such as major contract negotiations or significant budget adjustments.
5.
Which of Mary’s tasks could be completed by others in the management team when she’s absent, for example, on annual or sick leave?
Tasks could be completed by others in the management team when she’s absent include organizing staff rosters, conducting staff recruitment and selection, and preparing budgets and progress reports for the event director.
Unit Code: SITXMGT001
Student Name: SHUTING CHANG
Student ID: WIN210104
6.
What tasks that Mary currently regularly undertakes could be permanently delegated to her supervisors?
This includes checking room layout prior to the event, monitoring staff during the shift, handling staff timecards, and ensuring SOPs and quality assurance principles are followed.
7.
What should Mary do to ensure any delegated tasks are successfully performed?
Mary should provide clear instructions, establish deadlines and expectations, offer support and guidance when needed, provide necessary resources, and maintain open lines of communication for feedback and clarification.
8.
There are four methods of giving instructions effectively. Give one example of how
Mary could give an instruction to her supervisors for each method.
i.
Mary can provide a detailed email outlining the specific steps and requirements for setting up an equipment.
ii.
Mary can have a face-to-face conversation with her supervisors, explaining the process and demonstrating the setup of an equipment.
iii.
Mary can create a video tutorial or a visual guide that illustrates the proper setup and operation of an equipment.
iv.
Mary can arrange a hands-on training session where she personally demonstrates the setup process while allowing her supervisors to actively participate and practice.
9.
Suggest some time management strategies that could assist Mary. -
Prioritizing tasks
-
Setting clear goals and deadlines
-
Creating a schedule or to-do list
-
Delegating tasks to others
10.
How can ineffective time management become a workplace health and safety issue?
It can lead to increased stress, fatigue, and burnout for Mary, resulting in reduced cognitive function and decision-making ability. This can potentially lead to errors, accidents, and compromised safety standards during events or while managing the team.
11.
Discuss the potential operational or legal implications of this issue.
The operational implications of ineffective time management for Mary could include decreased efficiency and productivity, missed deadlines or poor event planning, decreased employee morale, and potential customer dissatisfaction. From a legal perspective, if Mary's fatigue and overwork result in negligence or failure to meet contractual obligations, it could lead to legal liabilities, breaches of contract, or damage to the company's reputation.
Unit Code: SITXMGT001
Student Name: SHUTING CHANG
Student ID: WIN210104
12.
One of the tasks Mary has permanently delegated to her supervisors is checking the set up and operation of AV equipment prior to the commencement of an event. One of the supervisors has approached Mary and told her she doesn’t actually know how to set up many of the items of equipment. She has always asked one of the more tech-savvy service staff to do it. How can Mary encourage her supervisor
to participate in solving this problem?
Mary can encourage her supervisor to participate in solving the problem by offering support and training. She can provide the supervisor with resources, such as manuals or online tutorials, and pair them with the tech-savvy staff member for hands-on training sessions. Mary
can also emphasize the importance of developing a comprehensive skill set to increase the supervisor's confidence and ability to handle AV equipment.
13.
How could any information, knowledge or experience Mary has help her supervisor in this situation?
She can provide step by step instructions, demonstrate best practices, and offer guidance based on her own experiences. Mary can also create a checklist or guide specific to the AV equipment setup process, incorporating her insights and tips to aid the supervisor in handling the task effectively.
Part B
1.
Based on the feedback and case study information provided in Part A, what potential quality problems or issues do Boutique Events have?
Equipment malfunctioning during events, particularly audiovisual equipment.
Inconsistent temperature control for plated hot menu items at outdoor marquee events.
Difficulty in accessing outdoor marquees during wet weather.
Unprofessional behavior, lack of availability, and unfulfilled requests by event staff.
Rude and unhelpful staff with poor appearance and slow service.
2.
Who could Mary consult with when considering ways to address quality issues and reduce customer complaints? Indicate what she would discuss with each person.
Events Director: Discuss strategies to improve staff professionalism, availability, and responsiveness.
Executive Chef: Collaborate on menu planning and execution to ensure consistent temperature control for plated hot menu items.
Venue Coordinators: Seek their input on mitigating difficulties in accessing outdoor marquees during wet weather.
