SITXMGT001 Answer

.docx

School

Melbourne Business School *

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Course

004

Subject

Management

Date

Feb 20, 2024

Type

docx

Pages

11

Uploaded by maamazung

Unit Code: SITXMGT001 Student Name: SHUTING CHANG Student ID: WIN210104 Pichit Pangsri WIN210110 Assessment Task 1 Part A 1. Why is delegation an important skill for Mary to learn? Delegation is an important skill for Mary to learn because it allows her to distribute tasks and responsibilities among her team, which increases productivity, promotes employee growth and development, and reduces her workload. It also empowers her supervisors to make decisions and take ownership of their roles. 2. Why do you think Mary’s supervisors have been unwilling to take responsibility for decision-making when Mary is present? Mary's supervisors may be unwilling to take responsibility for decision-making when she is present because they have become dependent on her and are accustomed to her providing direction and making decisions. They may lack confidence or fear making mistakes without her guidance and approval. 3. Why do you think Mary doesn’t delegate? Explain your reasons. Mary may not delegate because she has a perfectionist mindset, believing that she is the only one who can perform tasks to the desired standard. She may also feel a sense of control and importance by personally handling all responsibilities, and she might be concerned that delegating tasks will lead to errors or inefficiencies. 4. What tasks are not suitable for Mary to delegate? Tasks that may not be suitable for Mary to delegate include handling complaints, conducting employee appraisals, and making final decisions on high-stakes matters such as major contract negotiations or significant budget adjustments. 5. Which of Mary’s tasks could be completed by others in the management team when she’s absent, for example, on annual or sick leave? Tasks could be completed by others in the management team when she’s absent include organizing staff rosters, conducting staff recruitment and selection, and preparing budgets and progress reports for the event director.
Unit Code: SITXMGT001 Student Name: SHUTING CHANG Student ID: WIN210104 6. What tasks that Mary currently regularly undertakes could be permanently delegated to her supervisors? This includes checking room layout prior to the event, monitoring staff during the shift, handling staff timecards, and ensuring SOPs and quality assurance principles are followed. 7. What should Mary do to ensure any delegated tasks are successfully performed? Mary should provide clear instructions, establish deadlines and expectations, offer support and guidance when needed, provide necessary resources, and maintain open lines of communication for feedback and clarification. 8. There are four methods of giving instructions effectively. Give one example of how Mary could give an instruction to her supervisors for each method. i. Mary can provide a detailed email outlining the specific steps and requirements for setting up an equipment. ii. Mary can have a face-to-face conversation with her supervisors, explaining the process and demonstrating the setup of an equipment. iii. Mary can create a video tutorial or a visual guide that illustrates the proper setup and operation of an equipment. iv. Mary can arrange a hands-on training session where she personally demonstrates the setup process while allowing her supervisors to actively participate and practice. 9. Suggest some time management strategies that could assist Mary. - Prioritizing tasks - Setting clear goals and deadlines - Creating a schedule or to-do list - Delegating tasks to others 10. How can ineffective time management become a workplace health and safety issue? It can lead to increased stress, fatigue, and burnout for Mary, resulting in reduced cognitive function and decision-making ability. This can potentially lead to errors, accidents, and compromised safety standards during events or while managing the team. 11. Discuss the potential operational or legal implications of this issue. The operational implications of ineffective time management for Mary could include decreased efficiency and productivity, missed deadlines or poor event planning, decreased employee morale, and potential customer dissatisfaction. From a legal perspective, if Mary's fatigue and overwork result in negligence or failure to meet contractual obligations, it could lead to legal liabilities, breaches of contract, or damage to the company's reputation.
Unit Code: SITXMGT001 Student Name: SHUTING CHANG Student ID: WIN210104 12. One of the tasks Mary has permanently delegated to her supervisors is checking the set up and operation of AV equipment prior to the commencement of an event. One of the supervisors has approached Mary and told her she doesn’t actually know how to set up many of the items of equipment. She has always asked one of the more tech-savvy service staff to do it. How can Mary encourage her supervisor to participate in solving this problem? Mary can encourage her supervisor to participate in solving the problem by offering support and training. She can provide the supervisor with resources, such as manuals or online tutorials, and pair them with the tech-savvy staff member for hands-on training sessions. Mary can also emphasize the importance of developing a comprehensive skill set to increase the supervisor's confidence and ability to handle AV equipment. 13. How could any information, knowledge or experience Mary has help her supervisor in this situation? She can provide step by step instructions, demonstrate best practices, and offer guidance based on her own experiences. Mary can also create a checklist or guide specific to the AV equipment setup process, incorporating her insights and tips to aid the supervisor in handling the task effectively. Part B 1. Based on the feedback and case study information provided in Part A, what potential quality problems or issues do Boutique Events have? Equipment malfunctioning during events, particularly audiovisual equipment. Inconsistent temperature control for plated hot menu items at outdoor marquee events. Difficulty in accessing outdoor marquees during wet weather. Unprofessional behavior, lack of availability, and unfulfilled requests by event staff. Rude and unhelpful staff with poor appearance and slow service. 2. Who could Mary consult with when considering ways to address quality issues and reduce customer complaints? Indicate what she would discuss with each person. Events Director: Discuss strategies to improve staff professionalism, availability, and responsiveness. Executive Chef: Collaborate on menu planning and execution to ensure consistent temperature control for plated hot menu items. Venue Coordinators: Seek their input on mitigating difficulties in accessing outdoor marquees during wet weather. HR Manager: Address staff behavior and appearance issues through training, performance management, or recruitment strategies.
Unit Code: SITXMGT001 Student Name: SHUTING CHANG Student ID: WIN210104 3. Choose one of the problems or issues listed in your response to question 1. Describe what adjustments Mary can make to procedures or systems to improve quality and reduce complaints. Implement a thorough equipment testing and maintenance protocol before each event. Train staff on proper setup, operation, and troubleshooting of audiovisual equipment. Have backup equipment available in case of malfunctions. Improve communication channels between staff and technicians to address equipment issues promptly. 4. What is one short-term action Mary could take to reduce the impact of this problem? Assign a dedicated technician or technical support person to be present at events. This individual can proactively monitor and address any technical issues that arise during the event, minimising disruptions and ensuring smooth operation of the equipment. Part C 1. Based on the results, is Morrison meeting his KPIs? Morrison is not meeting his KPIs. 2. Based on Mary’s duties and your response to question 4 (duties that cannot be delegated) in Part A, is managing Morrison’s performance one of Mary’s responsibilities? Explain why/why not. Managing Morrison's performance is one of Mary's responsibilities. As the events coordinator and a supervisor, it is part of her role to provide guidance, support, and performance feedback to the supervisors under her supervision. This responsibility includes conducting performance reviews, addressing issues and concerns, and working collaboratively to ensure the team meets its objectives. While Mary can delegate certain tasks, managing the performance of her team members remains her responsibility as part of her role in overseeing the event operations.
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