Give Em The Pickle Analysis

The fifth Strategy in the book, Eliminate Hassles, discusses how problems are truly opportunities to make better policies, procedures, and processes. Cockerell states that employees and customers provide the best insight into how to address problems and improve

Benlow points out, "being a customer means being driven by simple and personal desires… and ultimately demanding that those desires be met" (141). When being a customer you are always right, the process will be shifted for your individual desire, you use the quickest/easiest route, and you are encouraged to be passive. When being passive, "we pay for someone else's work,

In working in the work force I have come up close and personal with situations with customers that need to be resolved in a professional way. Situations with customers handled properly and resolved hastily leads customers with a good feeling ;so that they will continue to come to your area of business. For example, when I was working at Hobby Lobby I became upon a very distraught and upset customer. The Customer wanted to make a return on merchandise but was missing her receipt. The customer began to yell at me and said that she just wanted to easily make the return and go on with their day. The person was unhappy because the product did work the way she expected it to for her project. I looked at the merchandise and it was worth more than twenty dollars meaning without the receipt the customer had only two options. One was exchange the product for a product that wasn’t defective like this one, or I could give the person store credit.

Understanding and listening attentively to the customer is important to the success of a business.

on personal factor instead of knowing the actual situation that caused the customer to behave

I would definitely recommend this book to anyone and especially people in the customer service industry. Working with people all of the time can be frustrating and this is a great book to show you how you can make a difference working with people. That is one of the most importance lessons in this book – that every day you can make a difference in the world. This is something that is easy to forget when you get wrapped up in budgets, spreadsheets, and meetings but it is very important. Remembering something as small as this can make a huge difference in both your life and others

If a member was having a problem of any kind, I had to be able to place myself in his or her shoes, and understand that he or she was paying a lot of money to be a member, and a result they deserved to receive the best service possible. Working with customers also helped me realize that the way you conduct yourself in all settings leaves an impression upon people, which was a valuable lesson in developing my character.

As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.

I believe that customers can be right, but most of time it’s just them complaining about something. Nothing makes me more upset or unhappy whenever a customer leaves the building thinking they know the entire system and how they think world somehow revolves around them. The customer is not always

As I first stated, as my customer, I must do what I can for this business. Customers are always said ‘to be right’, I do not always agree with this, however as their consultant, I must do what I can to keep them happy. In doing so, I must stick to my plan. I must also meet all deadlines and deliver a product that they will satisfied with. I do want them to be a repeat customer and get the word out there that I do good work. I would also implement a good follow up schedule and honor all promises and guarantees that have been set forth in the contract.

, (b) Lesson 5: Don’t be a Customer Service Robot, and (c) Lesson 4: Have Fun with the Job No Matter How Miserable You Feel. At the heart of Lesson 7 is pride and ownership of not just your job, but who you work for as a whole. Being able to see that you are part of something larger isn’t something we all instinctively have. At some point in all of our working lives, we have had a point of thinking that it wasn’t our job, let somebody else deal with

So what does this mean? From the first phone call to our last interaction with the customer we want them to feel as this has been the best experience possible. It begins with our face of the company. That could be a greeter at the front door, or our team member answering a phone call. At that initial point of contact it is our goal to invite the customer in to a friendly, knowledgeable, and accommodating atmosphere. Secondly, we want all internal customers to assist our external customers with any help or guidance they need without making them feel as if they have inconvenienced us. Listening to our customers will help improve the customer experience and lead to quicker solutions. Finally, we want our customers to not only come back, but to promote our business through word of mouth. That is where we will gain our economic advantage. It’s 5 times harder to get a new client than it is to get repeat business from an existing client (Sivers).We need to utilize all aspects of customer service to not only retain the customers we do have but also to create an experience that invites new customers to our store.

I tailor every interaction with my customers to their specific needs and desires by simply giving them a chance to talk and by asking a few simple questions.” This explains that a successful leader is constantly having to adapt to situations as well as current and future employees as well. The example of the car salesman reminds me of Fielder’s LPC theory. By being compassionate with the LPC’s or directing, the work professionals around the LPC are constantly evaluating how the leader commands and treats everyone on the employment

One of the very important techniques that I learned on this book was the power of word of mouth. Basically when a group young adults went for a trip, they makes sure that everyone will have an awesome trip and when they came back they will tell their friends and relatives about their experience. They will spread the word on how amazing the experience they had on the trip. They will talk about what attractions they’ve seen or where they went in Europe or what activities they did. At this point, when other people heard about their great feedback for the trip, it will give a huge interest to other people. For me personally, if my friend went to that trip and told me that she had a really great time on the trip, I would definitely book on that trip too if I want to travel. It will give me an interest and it shows that I can trust the company because they had a really great customer feedback. Another thing is to treat the passenger’s complaints seriously no matter how big or small it is because you’ll never know what could happen and it could possibly affect the whole company. Make sure you identify and diffuse any issue before it becomes a major. Because if you didn’t solve the problem, it doesn’t only affect the company but also the customer’s loyalty and trust which is very important for a business. When you make sure that you satisfied their needs even though you made a mistake, you can solve it earlier or later before it gets

Whether you are communicating with a customer service representative in person or over the phone, the term “the customer is always right,” has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers of goods and services by compelling the representatives to see the issue from the customer’s perspective.