HR Manager: Address staff behavior and appearance issues through training, performance management, or recruitment strategies.
Unit Code: SITXMGT001
Student Name: SHUTING CHANG
Student ID: WIN210104
3.
Choose one of the problems or issues listed in your response to question 1. Describe what adjustments Mary can make to procedures or systems to improve quality and reduce complaints.
Implement a thorough equipment testing and maintenance protocol before each event.
Train staff on proper setup, operation, and troubleshooting of audiovisual equipment.
Have backup equipment available in case of malfunctions.
Improve communication channels between staff and technicians to address equipment issues promptly.
4.
What is one short-term action Mary could take to reduce the impact of this problem?
Assign a dedicated technician or technical support person to be present at events. This individual can proactively monitor and address any technical issues that arise during the event, minimising disruptions and ensuring smooth operation of the equipment.
Part C
1.
Based on the results, is Morrison meeting his KPIs?
Morrison is not meeting his KPIs.
2.
Based on Mary’s duties and your response to question 4 (duties that cannot be delegated) in Part A, is managing Morrison’s performance one of Mary’s responsibilities? Explain why/why not.
Managing Morrison's performance is one of Mary's responsibilities. As the events coordinator and a supervisor, it is part of her role to provide guidance, support, and performance feedback to the supervisors under her supervision. This responsibility includes conducting performance reviews, addressing issues and concerns, and working collaboratively to ensure the team meets its objectives. While Mary can delegate certain tasks, managing the performance of her team members remains her responsibility as part of her role in overseeing
the event operations.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
R2
arrow_forward
Flintstone Incorporated is a large telecommunication company that provides video conferencing for clients around the world. You are the Supervisor of the internal local area network section of the IT department. There are numerous opportunities for advancement within the company for all but the highest ranking employees.
You are in charge of sixteen (16) employees, all of whom are technicians responsible for keeping the company’s internal network functioning properly. There are employees with many levels of experience—from brand new employees just out of college, to employees with 10 years of experience within the company.
Tim, a new employee, has begun working for you. He has no experience except what he gained as a college student and is eager to become a competent and ideal employee.
Required
Explain in detail, the steps you would take to ensure Tim is given the opportunity to become the best possible performer.
arrow_forward
Which of the team's performance is better in terms of consistency team A with mean score of 25 out of 30, with a standard deviation of 5 or team B with a mean score of 28 out of 30, with a standard deviation of 7
Oa Team A as dispersion is less
b. Team B as mean score is higher
C. Team A as coefficient of variation is lower
d. Team B as coefficient of variation is highe
arrow_forward
Time management is a critical aspect of effective management, as it directly influences productivity and the achievement of organizational objectives. Managers must allocate resources efficiently, set realistic deadlines, and prioritize tasks based on their importance and urgency. Effective time management enables a manager to stay focused on strategic priorities, meet deadlines, and ensure that the team's efforts are aligned with the overall goals of the organization. Additionally, it helps prevent burnout among team members by promoting a balanced workload and realistic expectations. A manager's skill in time management is not only a personal efficiency factor but also a key driver of team productivity and success.
Question: How do you think a manager's ability to manage time influences the overall productivity and well-being of a team, and what strategies do you find effective in optimizing time management in a managerial role?
arrow_forward
Jon Mayer is a newly appointed graduate staff development officer at the head office of Marvel Bank. Just before lunch, he and his colleagues have been handed their performance appraisals by Chris Handsome, the department manager, and informed to read them and sign them and have them back on his desk by two o’clock. Jon is somewhat shocked when he is told by Henry Silvering, a 30 year veteran, ‘He wasn’t joking, mate. You’ve just had your appraisal and you had better like it because that’s all you’re going to get!’
1) What impact would Chris’s approach have on his staff’s development, job satisfaction, motivation and performance improvement? Evaluate.
