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Importance of Listening in a Workplace Environment

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Importance of Listening in a Workplace Environment

Introduction

Listening skills are one of the most fundamental aspects involved in communication. Some have argued that listening can account for around forty five percent of the time spent on communication. Listening can actually be a predictor of the level of interpersonal influence as well. Some level of hearing is innate in individuals however the level of hearing can vary widely depending on the person and their predispositions in regards to different factors involved in communication. However, listening can also be improved with practice and by imploring different techniques. In fact, it will be argued that an organization can take fairly simple steps to improve the listening skills among the organizational members. This represents one of the most cost effective and straight forward ways to improve the cohesion of a group and should represent a cornerstone of most HR educational programs.

Body

Listening can often be an overlook component in many organizations. In fact it was recognized as far back as the early 1980s that a majority of Fortune 500 companies lack adequate listening training programs (Hunt & Cusella, 1983). Furthermore there was already a link established between listening and performance as well. Individuals with better listening skills are, on average, more capable of performing tasks efficiently than individuals who have more difficulty with listening; especially when individuals are

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