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Improving Team Productivity and Efficiency at SNHU Pet Supply Company
Dear Director of Retail Operations,
I am writing to provide you with recommendations on how to improve the team's productivity and efficiency at SNHU Pet Supply Company. After conducting my evaluation at the company, it has become apparent that there is a conflict in the way productivity and efficiency are being measured and handled within the organization.
The team members have expressed their dissatisfaction with the current management approach, stating that they feel micromanaged by their managers. They are required to adhere strictly to a task list provided weekly by their managers, which must be cross-referenced with detailed timesheets submitted daily. Any deviations from the task list require a separate explanation through email. Additionally, some team members believe that their skill sets are not being utilized correctly as they are not assigned tasks aligned with their capabilities. As a result, resentment has built up within the team, leading to high-stress levels and decreased productivity.
To address this issue effectively, we need to understand the general functions of management and why established management skills and practices are crucial for organizational success. According to our course resources, management involves planning, organizing, leading, and controlling activities within an organization (Robbins et al., 2019). These functions enable managers to set goals, allocate resources efficiently, motivate employees, and monitor performance.
Established management skills and practices benefit organizations by fostering effective communication between managers and employees, promoting teamwork and collaboration, enhancing employee satisfaction and engagement, as well as improving overall productivity and efficiency (UAGC Staff Member, 2021).
Based on my assessment of the situation at SNHU Pet Supply Company, I recommend implementing a new management approach that blends various management skills and practices to enhance team productivity and efficiency:
1.
Empowerment: Encourage managers to empower their team members by providing them with autonomy to make decisions related to their tasks. This will allow employees to use their skills effectively and take ownership of their work, which in turn will boost morale and productivity.
2.
Task Allocation: Managers should assess the skill sets of each team member and assign tasks accordingly. By aligning the right individuals with suitable tasks, employees will feel more valued, motivated, and engaged in their work.
3.
Goal Setting and Feedback: Implement a goal-setting process that involves collaborative discussion between managers and team members. This approach allows for clear expectations, provides an opportunity for feedback, and ensures that employees have a sense of purpose in their work.
4.
Performance Evaluation: Replace detailed daily timesheets with periodic performance evaluations that focus on results rather than micromanaging daily activities. This shift will reduce stress levels among employees while still holding them accountable for achieving desired outcomes.
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