2) If you were the HR manager for Marvel Bank, recommend how would you rectify this situation?
arrow_forward
Mangement
Staffing plays a pivotal role in shaping the dynamics of an organization, as it directly impacts its performance and overall success. It involves not only bringing in new talent but also managing and retaining existing employees. A comprehensive staffing strategy considers both short-term and long-term goals, recognizing the importance of talent retention and development. Investing in training and professional growth opportunities for current staff members is crucial for building a skilled and loyal workforce. Moreover, fostering a positive work environment that values employees' contributions and encourages their career advancement can enhance retention rates. In essence, effective staffing goes beyond recruitment and extends into creating a supportive and dynamic workplace culture.
Question: How does the organization assess and address the evolving needs and aspirations of its existing workforce to ensure continued employee engagement and satisfaction?
arrow_forward
Scott, COO for Barcelona Restaurant Group, says he has a three-step process for hiring potential managers. After an interview, he sends each
candidate on a "shop." This involves visiting one or two Barcelona locations and spending a $100 allowance on food. Afterward, each candidate writes
an essay about the experience. If the candidate proceeds to the third step, Scott asks them to work a shift as if they have worked for Barcelona for six
months. For Scott, this process acts much like a:
quality-of-fill metric.
yield ratio.
O employee profile.
O realistic job preview.
arrow_forward
Max Weber (Bureaucratic Organizations) believed that organizations would be efficient and effective when:
Group of answer choices
a/ individual desires and goals are emphasized more than achieving organizational goals.
b/ positions are organized in a hierarchy of authority.
c/ workers do not get equal treatment.
d/ managers are not subjected to rules and procedures that will ensure predictable behavior.
The time and motion studies of Lillian and Frank Gilbreth have resulted in systematic work improvements:
Group of answer choices
a/ limited to manufacturing plants such as steel mills.
b/ but have not addressed methods for accommodating persons with disabilities.
c/ across multiple industries including the military. hospitals, and commercial offices.
arrow_forward
Harvey is a long term employee with a year or so until retirement. His supervisor, Ashley who is nearly 30 years younger than Harvey has counselled him several times on not learning/utilizing the newest software program for his work. He tells her that he can do it just fine the old way and doesn’t need the new software. The last time they talked he said she should save her energy for whoever takes his place and leave him alone. It was the final straw for Ashley and she told him that he wouldn’t make it to retirement if he didn’t do what she was asking. She called him old fashioned and also said that all of his coworkers hate to work with him because he’s so old school. You are Ashley’s boss and Harvey came to you with a complaint regarding their latest discussion. What do you do?
Define precisely what the problem is in terms of how it affects the company and your ability to be successful as a supervisor or HR person. If it involves two or more employees, be sure to view the…
arrow_forward
JoAnn Michaels just started her job as human resources manager at In the Dog House, a retail chain specializing in dog apparel and accessories. She is a good friend of yours you met in college.
The organization has 35 stores with 250 employees in Washington, Idaho, and Oregon. As the chain has grown, the training programs have been conducted somewhat piecemeal. Upon visiting some of the stores in a three-week tour, JoAnn has realized that all the stores seem to have different ways of training their in-store employees.
When she digs further, she realizes even the corporate offices, which employ seventy-five people, have no formal training program. In the past, they have done informal and optional brown bag lunch training to keep employees up to date. As a result, JoAnn develops a survey using SurveyMonkey and sends it to all seventy-five corporate employees. She created a rating system, with 1 meaning strongly disagree and 5 meaning strongly agree. Employees were not required to answer…
arrow_forward
Q48
arrow_forward
Jim Gant has worked for Dr. Ken Flood for several years. Jim demonstrates a loyalty that is rare among employees. He hasn't taken a vacation in the last three years. One of Jim's primary duties at the medical office is to open the mail and list the checks received. He also takes cash from patients at the cashier window as patients leave. At times it is so hectic that Jim doesn't bother with giving patients a receipt for the cash paid on their accounts. He assures them he will see to it that they receive the proper credit. When the traffic is slow in the office Jim offers to help Lisa post the payments to the patients' accounts receivable. She is always happy to receive his help, because he is a very conscientious worker.
Instructions
Identify any principles of internal control that may be violated in this medical office situation.
arrow_forward
Emily Sanders has been an excellent employee since she started working two years ago. However, lately, she has not been performing up to standard. Preparing for the meeting with Miss Sanders, you developed the following list of actions that occurred in the last six weeks.
