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Analysis Of Mindy Grossman 's An Emotionally Intelligent Leader

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Mindy Grossman: An Emotionally Intelligent Leader
Emotional intelligence is a phrase used in the business world to explain one’s competency in displaying and handling one’s own emotions as well as the emotions of others around him or her. In his book, Working With Emotional Intelligence, Daniel Goleman explains the importance of Emotional Intelligence and how it is more imperative for one to have high Emotional Intelligence rather than a high IQ. This is because, no matter how talented someone may be in their line of work, he or she must still be able to work well with others and express their ideas. Goleman categorizes Emotional Intelligence into five emotional elements and then further into emotional competencies. He has separated each
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According to Harvard Business Review’s article “How I Did It… HSN’s CEO on Fixing the Shopping Network’s Culture” written by Mindy Grossman, her career over the past 24 years has been spent as VP, President and CEO of companies including Chaps Ralph Lauren, Ralph Lauren Corp., Polo Jeans Co., Nike, Inc. and most recently HSN, Inc. (Grossman 44). In her time as the CEO of HSN, Inc. she has displayed immense Emotional Intelligence and because of that, was able to transform the company. Grossman displays a wide array of emotional competencies spanning all of the five emotional elements as described by Goleman: self-awareness, self-regulation, motivation, empathy and social skills.
An area of Emotional Intelligence where Grossman thrives is her excelled self-awareness. Goleman describes self-awareness as “knowing one’s internal states, preferences, resources and institutions” (Working With Emotional Intelligence, 26). In other words, it is one’s ability to introspectively assess his or her strengths and weaknesses. Further, Goleman categorizes emotional awareness, accurate self-assessment, and self-confidence within self-awareness. Self-awareness is a critical competence to display because it is one’s ability to know him or herself. Without understanding oneself, it would be impossible to know how to improve or which areas to improve. Similarly, without this self-awareness, one is unable to maximize his or her effectiveness within the
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