Importance of Listening in a Workplace Environment
Introduction
Listening skills are one of the most fundamental aspects involved in communication. Some have argued that listening can account for around forty five percent of the time spent on communication. Listening can actually be a predictor of the level of interpersonal influence as well. Some level of hearing is innate in individuals however the level of hearing can vary widely depending on the person and their predispositions in regards to different factors involved in communication. However, listening can also be improved with practice and by imploring different techniques. In fact, it will be argued that an organization can take fairly simple steps to improve the listening skills among the organizational members. This represents one of the most cost effective and straight forward ways to improve the cohesion of a group and should represent a cornerstone of most HR educational programs.
Body
Listening can often be an overlook component in many organizations. In fact it was recognized as far back as the early 1980s that a majority of Fortune 500 companies lack adequate listening training programs (Hunt & Cusella, 1983). Furthermore there was already a link established between listening and performance as well. Individuals with better listening skills are, on average, more capable of performing tasks efficiently than individuals who have more difficulty with listening; especially when individuals are
In today’s business, environments where individuals are more concerned with the level of multitasking and listening becomes necessary only when someone requests. However, one does not have to be a manager of the organization to understand the importance of listening. Perhaps even in a family one could attest that listening is perhaps one of the most difficult aspects of making decisions effectively (Scanlan, 2011).
The Office is an NBC produced show that provided comedy on Thursday nights for eight years. The Office is all about the employees of Dunder Mifflin who live in Scranton Pennsylvania (the electric city). The documentary style show films the employees working at the paper as well as filming their personal lives. An average episode of The Office is typically thirty minutes long. But the series had a few hour long episodes, depending on if it was the beginning of the season, or the end. The series finale is one of the few episodes that was an hour long. The series finale displays many different types of listening that was explained in class. Listening is important to any and all types of conversation. Without it, it would be impossible to receive and interpret messages.
n building a good organization, good and effective communications are the cornerstone for success. Selecting members with great potential does not ensure that an effective team has been established. There must be a process of bonding and trust from all involved. The effective educational team will want to know where they are placed in the planning and executing of decisions. Leadership should build the organization on communications. The goals should be established by presenting the team with the opportunity to discuss the needs of the organization. Listening is a skill that has the potential to develop tremendous trust in an organization. Time should be allowed to allow members to give input in the decisions process. It is important to give an authentic perception of valuing everyone’s point of view. This process should never be viewed as an attack on the leader. The member should be politely acknowledged, and thanked for their valued opinion. The work must be performed by
I know how to speak, and I can hear when people talk to me, but why is it that we still consume ineffective listening skills between one another? When we think of effective listening at work or on the job, most of us think of what we actually say or what is said to us. What I am going to cover is the factors and barriers of effective communication, strategies for active, critical and empathic listening and understanding the impact of gender and culture on interpersonal communication.
Alan’s attitude generates a tense relationship between him and his employees. In the future, they are not going to tell him what difficulties they are having which can decrease productivity. Also, if Alan practice good listening skills, he will be able to have a good communication with his employees to avoid misunderstandings and confusions in the different tasks assigned. In conclusion, Alan’s listening skills can produce a negative environment that can affect not only job performance, but also emotions between his employees.
The ability to speak and listen effectively can mean the difference between succeeding and failing in a job.
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
Being an excellent listener is one of the best ways to become a good communicator. Throughout the group work, the author demonstrated great communication skills when listening to her team’s different ideas and then taking them on board to create the best results. Fellow team members will appreciate good listening skills, and so in return, it will have a positive impact to the group’s mood, and encouraging them to be confident to speak up and say their thoughts as they know their ideas are being listened too.
In the fast-paced world that we live in, communication has become a way of life, especially within the business environment. From a manager's point of view, communication is the key to the success of many objectives and goals set by individuals and upper management. Unfortunately, management at every level is experiencing increased tension and uncertainties from lack of communication within the workplace. "Therefore, the need for new strategies such as listening preparations, which includes the mental, physical, and behavioral aspects required for communicating and listening
Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Thought communication encounters, workers are able to learn why they trust or distrust each
Listening is more complex, and it encourages one to analyze and think about an idea, rather than to simply accept it (or “hear” it). Hearing is a skill that is beneficial for every aspect of life. As long as we have our ability to hear, we will always perceive different sounds, music, and voices. Listening, however, is beneficial to us in specific instances. It is important for us to attain good listening skills in education, the work force, and in our relationships with others in order to succeed. Good listening in education will bring about confident participation in class discussions; good listening in the workplace will lead to cooperation and good teamwork among colleagues; good listening in relationships is healthy and positive, for it is important to hear what an individual has to say in order to know how they feel.
Many believe listening skills are a necessity to being successful. It’s said that god gave us two ears so we can listen twice as much as we talk, and leaders should follow this saying so they do not miss any important information (Rai).
Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the
Brownell (1987) found in her study of listening behaviors that there are five factors. The factors included sensitivity and considers emotional component of a message; understands and recalls information accurately; objective and nonjudgmental; concentrates and encourages information sharing and provides
Jim Anderson developed a 6 week training program on listening and communication skills to improve management at a large pharmaceutical company (Northouse, 2013). Jim decided to train the middle level managers from research and development first. The managers are highly skilled, but skeptical of the value of the seminar. After the third week, Jim begins to notice problems. Attendance has dropped and the attendees are frequently late or leave early. Jim is unsure how to turn the problem around.