Arrived 20 minutes late four times
Arrived 45 minutes late one time
Performed 10.5% below the production standard
Yelled several times at a coworker who was trying to help her.
Became extremely upset with another coworker.
Explain in detail how you would address each of these issues to Miss Sanders during the meeting with her.
arrow_forward
Read the Case Study below and answer ALL of the questions that follow.
Quiet hiring strategies are getting louder
Quiet hiring is gaining momentum, however there are upsides and downsides to the emerging work trend
Quiet hiring has become a trending topic with Gartner's "Future of Work Trends for 2023" research forecasting that it will
gain even more momentum in the coming years. By definition, quiet hiring is the practice of an organisation acquiring new
skills without hiring new full-time employees. According to the Gartner research, this trend will manifest itself in
organisations in a few ways such as providing upskilling opportunities for existing employees, while simultaneously meeting
evolving organisational needs. It will also focus on internal talent mobility, stated the research piece, ensuring that
employees address the priorities that matter most without changes in headcount.
Neridha Moodley, head of People and Culture at SNG Grant Thornton, explains that there is more to…
arrow_forward
What have trainability tests most often been used for?Select an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer.
amotor skills
bnon-technical skills
ctechnical skills
dpsychomotor skills
arrow_forward
Samuel Corpuz is upset about his recent performance review. Samuel has worked for Reyes Enterprises
for 12 years. For the first 9 years, Sanuel's job performance was consistently rated outstanding. However
, for the past 3 years, Samuel's performance review scores have been low during the past 3 years
because his supervisor gives unreasonably low ratings. Cris Rafol was assigned as Samuel's supervisor 3
years ago.
Cris says that he tries to evaluate his subordinates objectively and he refuses to change Samuel's ratings.
Samuel claims that any other supervisor would have evaluated him atleast 10 points higher. He feels
very disappointed about low evaluation because he knows it will mean a minimal pay increase and that
it will hurt his chances for promotion.
Questions:
1. Why do most people expect higher evaluations than they receive?
2. What is wrong with this performance evaluation process and what can be done to improve it?
3. If Samuel and Cris were members of different religious…
arrow_forward
Mangement
Work-life balance is a critical aspect of employee well-being, and effective management plays a pivotal role in promoting this balance. Managers need to be mindful of workload distribution, set realistic expectations, and encourage employees to take breaks to avoid burnout. Acknowledging the importance of work-life balance contributes to higher job satisfaction, increased productivity, and better employee retention. Additionally, fostering a culture that values and respects personal time can enhance overall morale and contribute to a positive workplace atmosphere.
Question: How can managers actively support and promote work-life balance among their team members, and what strategie's can be implemented to create a healthy balance between professional responsibilities and personal well-being?
arrow_forward
Write a Report on topic of
As a senior assistant in the Personnel Department of your company, you have been asked by the Managing Director to submit a report on one of the temporary employees. The report should include comments on the employee’s performance, and state whether you would recommend him/her for a permanent position. in the company. Your report should have a minimum of 5 subheading
arrow_forward
Dwaynee Johnson is working at an office where they are using a technology that tells workers when it is best to follow- up with a customer so that they can increase the likelihood of closing a sale. which of the following best describes a technology that complements workers and helps them do their jobs smarter and faster?
-none of the options
-natural language processing
-genetic algorithm
-augmented intelligence
-fuzzy logic
arrow_forward
Strategic staffing is a critical component of effective human resource management, endompassing the acquisition, deployment, and retention of the right talent. It involves aligning the skills and competencies of employees with the organizational goals and ensuring that the workforce is both adequate and flexible to meet evolving business needs. Successful staffing requires a thorough understanding of the organization's short-term and long-term objectives, as well as the ability to forecast future talent requirements. In addition to recruitment, staffing also involves training and development initiatives to enhance the skills of existing staff and ensure they stay abreast of industry trends. A strategic approach to staffing contributes not only to the immediate operational needs of the organization but also to its long-term sustainability and competitiveness.
