preview

Causes Of Miscommunication

Decent Essays

Explain the causes of miscommunication at organizational levels.

The basic definition of Communication is sending & receiving information from one person to another person. The person sending a message to another person can be referred as the sender and the person receiving that information sent by sender is called as the receiver. The sender is the coder of the message & the receiver is the decoder of the message. Information which is conveyed between two people can include ideas, facts, beliefs, concepts, attitudes, opinions, emotions & instructions.

There are many types of communication like oral communication, written communication, body language, etc. But the main purpose of any communication is to convey information from one person to another. Communication can be effective when the receiver of a thought, whether by reading or listening is able to understands the meaning which was intended by the sender in writing or orally. Good communication is direct & simple, sometimes intensified by emotion, but never confusing. But unfortunately, miscommunication is very common between two people who are communicating. The listener or the reader fails to understand the main meaning of what is said or what is written. As per, Dale Carnegie, the author of “How to Make Friends and Influence People,” said in his book that, “90 percent …show more content…

This is particularly can be seen in communication between all the employees who are at the different levels in a hierarchy of an organisation. Employees at the lower level are generally reluctant to speak out their minds in front of their managers, even when it is assured that they can do it. This situation arises in miscommunication between the manager and his sub-ordinates which ultimately affects the quality of work, productivity of the employee and also the work culture of an

Get Access