Practice test questions_Final exam

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Trent University *

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2100H

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Marketing

Date

Jan 9, 2024

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pdf

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24

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Version 1 1 Practice Questions TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false. 1) Marketing communication must work to increase a customer's interest level once he or she is aware that a company or product exists. true false 2) Institutional advertisements are used to inform, persuade, and remind consumers about issues related to places, politics, an industry, or a particular corporation. true false 3) Sales promotions are special incentives or excitement-building programs that encourage the purchase of a product or service. true false 4) Manufacturers choose retailers based on where their target customers expect to find their products. true false 5) Banks are just services retailers. true false 6) Intensive distribution is the best strategy for shopping products. true false 7) Distribution intensity refers to the number of channel members used at each level of the supply chain. true false
Version 1 2 8) Price is the only element of the marketing mix that generates revenue. true false 9) Consumers are more likely to judge a product's quality based on its price when they are less knowledgeable about the product category. true false MULTIPLE CHOICE - Choose the one alternative that best completes the statement or answers the question. 10) Which of the following statements is NOT correct regarding the AIDA model? A) The most common model to move consumers step-wise through a series of mental stages is the AIDA model. B) At each stage, the consumer makes judgments about whether to take the next step in the process. C) Customers actually have three types of responses, so the AIDA model is also known as the "think, feel, do" model. D) In making a purchase decision, consumers go through each of the AIDA steps to some degree. E) In making a purchase decision, consumers always follow the AIDA in order. 11) Which of the following occurs when consumers recognize the brand when its name is presented to them? A) Lagged effect B) Puffery C) Aided recall D) Cold call E) Top-of-mind awareness 12) The ultimate goal of any marketing communication is to: A) generate desire in customers' minds. B) drive the receiver to action. C) create awareness about the company. D) create awareness about a product. E) increase customers' interest level in a product.
Version 1 3 13) Finkrola Appliances Corp. manufactures and markets home appliances. The firm decides to market vacuum cleaners in a region where the product category for such products is absent. Before the product launch, Finkrola uses advertisements that are mainly intended to create awareness about the product and the company. Identify the type of advertising that was most likely used by Finkrola Appliances Corp. in this scenario. A) Influential B) Persuasive C) Reminder D) Convincing E) Informative 14) Which of the following types of advertising is used to prompt repurchases, especially for products that have gained market acceptance and are mostly in the maturity stage of their life cycle? A) Informative B) Persuasive C) Influential D) Reminder E) Interpretive 15) Inclusion of a product in nontraditional situations, such as in a scene in a movie or TV program. This form of advertising is known as: A) public service B) institutional C) societal D) operational E) product placement 16) The objective of this consumer sales promotion is to encourage trial. A) Coupons B) Loyalty programs C) Premiums D) Samples E) Sweepstakes
Version 1 4 17) Bakes is a leading biscuit brand. The brand is marketed by Feast Foods. The company's major target market is children younger than 15 years of age. To have consumers associate more value with its products, the company includes small plastic toys in the biscuit packages. This promotional technique is an example of a: A) coupon. B) deal. C) sample. D) contest. E) premium. 18) Which of the following is not a component of an IMC strategy? A) The consumer. B) The target market. C) The channels or vehicles through which the message is communicated. D) The evaluation of the results of the communication. E) Competitive environmental scanning. 19) Any interference that stems from competing messages, a lack of clarity in the message, or a flaw in the medium is called: A) noise. B) frequency. C) decoding. D) a communication channel. E) a feedback loop. 20) ______ is a paid form of communication from an identifiable source, delivered through a communication channel, and designed to persuade the receiver to take some action, now or in the future. A) Advertising B) Direct Marketing C) Public Relations D) Personal Selling E) Social Media
Version 1 5 21) Which of the following offers groceries, meat, and produce, with offers limited sales of nonfood items and general merchandise in a self-service format? A) Big-box food retailers B) Conventional supermarkets C) Hypermarkets D) Supercentres E) Warehouse clubs 22) The Brick is a Canadian retail store founded in 1971. It carries a deep assortment of home furniture and appliances. The Brick is an example of a(n): A) specialty store B) extreme value retailer C) off-price retailer D) category specialist E) hypermarket 23) This element in the retail marketing mix is based on atmospherics-store design and display. A) Product B) Presentation C) Personnel D) Promotion E) Process 24) Which one of the following is NOT an element of the retailing mix? A) Product B) Presentation C) Personnel D) Promotion E) Process 25) The distribution system may take the form of all the following except for: A) direct distribution. B) indirect distribution. C) multi-channel distribution. D) combination of direct distribution, indirect distribution or multi-channel distribution. E) individual distribution.
Version 1 6 26) Fine Computers Inc. is a manufacturer of personal computers and computer parts. The company sells all its products by allowing customers to select specific products they want and place orders online. This distribution system is an example of which type of distribution? A) Circular B) Direct C) Parallel D) Multiple E) Multichannel 27) With _____, one or more intermediaries work with manufacturers to provide goods and services to consumers. A) direct distribution channels B) indirect distribution channels C) multi-channels D) combination channels E) individual channels 28) This distribution strategy is designed to get consumers to move the product into the supply chain by demanding that retailers carry it. This strategy is knowns as a _______ marketing strategy. A) push B) pull C) balanced D) uniformed E) tactile 29) Which of the following tools is commonly used in a push strategy? A) Social advertising B) Print advertising C) Personal selling D) TV commercials E) Direct mail campaigns
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