Question: How can organizations develop and implement a strategic staffing plan that anticipates future talent needs and aligns…
arrow_forward
Fan Jafferson began her job as the supervisor of the Training Department of Metro Bank and Trust Company almost four years ago. She was generally pleased with the four trainers and one secretary in her unit. Indeed, Fran took pride in her ability to create a high morale and high performance unit. This was particularly pleasing to Fran because they were constantly busy and barely able to keep up with the volume of training expected from them.
Then, early on Wednesday morning, Fran’s secretary Judy Martin, knocked on Fran’s door and asked to see her. Fran liked Judy and considered the secretary to be one of her “stars”. Indeed, in an effort to develop Judy’s talents and abilities, Fran had gone out of her way to give Judy special assignments, including her in all the major planning activities of the department and entrusting her with the administration of certain departmental programs, such as tuition assistance and evaluation follow-through. By now, Judy function more as an…
arrow_forward
The leader of the team wants to do everything him or herself. They have a very big ego and are difficult to work with. So what we have to do to solve this problem
arrow_forward
Effective staffing is not a one-size-fits-all process; it requires a strategic and flexible approach to meet the dynamic needs of the organization. The staffing process involves not only bringing in new talent but also optimizing the utilization of existing human resources. This includes assessing the current workforce's skills, identifying gaps, and implementing strategies such as training and upskilling to address those gaps. Additionally, successful staffing involves considering factors like diversity and inclusion, recognizing that a diverse workforce brings a variety of perspectives and ideas that can enhance creativity and problem-solving. Moreover, fostering a positive and inclusive work environment is crucial for employee retention and satisfaction, as it contributes to a culture where individuals feel valued and motivated to contribute their best.
Question: How does organization adapt its staffing strategies to embrace diversity and inclusion, and how has this approach…
arrow_forward
you had taken this disciplinary action against one of your employees. he goes to grievance panel an the panel order for reinstating the employee
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Related Questions
- R2arrow_forwardFlintstone Incorporated is a large telecommunication company that provides video conferencing for clients around the world. You are the Supervisor of the internal local area network section of the IT department. There are numerous opportunities for advancement within the company for all but the highest ranking employees. You are in charge of sixteen (16) employees, all of whom are technicians responsible for keeping the company’s internal network functioning properly. There are employees with many levels of experience—from brand new employees just out of college, to employees with 10 years of experience within the company. Tim, a new employee, has begun working for you. He has no experience except what he gained as a college student and is eager to become a competent and ideal employee. Required Explain in detail, the steps you would take to ensure Tim is given the opportunity to become the best possible performer.arrow_forwardWhich of the team's performance is better in terms of consistency team A with mean score of 25 out of 30, with a standard deviation of 5 or team B with a mean score of 28 out of 30, with a standard deviation of 7 Oa Team A as dispersion is less b. Team B as mean score is higher C. Team A as coefficient of variation is lower d. Team B as coefficient of variation is highearrow_forward
- Time management is a critical aspect of effective management, as it directly influences productivity and the achievement of organizational objectives. Managers must allocate resources efficiently, set realistic deadlines, and prioritize tasks based on their importance and urgency. Effective time management enables a manager to stay focused on strategic priorities, meet deadlines, and ensure that the team's efforts are aligned with the overall goals of the organization. Additionally, it helps prevent burnout among team members by promoting a balanced workload and realistic expectations. A manager's skill in time management is not only a personal efficiency factor but also a key driver of team productivity and success. Question: How do you think a manager's ability to manage time influences the overall productivity and well-being of a team, and what strategies do you find effective in optimizing time management in a managerial role?arrow_forwardJon Mayer is a newly appointed graduate staff development officer at the head office of Marvel Bank. Just before lunch, he and his colleagues have been handed their performance appraisals by Chris Handsome, the department manager, and informed to read them and sign them and have them back on his desk by two o’clock. Jon is somewhat shocked when he is told by Henry Silvering, a 30 year veteran, ‘He wasn’t joking, mate. You’ve just had your appraisal and you had better like it because that’s all you’re going to get!’ 1) What impact would Chris’s approach have on his staff’s development, job satisfaction, motivation and performance improvement? Evaluate. 