Mini-Case Study 1 - Canada Post
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MK 2210 A06 Fundamentals of Marketing
Mini-Case Study 1: Canada Post
Due at 11:59:59 PM on Thursday, 26 Jan, 2023
Questions: 1.
Which major changes in the marketing environment have impacted Canada Post? Below is a table that will help you identify the major factors in the marketing environment and their impact on Canada Post, as described in the case. In Step 1
, briefly identify the key trends/facts that are within each of these major factors. There might be one trend/fact or multiple trends/facts within each major factor. In Step 2
, think about each trend/fact within each major factor identified in Step 1
and describe its impact on Canada Post. Finally in Step 3
, suggest creative and feasible ideas that Canada Post can possibly implement to take advantage of an opportunity or to guard against a threat as identified in Steps 1 and 2
within each major factors. (75 points)
Hint:
Steps 1 through 3 have been filled out for the Demographic factors, to give you an idea
of how to go about these steps. You may add on to these points for the Demographic factors if you wish. Please use bullet points while filling out the table and ensure that your responses
are in black font.
Factors in the Marketing Environment
Step 1: Identify Facts and Trends
Collect the facts and identify trends in each category
Step 2: Determine Impact
Analyze each trend from Step 1 and determine its impact
on the business
Step 3: Ideas for Implementation
Suggest and evaluate ideas for implementation to meet business objectives
Demographic
Significant increase in the number of postal addresses in Canada
Additional costs to deliver to more addresses
Grow the parcel business to increase revenue
Maximize automated sorting of letter mail to manage costs per address
Socio-cultural
44 % decrease has been seen in the volume of letters per address between 2007 and 2018.
The internet
Less revenue
is generated due to less mails being delivered, which is not showing is not projecting a successful business.
Provide customer’s low
price delivery options as everyone doesn’t want to
spend that much on delivery.
Roger A. Kerin, Steven W. Hartley, Arsenio Bonifacio, Donna Dumont, and Carol Bureau (2021), Marketing The Core, 6th Canadian Edition, McGraw-Hill Ryerson
2
which was erasing the business for
Canada post, is also helping in boom the growth of its parcel service
Consumers are shopping more online, as through purchasing online, the sales for delivering parcels towards customer’s doorstep is increasing.
Economic
On an average Canadian consumer is
somewhat conscious about spending too much. However by
2023 Canadians would have spent $ 55 billion on online goods.
Roughly about 17 % of Canadian
businesses have set up shops online, this number will
only grow in the span of few years. Every business
The online sales will definitely increase for those who are online but they need
to keep their inventory up to date, be ready to ship
the parcel as soon as possible to keep up with
the demand and the parcel to reach as fast as it could in the hands of customers.
Businesses need to create their brand loyalty and their credibility
online, as for the customers to trust new business that are online.
Due to more and more businesses are coming online, the competition
will be stiff for everyone. They
need to provide
the services or the goods to customers cheaper and faster, Roger A. Kerin, Steven W. Hartley, Arsenio Bonifacio, Donna Dumont, and Carol Bureau (2021), Marketing The Core, 6th Canadian Edition, McGraw-Hill Ryerson
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