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Consumer's Behaviour for Longchamp

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Table of Content 1 Situational Analysis Pg 3 2 Segmentation Method Pg 4 3.1 Demographic Pg 4 3.2 Geographic Pg 4 3.3 Psychographic Pg 5 3.4 …show more content…

2.2 Demographic
Longchamp target baby boomers, mainly females, age: 46 to 64 years old, the largest segment of consumers. As these groups of consumers are confident and living well, who have the higher incomes and are first to buy a new product and services.
With the sophisticated lifestyle and technology nowadays, Longchamp also need to target both genders that are in the age range of 16 to 26 years old. As Generation Y cohort is in internet generation, they are open to changes and are more interested in purchase product that is more personalize. Therefore, Longchamp see this as an opportunity and started to implement online customized bags.

2.3 Psychographic
Considering Longchamp consumer’s AIO (Activities, Interests, Opinions), Baby Boomers has interest in fashion, seeking for a high status quo and they would prefer to select brands that is durable and trendy. Longchamp ensured high quality selection of leather source, consistently creating new designs and good after sales service (e.g. replacement of product due to manufacturing’s fault) to retain consumers and promote brand loyalty.
Pertaining to the second group of consumers which of targeted consumers have been earlier identified to be Generation Y consumers which are IT savvy personnel. By allowing consumers to customize their own bags online which help invoke the need for self uniqueness which is evident in

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