Methods of Communication

Diversity- The concept of diversity encompasses acceptance and respect. It means understanding that each individual is unique, and recognizing our individual differences. These can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. It is the exploration of these differences in a safe, positive, and nurturing environment. It is about

Diversity has many definitions but only one true meaning. This concept Analysis is dedicated to exploring the broadened sense of diversity through active concepts with respect to term usage, and current literature research to support the understanding and relevance of the term itself.

Diversity means to value and respect the differences and individuality of people. This means to embrace the differences between people and to treat a person’s race, culture, religious beliefs, age, sexual orientation, gender, physical and mental characteristics etc. with respect.

Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need.

Barker, L. L., Kathy,J., Wahler, K. W., Watson, R and Kibler, J ( 1987) Groups in Process: Introduction to Small Group Communication, 3rd edition. Prentice Hall, Englewood Cliffs, N J

There are many forms of communication which can be used to meet the different needs of individual's and these may include one or more of the following:

The communication process is used in every kind of relationship. It could be in a friendship, an acquaintance, a significant other, a family, and many more. I found out these processes can be harder than you think three years ago. My father got remarried and I was forced to become up close and personal with complete strangers, my step family. The communication process language in my step family describes the concepts and ideas of the transactional communication model and the social penetration theory.

Diversity – The concept of diversity is to encompass acceptance and respect. It means that each individual is unique and recognizing our individual’s differences, these can be along the dimensions of race, ethnicity, gender, social- economic status, age, physical abilities or religious beliefs.

Chapter 5 brought a few things to my attention that I might have been aware of, but do not often taken in to consideration when dealing with individuals. Chapter 5 talks about unstable behaviors, which is basically described as the layers of people. We all have different moods when we are experiencing different things. I think this is really important because so many times we do not think about what an individual may be going through and automatically mark them as rude or mean due to the way in which they are acting. For an example, when a woman goes back to work after having a child and being on maternity leave everyone expects her to be back to normal. If she slips or falls behind in her work she is looked at as weak. People do not think about the fact that she has just undergone a big change in her life. She might be having sleepless nights, she might have had a traumatic birthing experience, her child might be ill, or she might be a single mother. We should be more sensitive to what might be going on in an individual’s life before judging them so harshly.

Projecting correct communication etiquette when talking to someone with hearing loss, such as asking the individual to provide them with recommendations on communication techniques they can use to facilitate communication during the exchange, is one example of an action that demonstrates respect towards the individual. By tailoring one’s communication to the specific needs of the d/Deaf individual they are communicating with, one reflects a positive perspective that d/Deaf individuals are entitled to receiving and communicating information in a manner they feel most comfortable with to ensure their full and equal participation in communication exchanges, in various settings, like hearing individuals. In Essay 2.3 from our class packet, we met

Working within a group or team is unavoidable for most people. We are involved in sports teams, assignment groups, work teams, social groups and a variety of other groups and teams. Each of these groups share one thing in common, that is each requires us to communicate in some way in order to reach a shared goal or target. Therefore, it is imperative to know and understand how to work and communicate effectively with others to maximise outcomes and productivity.

Based on the studies by Dennis Gouran and Randy Hirokawa, “the researchers suggest that effective group problem solving and decision making are most likely to occur when group members attempt to satisfy task requirements” (Beebe & Masterson, 2015, p. 47). The functional approach to small group communication is concerned with the results or outcomes of behaviors and structures. Communication helps team members by encouraging rational assessments and analytical thinking, as well as stopping team members from faulty or flawed decision-making and problem solving (McGraw Hill, 2016). This theory helps group members overcome constraints such as stress from deadlines, the team project

Diversity means different and identifying peoples differences and understanding the unique nature of them by applying value to each and every difference.​

Starting a new beginning at an agency is always an exciting but nervous feeling for myself. I’m never sure of the type of agency I am entering but I am sure to prepare myself for what is to come. I believe that first impressions are crucial on the projection of setting the tone for the duration of the time I would be with the agency. I also focus on the first initial line of communication to determine how the agency conducts business. Based upon an agency response time, that tells me how effective they are with communicating in a timely manner or vice versus. Furthermore, this goes into play with my perception of the agency. Additionally, these factors played a major role in the selection I made to volunteer at Dreaam House Kindergarten

It creates gap between different process and departments in organization, decreases efficiency of employees and increase redundancy since there is no proper understanding of role and responsibilities. It also increases job uncertainty among workers when they are not informed about the future and vision of the company.