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Case Study Abc Insurance Company

Decent Essays

Case Study
Summary of the case
ABC Insurance Company has started business in 1990.It has grown quickly over the last 20 years and now has 3 regional offices in the UK. It employs 300 people with the majority employed as Sales Consultants who sell home and personal insurance policies over the telephone. The Company culture is very much about team working, sharing in success and valuing each individual’s contribution to ensure the continuing growth and profitability of the organization. Peter Smith has been with the company for 8 years and has recently been promoted to Sales Manager, based at the Birmingham office and he has management responsibility for 20 Sales consultants. The previous manager of this team of Sales consultants …show more content…

Then experienced hands will help freshers in their work * Conduct informal meetings once in a month where employees can share their grievances ideas & opinions without any fear

Conclusion
The case can be concluded that an organization that succeeds in reaching its targets therefore necessarily has to inculcate the culture of teamwork in its human resources. Without teamwork and mutual understanding between teams of employees, the organizational juggernaut can never grind its wheels like a well-oiled machine in perfect symbiosis between the different subsystems that comprise it.
Answers to given questions

1. Using relevant theoretical models describe and analyze the characteristics of successful teams and their importance to the organization?

Characteristics of successful teams

* The team must take responsibility and accept credit for its actions as a group and not individually. * Teams must be committed to a common purpose and goal. * Teams must be provided clear expectations and adequate resources to accomplish its goals. * The team must be able to communicate effectively with each other. * Team members must encourage new ideas from others. * Members of the team must be trustworthy. * Members of the team must put the team’s goals ahead of

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