Mindy Grossman: An Emotionally Intelligent Leader
Emotional intelligence is a phrase used in the business world to explain one’s competency in displaying and handling one’s own emotions as well as the emotions of others around him or her. In his book, Working With Emotional Intelligence, Daniel Goleman explains the importance of Emotional Intelligence and how it is more imperative for one to have high Emotional Intelligence rather than a high IQ. This is because, no matter how talented someone may be in their line of work, he or she must still be able to work well with others and express their ideas. Goleman categorizes Emotional Intelligence into five emotional elements and then further into emotional competencies. He has separated each
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According to Harvard Business Review’s article “How I Did It… HSN’s CEO on Fixing the Shopping Network’s Culture” written by Mindy Grossman, her career over the past 24 years has been spent as VP, President and CEO of companies including Chaps Ralph Lauren, Ralph Lauren Corp., Polo Jeans Co., Nike, Inc. and most recently HSN, Inc. (Grossman 44). In her time as the CEO of HSN, Inc. she has displayed immense Emotional Intelligence and because of that, was able to transform the company. Grossman displays a wide array of emotional competencies spanning all of the five emotional elements as described by Goleman: self-awareness, self-regulation, motivation, empathy and social skills.
An area of Emotional Intelligence where Grossman thrives is her excelled self-awareness. Goleman describes self-awareness as “knowing one’s internal states, preferences, resources and institutions” (Working With Emotional Intelligence, 26). In other words, it is one’s ability to introspectively assess his or her strengths and weaknesses. Further, Goleman categorizes emotional awareness, accurate self-assessment, and self-confidence within self-awareness. Self-awareness is a critical competence to display because it is one’s ability to know him or herself. Without understanding oneself, it would be impossible to know how to improve or which areas to improve. Similarly, without this self-awareness, one is unable to maximize his or her effectiveness within the
Daniel Goleman describes emotional intelligence as "the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotion well in ourselves and in our relationships (Goleman, 2000).” Goleman goes on to explain that emotional intelligence can be broken down into two core competencies. These competencies include personal competence and social competence. Personal
With the publication of Daniel Goleman’s book Emotional Intelligence in 1995, the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain, while the teaching of how the emotional side of the brain worked was ignored. Goleman defined this “emotional intelligence” of a human being as a set of competencies that distinguish how one manages
Emotional intelligence is very helpful in maintaining a healthy working environment through decreasing conflict, increasing harmony and building strong, healthy relationships. Emotional intelligence is defined as the ability to identify and understand self and others’ emotions in a proactive way. Emotional intelligence can be achieved through acceptable behavior and stress management training. Emotional intelligence helps in proactive emotional approach that is efficient in emotional balance management. It is guided by self-awareness, self-management, social awareness and relationship management (PENN Behavioral Health Corporate Services, 2008).
