Communication Lan

All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.

Riordan Manufacturing is a large company with facilities in several locations around the world. Riordan Manufacturing is an international plastics manufacturer that currently employs 550 people and operates at around $46 million in sales("Riordan Manufacturing", 2013). As a result of its size, Riordan must have a system that is able to keep track of important information such as employee names and other confidential data. This information should be able to be accessed from other locations as well as the home office. There are other functions that a new and improved HR system could benefit such as inventory tracking or the shipping or reception of products. These

Riordan Manufacturing has decided to make a change to company’s customer management system. The company does not currently have any formal system for managing its customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:

Riordan manufacturing is a very large company with facilities in many locations around the World. With any company with this size Riordan must have a system in place that is able to keep track of significant amounts of information. Such as Employee names, time sheets and a variety of other important information. This system should be able to have a central location so that stores all of this information and can be accessed not only by the corporate office but at each location as well. There are many functions that a new and improved system should provide. Such as inventory control, tracking of shipments into and out of the warehouses, and the receiving of such items to our costumers. These requirements are essential to the growth of Riordan Manufacturing.

The implementation portion of the Riordan project could in fact, prove to be one of the most challenging parts. However, this could be the part that is worth all of the effort. There will have to be a team of experienced developers in various different Information Technology fields to see the implementation portion stage through to completion; this cannot be known as a “one-man show.” Several of the departments within the Riordan organization will have to be given priorities when it comes to implementing the new human resource management system. Since this type of system has been deemed automated and is on an Information Technology platform, the

For instance, having an employee’s feedback box will provide all employees’ access to address different issue without the feeling of intimidation. The employees are aware that these issues can be very damaging to the company, if not addressed in the proper manner. I just think that the employees are more in tuned with the issues that are more pertinent. The area of Pay and Benefits is also an important factor.

We are heavily invested, both financially and from a human capital perspective, in creating a customer experience that matches our industry-leading products. In recent years, we have implemented new systems to empower our customer account executives to satisfy customer needs. New options allow customers to contact us via web, smart phone, and through their set-top cable boxes to get answers to questions, troubleshoot problems, and pay their

Recent survey found that only 34 percent of customer service companies use latest technology for customer service management. On the other hand 66 percent of companies using notebooks, papers, and useless notes. In order to succeed, we must have proper tool to execute it. So, matt has to collect information about Datatronics CRM and he has to find out whether the staffs are using CRM properly.

Riordan Manufacturing’s main focus is to find solutions for their customer’s challenges and not be the challenge. In order to do this and maintain these long-standing relationships there will need to be changes to the company’s management and communication plans. These changes will provide more employee satisfaction and efficiency throughout the company. Unfortunately change always comes with some resistance from employees but Riordan Industries will strive to keep employees well advised and well supported throughout this change to maintain our innovated work environment.

Right now, Riordan Manufacturing does not have a formal system for management of their customer information. Traditionally, they have just left customer information management up to their individual employees. By making a change to the system and requiring all employees to use that system, it will be possible to consolidate and appropriately access all customer information, thus streamlining this process (Marshak, 2005). However, the change is not without stress and difficulty (Marshak, 2005). Right now, there are both formal and informal power structures at Riordan. The company has people in charge in a formal way, but they also give a lot of informal power to their employees by allowing them to manage information for their customers. By having a more streamlined way of handling customer information, it is possible that Riordan will change its power structure to some extent.

Communicating through environment of transparency allows the staff to feel comfortable coming to me or a member of management with any concerns that is on their mind. This can do wonders for collective motivation in the work environment. Transparency builds trust which allow the employees to understand that we are not hiding anything, and that we will listen to their concerns. They are far more likely to respect shift leader and members of management as an authority figure and appreciate them as leaders. In “How to Create an Authentic and Transparent Work Environment,” Jacquelyn Smith mentioned that, “This type of work environment also means that employees feel extremely comfortable with speaking their mind (good or bad), and are in fact encouraged to do so” (Smith, 2013). It also opens interdepartmental channels, giving employees and supervisors greater clarity and more opportunities to openly communicate. Also, in “You Can Make Their Day: 10 Tips for the Leader About Employee Motivation,” Susan M. Heathfield stated, ‘They want to know when they have done a project well and when you

As you should be well aware at this point, Riordan Manufacturing is moving to a new customer management system that will be fully integrated for all departments and all personnel, meaning that no the customer management systems will be in use and everyone in the company will record all customer activities within this singular customer management system. Clearly, this will impact many different areas of the business, from sales and order processing to initial approaches and pitches, and indeed every aspect of Riordan Manufacturing's operations will be in some way affected by the adoption of this new customer management system and the phasing out of all other management systems currently in use.

A local area network (LAN) is a computer network that connects computers in an area with limited space such as a home, school, computer laboratory, or office building, using network media.

Another strategy option is effective communication. Communication enhancement improves the health of the organization because it produces increased financial performance, and employee engagement. Furthermore,

* List the software and hardware components that are required to fully implement the network in the given scenario