CHCDIV001 - Case Study___

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CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) WORK WITH DIVERSE PEOPLE CHCDIV001 Student details Student name None Student Email address bl Unit Code and Title CHCDIV001 Work with diverse people Purpose of Assessment The purpose of this assessment task is to assess your knowledge of working with diverse people in a workplace. Instructions for the Student Read through the following case studies and reflect on your learning and your own research within this unit. Prepare a response that responds to each of the issues presented below. Your responses must reflect your knowledge, skills, and application for this unit. ● This is an individual assessment ● To ensure your responses are satisfactory, you should consult a range of learning resources and other information such as handouts, textbooks, credible internet sources, etc. ● You are required to answer the questions based on given scenarios ● You must be concise, to the point and write answers according to the given word limit to each question and not provide irrelevant information ● You must write your responses in your own words ● You will be required to complete all parts of this assessment task © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 1

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Assessment Conditions ● This assessment is untimed ● You may refer to your learning materials during this assessment ● You must read and respond to all questions ● Answers must be typed and submitted through My eCampus for assessing ● You must complete the task independently ● No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory ● As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor Please note: A qualified trainer and assessor will review and assess all the submitted comments, observation checklists, and assessment evidence to determine the students' competence and abilities against the unit of competency requirements. A trainer and assessor will ensure each assessment has been sufficiently completed and determine the final assessment outcome. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 2

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) S CENARIO 1 Scenario 1 You work at a Fitness Centre as the Assistant Manager. The manager of the centre has asked for your help to prepare a training document that can be used to train existing and new staff on diversity in the workplace. The training tool has been developed in the format of a FAQ (frequently asked questions) document on diversity. Your manager has prepared the questions but has asked you to complete the answers. Work through Tasks 1.1-1.9 and provide answers to all questions. Tasks for Scenario 1 Task 1.1 a. What is cultural awareness? Is an ability to look inward and educated yourself, reflect on your own culture and reflect on your attitudes and beliefs about others b. What is cultural safety? Is achieved when an individual has acknowledged their own culture and aims to deliver services that are safe c. What is cultural competence? Iis the ability to relate effectively to people from other cultures and walks of life d. Why is it important for a personal trainer to possess cultural awareness and cultural competence? For a personal trainer is very important to possess cultural awareness as they are working with many clients from different cultures and will need to demonstrate respect and awareness of traditions. Cultural competence is equally important so that all clients are welcomed and have a sense of belonging in the gym. e. Why is it important for a manager of a fitness centre to possess cultural awareness and cultural competence? For a manager is very important to possess cultural awareness as they are working with all clients and all stuff. They should show cultural awareness when they hiring staff, working with staff, working with clients and handling customers comments. Cultural competence allows the development of a positive workplace and ensures the embracing of diversity f. Why is it important for the fitness centre to be culturally safe for clients? Because clients knows it is a shared respect there and everyone is equal to each other and that is creating a important part of safe environment to everyone. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 3

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Task 1.2 a. How can community attitudes, language and the structure of culture influence a person’s beliefs and values? It will influence that person a lot!Language could impact how relationships are built and how people interact with each other. Communities may have negative attitudes towards some factors which can affect the community members’ ways of acting and thinking. Everything like this can directly affects what a particular person believe, and value based on how they were communicated with and what cultures were translated to them b. What is an example of a negative effect that community attitudes, language and the structure of culture can have on a person or group of people? For example discriminatory behaviour c. What is an example of a positive effect that community attitudes, language and the structure of culture can have on a person or group of people. Community structure can create a sense of familiarity and belonging within a community Task 1.3 a. What is political diversity, and how does this influence how an individual engages in both work and day to day life? Diversity within groups is a key concept in sociology and political science that refers to the degree of difference along socially significant identifying features among the members of a purposefully defined group, such as any group differences in racial or ethnic classifications, age, gender, religion, philosophy,... It defines acceptable behaviors in the workplace and day to day life b. What is social diversity, and how does this influence how an individual engages in both work and day to day life? social diversity refers to differences seen in a particular society with respect to religions, cultural backgrounds, social status, economic status, and so on. Social diversity impacts the way Australians interact with each other and communicate despite individual differences c. What is economic diversity, and how does this influence how an individual engages in both work and day-to-day life? is the process of shifting an economy away from a single income source toward multiple sources from a growing range of sectors and markets. This influences individuals in work by affecting their wages and day to day life in the form of opportunities and inclusion. d. What is cultural diversity, and how does this influence life in Australia? Cultural diversity relates to a person's country of birth, their ancestry, the country of birth of their parents, what languages they speak, whether they are of Aboriginal or Torres Strait Islander descent, and their religious affiliation. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 5

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Task 1.4 a. What is the Universal Declaration of Human Rights? It declares that human rights are universal – to be enjoyed by all people, no matter who they are or where they live. The Universal Declaration includes civil and political rights, like the right to life, liberty, free speech and privacy. b. What is the relationship between human needs and human rights? The ideas of human rights and basic human needs are closely connected. Human rights – rights that apply for every person because they are a human – can be seen as rights to the fulfilment of, or ability to fulfil, basic human needs. These needs provide the grounding for human rights. c. What are three (3) ways a workplace can actively promote and support human rights? Provide ongoing training to staff to promote acceptance and a diverse workforce, defining acceptable behaviours, actively promote diversity and acceptance © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 6

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