Emotional intelligence (EQ) is the ability to manage emotions of yourself or others. It is very useful in any situations and having a lot of it is very good but there is a dark side. That is because EQ is like a double-edged sword. For instance, a person is crying and someone comes over and helps. The person that came is able to recognize and determine what to do. Furthermore, during an interview with Dan Goleman, “Godfather of Emotional Intelligence”, there was a highschool reunion and out of the group the most successful man wasn’t the smartest but the best one that
Salovey and Mayer says the emotional intelligence is a label for skills that include awareness of self and others and the ability to handle emotions and relationships (Bolman and Deal, 2013 p. 171). Joe Smith the Director of Academic Advising at The University of Chicago has three Academic Advisors Tyrone, Erika and Mickey. Each advisor has levels of emotional intelligence and all three approach their students from different angles of advisement. Mr. Smith has concerns for two of his academic advisors,
Emotional intelligence was described formally by (Salovey & Mayer). They defined it as ‘the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions’. They also provided an initial empirical demonstration of how an aspect of emotional
The term emotional intelligence was first used by Wayne Payne in 1985. Origins of concept of emotional intelligence lie in writings of Edward Thorndike (1920) who used the term social intelligence to describe the extent of one’s ability to relate to other people. Mayer and Salovey (1993) defined emotional intelligence as the ability to perceive emotion, integrate emotion to facilitate thought, understand emotions and to regulate emotions to promote personal growth. Daniel Goleman, who is credited for popularizing the concept in his book Emotional Intelligence in 1995. He gave hierarchical model proposes five emotional competencies: (1) the ability to identify and name one’s emotional states and to understand the link between emotions, thought
The author was given the task to explain emotional intelligence, and give two (2) example of the concept. Second, to examine, the concept of “emotional quotient” compared to traditional “intelligence quotient.” Third to suggest two to three (2-3) reasons why leaders’ need emotional intelligence to manage today’s workforce, as well as to speculate on at least two (2) possible consequences should a leader not possess emotional intelligence. Fourth, to explore the elements of emotional intelligence that leaders must be aware of to increase leadership effectiveness. Lastly, to recommend a strategy that the organization could undertake in order to improve the social skills of leaders within the organization and thereby
Emotional Intelligence is defined as a ‘type of social intelligence that involves the ability to monitor one’s own and other’s emotions, to discriminate among them and to use the information to guide one’s thinking and actions’ (Salovey and Mayer, 1990: 189). According to Goleman (2001), ‘emotional intelligence comprises of 4 key components which are, Self
With the lack of research dedicated to emotive leaders, the definition of this theory is linked to emotional intelligence, and behaviour, influence, and relational theories. R. D. & Salovey .P. (2014), argue that emotional intelligence has four main components. These are reading people, which utilizes skills in identifying emotions and being able to express emotions logically; getting in the mood, which uses emotion constructively, allowing emotions to influence thought and matching emotion to the task; predicting the future emotion, which involves conducting a ‘what-if’ analysis; and doing it with feeling, managing emotions, staying open to emotion and integrating emotions into
The book “Working with Emotional Intelligence” by Daniel Goleman deals with the emotional assets and liabilities of individuals in organizations. Emotional intelligence is traits that go beyond academic achievement or IQ. As a matter of fact he points out that high academic intelligence can sometimes stand in the way of emotional intelligence. Broadly speaking, emotional intelligence determines how well we handle difficult situation, which cannot be solved by logic, but more by a “feel” for the situation. These attributes are very hard to measure, which is why many standardized tests, whether academic or for employment, fail to measure these attributes, even though these are the one which determine
Goleman states, “Emotional aptitude is a meta ability, determining how well we can use whatever other skills we have, including raw intellect.” People that have high emotional intelligence are more likely to be satisfied and effective in their lives. Others who have trouble with this cannot manage themselves so their ability for successful work and clear thought are altered.
As a member of Greek life on Sonoma State’s campus, I have been exposed to countless forms of leadership. Within each organization, strong committees and leaders play great roles in furthering their interests and values. As a result of participating in my organization, I was introduced to the incredible leader that is my chapter’s current President, Sam. Day in and day out, this young woman works to support our organization and does so by utilizing her incredibly developed emotional intelligence. As defined by Bruno (2008), “emotional intelligence is the ability to read people as well as we read books” and respond to that information accordingly (p. 18). She practices this intelligence with every member of the chapter, finding the best method to respond and act.
I am a member of Greek Life on Sonoma State’s campus. Within each organization, strong committees and leaders play great roles in furthering their interests and values. As a result of participating in this organization, I have been exposed to the incredible leader that is our current President, Sam. Day in and day out, this young woman works to support our organization and does so by utilizing her incredibly developed emotional intelligence. As defined by Bruno (2008), “emotional intelligence is the ability to read people as well as we read books” and respond to that information accordingly (p. 18).
In this write-up, attempt is made to provide conceptual clarifications on the subject matter, “Emotional intelligence”, an overview of the theories of emotional intelligence, including a brief discussion about how important the role of emotional intelligence can be in leadership, performance (both educational and work place settings) and in wellbeing.