Part A – Case Study 1. How will you provide formal & informal feedback to staff? One of the most efficient procedure to provide feedback to staff, is providing a system of ongoing feedback on issues of performance which creates an open dialogue with staff about any issues or problems happening in the workplace. Supervisors and managers should make staff comfortable about the feedback to be given or received in order to make them improve their performance and bring positive results to the organization. By providing positive or negative feedback, it’s essential to prepare well before talking with employees. Staffs feedback can and often does occur in the form of a structured formal review, but it doesn’t have to, it can be informal as …show more content…
The feedback forms can include questions that are measured on a rating scale and also ask raters to provide written comments. The person receiving feedback also fills out a self-rating survey that includes the same survey questions that others receive in their forms. Feedback should not only be ongoing, there should be times when it should be formal. For ongoing, informal feedback, such steps should be considered in the structured feedback session: Timely - provide feedback as soon as possible Specific - Adress the behaviour in a performance in terms of measureable outcomes "Owned" by the giver" - Using "I" and "my" to take responsability Understood by the received - ask employees to rephrase the feedback to ensure they understood it. Follow-up with an action plan - work with the employee to find ways to improve his or her performance Given no surprises 6. Write a performance improvement plan for the staff with poor performance on sales. Base you plan on the example given below: Area of Improvement Improvement Plan Performance Indicator Goal Monitor and Review Increase sales Training conversation by phone 25 % sales increase rate next year Managers will received reports and constant feedbacks about the increase number target. Improve relationships in the workplace Staffs to be monitored regards diversity inclusion in the workplace No performance indicator, this will be analyzed by observation No performance indicator, this will
How do you receive your feedback? Feedback is received from family members, visitors or from patients who have recently stayed at our facility and have been
The employee should know where he/she stands in obtaining performance goals. Thus, providing feedback is an integral part of the task. The feedback should be delivered to the employee to motivate the employee but also help him/her identify any weakness in his/her performance and to help contribute to growth. The employee should leave the appraisal with knowledge of what he/she specifically needs to improve on
Feedback is provided in relation to the assessment criteria (box on left) that were given to you with the assessment specification.
It is important to be objective when receiving feedback to possibly consider room for improvement. Sometimes you don’t see the errors or mistakes you missed; by receiving feedback you might be able to catch the errors or mistakes because the person that gave you the feedback caught. The one thing you need to consider is that all feedback may not positive. You need to keep an open mind and take into consideration that persons thought.
In this paper we will examine the management style of Google Inc. We will also evaluate two key changes in the selected company's management style from the company's inception to the current day. Indicate whether or not you believe the company is properly managed. As well as explain senior management's role in preparing the organization for its most recent change. Provide evidence of whether the transition was seamless or problematic from a management perspective. Also we will evaluate management's decision on its use of vendors and spokespersons. Indicate the organizational impact of these decisions. And we will look
When utilizing feedback as a way of measuring effectiveness of the organizational change it can be by way of surveys from staff, meetings, questionnaires and so on. Feedback helps to communicate ideas better to management so that quality care can continue to improve and goals can continue to be reached. Feedback is used by managers as a tool to respond to and to anticipate changes (Spector, 2010).
2. GIVING FEEDBACK = Verbal feedback, Written Feedback.{Try to be positive, Don’t be negative candidates find this demoralising}
By getting feedback, we can identify areas for improvement, eg, somebody says you need to learn to cook, we can then ask for help or training from our manager.
In their article “Teaching the Art and Craft of giving and receiving feedback, Harms and Roebuck suggest that in every work environment, the process of giving and receiving feedback is very vital in addressing the performance of employees and managers. They claimed from their research that in view of the fact that there is no stipulated guideline in proving feedback, the use of a qualitative and quantitative form of feedback mechanism should be incorporated in daily learning by students. Harms and Roebuck suggest that emphasis should be placed on ensuring that feedback is a two-way communication (Krug, 1998, cited in Harms and Roebuck,
Eunson (2012) states feedback is a two way communication between a sender and receiver that encourage a response. Constructive feedback is information specific, addressing issues or concerns that are based on factual observations and performance organisation orientated goals, not personal feelings (Baron, cited in Sommer and Kulkarni 2012). Constructive feedback aligns performance through praise or criticism (Baker et al.2013). Given in a timely manner, being aware of body language, tone and avoiding confrontational words demonstrates constructive feedback (Eunson 2012). Levett-Jones and Van De Riet (2015) suggest development of trust and respect between nursing colleagues can occur with open, direct and honest communication. Baker et al. (2013) maintains the importance of constructive feedback delivered with supportive suggestions ensures greater effectiveness in communication and encourages positive learning performance as an outcome. Baker et al (2013) emphasises that frequent and timely constructive feedback builds trust, reducing formality encouraging a feedback friendly organisation. In contrast, feedback not applied constructively or in a timely manner, causes anxiety and perceptions of a one way conversation, leading to feelings of mistrust and bias in the process (baker et al. 2013). Sommer and Kulkarni (2012) suggest that ways to avoid negative impact are through use of scheduled performance and appraisal development meetings. Baker et al. (2013) suggest implementing mentoring novice program, providing learning opportunity while establishing good interpersonal relations. What is more, constructive feedback is also very useful in Nursing. As stated by Ali (2013) a benefit of constructive feedback is increased reliability in employees. Through use of structured performance
Directive types of feedback are used to provide clues that the quality assurance staff can use to device the best possible course of action. It is helpful in creating a non-confrontational and non-threatening environment from which to create positive change. Developmental types of feedback are similar to directive types, in that they empower the internal assessment and quality assurance staff to make decisions. Likewise, guidance is a good way to help steer quality assurance staff in the right direction. When it is strategic, signposting can also be helpful for improving quality outcomes.
Different feedback strategys have been used as efficent tools in the promotion of progress and improvement in the professional world (Baker, A. Perrault D. Alain, R., 2013). De Janasz et al. (2014) explains some positive outcomes that result from shariying, asking and getting feedback from others in within a workplace; such as improving and reforcing employee relationships, enforcing a gainnful comunication, promoting teamwork, and increasing the performance of employees. Specificly De Janasz et al. (2014) develops the idea that providing constructive feedback, sustained by strong interpersonal communication skills, enables the individual recognize their strengths and wiknesses in a clear and non risky way, in order to look for the most accurate plan to improve, and obtain significant and necessary behavioral changes. Everyday Feedback as part of an organization strategy help employees feel confident about their possition and process inside the company, and promotes a clear path to achieve personal and organizational goals (Baker, A. Perrault D. Alain, R. (2013); citado en Levy and williams,
5) Feedback refers to the degree to which a task permits workers to obtain evaluation about their work. Workers enjoy hearing when clients are really pleased with the quality of their work and regular information of this type leads to more motivated employees. High feedback: A salesperson delivered a car to his customer after he tests it to confirm if it operates as it should be. Low feedback: An electronics factory worker who assembles a DVD player and then sends it to a quality control inspector who tests it for accurate operation and makes required alteration.
As mention above feedback should be taken on the work to meet the needs of the stakeholders.
Feedback is perceived as more valid and objective, leading to acceptance of results and actions required (Michael Armstrong 2009:646).This implies