2) If you were the HR manager for Marvel Bank, recommend how would you rectify this situation?arrow_forwardMangement Staffing plays a pivotal role in shaping the dynamics of an organization, as it directly impacts its performance and overall success. It involves not only bringing in new talent but also managing and retaining existing employees. A comprehensive staffing strategy considers both short-term and long-term goals, recognizing the importance of talent retention and development. Investing in training and professional growth opportunities for current staff members is crucial for building a skilled and loyal workforce. Moreover, fostering a positive work environment that values employees' contributions and encourages their career advancement can enhance retention rates. In essence, effective staffing goes beyond recruitment and extends into creating a supportive and dynamic workplace culture. Question: How does the organization assess and address the evolving needs and aspirations of its existing workforce to ensure continued employee engagement and satisfaction?arrow_forward
- Scott, COO for Barcelona Restaurant Group, says he has a three-step process for hiring potential managers. After an interview, he sends each candidate on a "shop." This involves visiting one or two Barcelona locations and spending a $100 allowance on food. Afterward, each candidate writes an essay about the experience. If the candidate proceeds to the third step, Scott asks them to work a shift as if they have worked for Barcelona for six months. For Scott, this process acts much like a: quality-of-fill metric. yield ratio. O employee profile. O realistic job preview.arrow_forwardMax Weber (Bureaucratic Organizations) believed that organizations would be efficient and effective when: Group of answer choices a/ individual desires and goals are emphasized more than achieving organizational goals. b/ positions are organized in a hierarchy of authority. c/ workers do not get equal treatment. d/ managers are not subjected to rules and procedures that will ensure predictable behavior. The time and motion studies of Lillian and Frank Gilbreth have resulted in systematic work improvements: Group of answer choices a/ limited to manufacturing plants such as steel mills. b/ but have not addressed methods for accommodating persons with disabilities. c/ across multiple industries including the military. hospitals, and commercial offices.arrow_forwardHarvey is a long term employee with a year or so until retirement. His supervisor, Ashley who is nearly 30 years younger than Harvey has counselled him several times on not learning/utilizing the newest software program for his work. He tells her that he can do it just fine the old way and doesn’t need the new software. The last time they talked he said she should save her energy for whoever takes his place and leave him alone. It was the final straw for Ashley and she told him that he wouldn’t make it to retirement if he didn’t do what she was asking. She called him old fashioned and also said that all of his coworkers hate to work with him because he’s so old school. You are Ashley’s boss and Harvey came to you with a complaint regarding their latest discussion. What do you do? Define precisely what the problem is in terms of how it affects the company and your ability to be successful as a supervisor or HR person. If it involves two or more employees, be sure to view the…arrow_forward
- JoAnn Michaels just started her job as human resources manager at In the Dog House, a retail chain specializing in dog apparel and accessories. She is a good friend of yours you met in college. The organization has 35 stores with 250 employees in Washington, Idaho, and Oregon. As the chain has grown, the training programs have been conducted somewhat piecemeal. Upon visiting some of the stores in a three-week tour, JoAnn has realized that all the stores seem to have different ways of training their in-store employees. When she digs further, she realizes even the corporate offices, which employ seventy-five people, have no formal training program. In the past, they have done informal and optional brown bag lunch training to keep employees up to date. As a result, JoAnn develops a survey using SurveyMonkey and sends it to all seventy-five corporate employees. She created a rating system, with 1 meaning strongly disagree and 5 meaning strongly agree. Employees were not required to answer…arrow_forwardQ48arrow_forwardJim Gant has worked for Dr. Ken Flood for several years. Jim demonstrates a loyalty that is rare among employees. He hasn't taken a vacation in the last three years. One of Jim's primary duties at the medical office is to open the mail and list the checks received. He also takes cash from patients at the cashier window as patients leave. At times it is so hectic that Jim doesn't bother with giving patients a receipt for the cash paid on their accounts. He assures them he will see to it that they receive the proper credit. When the traffic is slow in the office Jim offers to help Lisa post the payments to the patients' accounts receivable. She is always happy to receive his help, because he is a very conscientious worker. Instructions Identify any principles of internal control that may be violated in this medical office situation.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage LearningManagement, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub