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Challenging But Rewarding World Of A Hotel Manager

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Challenging yet Rewarding World of a Hotel Manager
The hotel industry is one of the most important segments of the hospitality in large. Working in hotels allows its employees to have fun, emerge in new cultures on a daily basis and be able to advance further in the career. The lodging industry is one of the most rewarding, yet most challenging fields to work for. Confucius once said “Choose a job you love, and you will never have to work a day in your life”. Some people will choose this career path in need of money, but those who choose it out of passion will understand the power in the saying above. “The lodging industry is a more than $155 billion industry that includes approximately 53,000 properties with almost 5,000,000 guestrooms” …show more content…

The elements investigated include an industry specific overview, as well as all the responsibilities that the job entails. Furthermore this research paper contains information on opportunities that this career has to offer, analyzes three trends on how it impacts the hospitality business and lists all professional skills necessary for success. It also identifies professional organizations related to the industry, names, websites and publications to investigate and a self-analysis. This research is based on books, academic articles, publications and an interview with an industry professional.
Job Responsibilities and Duties
The Hotel General Manager is responsible for the overall organization of the property, overseeing every function of the hotel and running the business. They are also responsible for maintaining guest satisfaction, making employees happy, and providing owners with a return on their investments. “The job of the General Manager involves much delegation to the division heads, it also requires much hands-on involvement” (Burns, 2010, p. 28). They “[s]erve as the face of their hotel, projecting from the top down the overall image and tone of the property” (Burns, 2010, p. 28). Empowerment of employees is part of the most important responsibilities of the Lodging Manager and every other supervisor on duty, because happy and empowered employees will serve their customers with the same care they

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