Mini-Case Study 1 - Canada Post

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University of Manitoba *

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2210

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Marketing

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Feb 20, 2024

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docx

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1 MK 2210 A06 Fundamentals of Marketing Mini-Case Study 1: Canada Post Due at 11:59:59 PM on Thursday, 26 Jan, 2023 Questions: 1. Which major changes in the marketing environment have impacted Canada Post? Below is a table that will help you identify the major factors in the marketing environment and their impact on Canada Post, as described in the case. In Step 1 , briefly identify the key trends/facts that are within each of these major factors. There might be one trend/fact or multiple trends/facts within each major factor. In Step 2 , think about each trend/fact within each major factor identified in Step 1 and describe its impact on Canada Post. Finally in Step 3 , suggest creative and feasible ideas that Canada Post can possibly implement to take advantage of an opportunity or to guard against a threat as identified in Steps 1 and 2 within each major factors. (75 points) Hint: Steps 1 through 3 have been filled out for the Demographic factors, to give you an idea of how to go about these steps. You may add on to these points for the Demographic factors if you wish. Please use bullet points while filling out the table and ensure that your responses are in black font. Factors in the Marketing Environment Step 1: Identify Facts and Trends Collect the facts and identify trends in each category Step 2: Determine Impact Analyze each trend from Step 1 and determine its impact on the business Step 3: Ideas for Implementation Suggest and evaluate ideas for implementation to meet business objectives Demographic Significant increase in the number of postal addresses in Canada Additional costs to deliver to more addresses Grow the parcel business to increase revenue Maximize automated sorting of letter mail to manage costs per address Socio-cultural 44 % decrease has been seen in the volume of letters per address between 2007 and 2018. The internet Less revenue is generated due to less mails being delivered, which is not showing is not projecting a successful business. Provide customer’s low price delivery options as everyone doesn’t want to spend that much on delivery. Roger A. Kerin, Steven W. Hartley, Arsenio Bonifacio, Donna Dumont, and Carol Bureau (2021), Marketing The Core, 6th Canadian Edition, McGraw-Hill Ryerson
2 which was erasing the business for Canada post, is also helping in boom the growth of its parcel service Consumers are shopping more online, as through purchasing online, the sales for delivering parcels towards customer’s doorstep is increasing. Economic On an average Canadian consumer is somewhat conscious about spending too much. However by 2023 Canadians would have spent $ 55 billion on online goods. Roughly about 17 % of Canadian businesses have set up shops online, this number will only grow in the span of few years. Every business The online sales will definitely increase for those who are online but they need to keep their inventory up to date, be ready to ship the parcel as soon as possible to keep up with the demand and the parcel to reach as fast as it could in the hands of customers. Businesses need to create their brand loyalty and their credibility online, as for the customers to trust new business that are online. Due to more and more businesses are coming online, the competition will be stiff for everyone. They need to provide the services or the goods to customers cheaper and faster, Roger A. Kerin, Steven W. Hartley, Arsenio Bonifacio, Donna Dumont, and Carol Bureau (2021), Marketing The Core, 6th Canadian Edition, McGraw-Hill Ryerson
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