Understanding Customer needs: • Care Managers These are the managers for whom I recruit carers on an on-going basis, they have a high turnover of staff and require fast recruitment to meet the demands of the business. • Senior Managers I have targets that have been set by the senior management team for the Service Centre which are reported on each week using a pipeline report. I also have three administrators who report in to me; so as well as meeting my own targets I need to ensure that my team are also meeting theirs. • Current Applicants These are the carers I recruit and see through the compliance process, they often expect to be able to start working immediately. Conflicting Demands In order to meet the conflicting demands of …show more content…
Essential Activities – 5.7.1 Research and provide analysis to inform decisions on channels to recruitment. I work closely with recruiting managers to attract key people in to our work force. I have built relationships with local colleges to entice students who are studying towards relevant qualifications in health and social care to work for us, holding open days specifically to attract this market of potential candidates. I have been involved in trialling new ways to recruit using external providers such as government initiative lead companies to attract people who already have relevant training and a sound knowledge of the care industry. I regularly place adverts with local media publications and use an external company to find the best one for the specified geographical location. I believe it is essential that you have an understanding of the business needs so you can better utilise your resources to attract employees who are likely to stay with the company thus having a knock on effect on retention. 5.9.1 Administer assessment events, arrange logistics for assessors and candidates and collate information for assessors. I was recently involved in an assessment centre for a new finance team, the day involved various tasks and I was responsible for collating the scores for each candidate in each area of the assessment day. The scores were then used to make a decision on who would best
The assessor and the candidate must then decide on an assessment plan. This will include setting dates and times to meet with the learner, as well as agreeing on the best assessment methods to use. For example, the assessor may use observation, question the learner or examine their work.
Employee Engagement - This is the communication between an employee and staff on all levels. There are 3 dimensions of employee engagement - Intellectual, Affective and Social. If these dimensions are positive, encouraging and work related, staff will feel valued and make greater contributions towards the organisation.
When planning assessment you need to gauge a clear idea of what level the candidate is at to see if they are ready to complete your planned assessment. There are many ways of achieving this knowledge. One method is observation in performance or another by taking an initial assessment test which have seven levels with the basic entry level 1 being the first.
The assessor’s role is to judge whether the evidence from the learner meets the criteria for the relevant units being assessed and that the evidence is Fair, Valid and Reliable.
Employment agency is another option for external recruitments. Companies can simply provide job description to agencies where vacancies will be introduced to people who are looking for jobs.
In the fall of 2001, Stephanie Chappell Disbrow took her talent acquisition/recruitment knowledge into the medical field when she was brought on board with Sterling Healthcare. As a Client Service Representative Supervisor, she was responsible for a small staff of lower level recruiters. Through her time here,
Undertaken prior to a lesson or course is delivered and helps direct my session planning to meet learner’s expectations.
I also try to take an active role in the referral and assessment process to assist in furthering my knowledge. I have now completed several referral assesments and two of these have resulted in positive placements within my service.
Unit 520 Recruitment and selection within health and social care or children and young people’s settings
As my clients come to see me to help them to find work through either training or employability skills it is important that I have had information on the local labour market, job roles and training courses for them to browse. I also have information, that from my experiences within the employment and welfare to work sectors I have found to be useful to clients when exploring the reasons that they are currently unemployed. Such information is on benefits, local authorities, counselling services, childcare provision, support groups and volunteering resources. I also have established links with a large number of third sector and employability agencies that I am able to refer and signpost clients to.
With the assistance of our community partners, who specialize in job placement, we have already recruited, train, and place many individuals in productive industry recognized positions such as: Janitorial/ (EVS), Certified Nursing Assistants (C.N.A), Hospitality/ Customer Service, and more. Our goal is to improve our placement and retention rate by removing barriers and adding additional support such as, implementing the case management approach which will tend to each case according to the individual need, expanding hours, increasing class size, and adding more access to child
Managers should analyse the team’s statistics/achievements regularly and compare them to others. They should have a keen eye for noting when things are out of place – for example, when someone is underperforming on our team they may not be hitting their target of 85% Efficiency or 5% amend rate.
The lessons I have learned from serving as a cheerleading director and creating a new cheerleading program will certainly help me in the future. Not only can I use this in my personal life, but also in my professional life. For instance, these skills would be helpful for any club or business that relies on recruitment and or retention strategies as a way to draw in their members. My experience with questionnaires and advertising will help me, because I can determine the needs of future participates and increase the accessibility of a variety of programs. What I have learned will make me valuable for business that is looking for someone to help them increase their participation and grow their company through the use of flyers and information booths. I will be able to teach another program director how to use questionnaire results to form strategies that will make their program grow.
Advertisements are the most common form of external recruitment. They can be found in many places (local and national newspapers, notice boards, recruitment fairs).
Agencies will be prioritised based on their involvement with ideal participants and a mutually shared benefit of providing clients with life enhancing skills and outcomes. Adequate resourcing and the established capability of each recruiting agency’s network will also be considered as key factors in selecting the most appropriate recruitment channels for the program. Close working relationships will be developed with agencies that have indicated they will invest time and effort into recruitment activities to obtain benefit for their clients.