When a company newly hires an employee, there is a certain degree of expectation from both the employee and employer. These expectations are either discussed during meetings or simply implied. The intercommunication between supervisor and subordinate depends on the company’s management style. According to Renis Likert, “the system 4 management theory contains management styles that range from low concern for workers to high concern for workers” (Enfante, Rancer & Avtgis, 2010, p. 305). Whether or not supervisors discuss matters with an employee, under Likert’s theory, depends on how concerned a supervisor is for their workers. Low concern for workers yields a management style that Likert calls exploitive-authoritative type management. Under this unfavorable management, supervisors will “regularly use threats and fear to motivate workers” (Enfante, Rancer & Avtgis, 2010, p. 305). Communication under this management is usually downward, or from superior to subordinate with little upward communication. Likert suggests that this keeps supervisors and subordinates “psychologically distant from one another” (Enfante, Rancer & Avtgis, 2010, p. 305). A second type of management is called benevolent-authoritative type. This system is almost identical to the first system, with the exception that there is “some level of reward” for the subordinate (Enfante, Rancer & Avtgis, 2010, p. 305). There is also slight upward communication under this system, but it is still very minimal and
Directors, employees, and other staff talk their concepts, opinions and views with each other over announcement. This supports them to know each other well. They recognize the problems encountered by their coworkers at the workplace. This tops to rise of good human relations in the organization.
The management level of this company has lack communication with their employees. The company never empower their employees, which makes all the employees become lazy and more likely to listen the orders from the SMART group.
The interpretative view of organizational communication developed from a humanistic approach to organizational behavior. The approach views organizations as cultural centers that develop over time. Consequently, the cultural setting of an organization determines the relationship between the management and the employees as well as between the employees. The interpretive organizational communication approach centers on the nature of communication between human beings in their natural environments. Moreover, the approach seeks to establish communication between persons whose incentive to communicate develops from the desire to accomplish the goals that describe the organization.
“In a very basic sense, we grow up learning about what work means” (Miller, 2014, p.121). Even when similar background like this may be relatable, it is natural and necessary for me to go through the first stage of socialization- anticipatory stage. Anticipatory socialization is the socialization process that occurs before newcomers enter the organization. Going through job searching processes, I am able to learn about Century 21 West Coast Brokers itself as a company, along with its mission goals and core values.
They are significantly predisposed to choose discipline over praise as a motivator. These leaders operate effectively in very structured circumstances. Moreover, they tend to discourage engagement of employees in decision making, problem solving, planning etc. In this type of environment, many managers and leaders believe that employees do not have the capacity to make decisions for themselves. Rather, they believe that employees are only motivated by their salaries and are lazy and not loyal.
Management styles are wide and varied across the entire world of work. The specific type of management that works for one particular set of workers does not always work for another group of employees. Almost everyone has come into direct contact with a manager at some point in their careers. It is the relationship between the employee and the manager that must be keenly developed; in order for an office, factory, restaurant, or similar organization to run smoothly and effectively. When an organization is being managed efficiently, workers are much more upbeat, production levels are optimal, and the overall working environment has a fragrance of positivity. In sharp contrast, when an organization is ineffectively managed, more times than
A communication-leadership statement that appeals to me and that I frequently is as follow; “A leader takes people where they want to go. A great leader takes people where they do not necessarily want to go but ought to be, and they get there happily” Rosalynn Carter. I am so fond of this statement and often apply it whenever I am playing the role of a leader in any setting including work, family and social gathering. Being passionate to this statement has greatly improved my act of leading positively as I often make sure to use some form of motivation and inspiration when leading.
. (Renee was put down as the contact person because someone had to be present Friday morning when they were delivered, and I would be at work.) The dumpsters they were going to deliver were still tied up, and they only had one available. This created a huge problem and we thought we may have to reschedule the pick up. At this point, I had a creative solution to the problem. My follow-up presentation and public forum with the LLLA turned out to be held at a city meeting. At this meeting, several people asked about items that the trash company would not allow in the dumpsters, such as appliances and auto parts, and if we could take automobiles that are broke down. One of the residents owns a mechanics garage and he offered to pick up anything
As described by Meyer, 2014, there are five theories: a) bureaucratic theory: management is shown as unbiased, and experienced individuals dedicated to take necessary decisions, on the other hand employees are submissive and always looking to climb the rank’s ladder. It is a “closed system, stable and formalized structure, that enforces legal rule bound functioning” (page 229), b) scientific management school: managers are usually classified as neutral, measured individuals with extreme mind towards accomplishment of established objectives. Employees are seen as carefully motivated towards financial gains, consistent and foreseeable. These organizations usually are “closed system, stable and predictable entity with a formalized structure where scientific methods are applied with monetary incentives” (page 229), c) classic management theory: managers are shown as specialized individuals whose planinfication, coordination and supervision methods show expected results for their well-trained and expert employees. These organizations, alternatively, these organizations “apply administrative principles” while maintaining a “closed, stable, predictable and
Effective communication can be considered an art as much as a science. There are of course many best practices that one can study to improve their ability to communicate. However, it can be difficult to distinguish different success factors responsible for effective communication various individual scenarios. For example, it is often hard to determine what went right or wrong in any given conversation. However, at the same time, effective communication is generally cited as one of the most important critical
This paper discusses the culture of the American Red Cross, noting whether the organization’s values align with espoused or enacted values. Also covered will be to what extent is communication in the American Red Cross determined by its organizations culture. Communication plays a fundamental role in perception and organizational culture. Perception among the American Red Cross organization may cause misalignment between espoused values and enacted values. Conflict tends to improve communication among and within groups, therefore allowing the organization to be more
Airlines, such as Southwest Airlines, strive to provide the best customer service that they can offer to keep their customers happy. A prospective Southwest passenger may probably make their reservation by calling the customer service number, logging on to the company’s website, or booking at an airport with a Southwest Airlines agent. The employees that assist these prospective and actual passengers are considered the backbone of the company and do their best to represent Southwest in the finest
I’m pleased to inform you that our company would like to offer a wellness program to you and your spouse as a birthday gift. Our wellness program is all about investing in your health and helping you live a healthier lifestyle and make better choices. We believe that healthier the employee and his or her family happier he or she is and a happier employee can serve our customers better and help our company prosper.
In interpersonal communication there are many theories that are similar yet different in many ways. The theories can be combined to describe people and how those people interact and communicate with each other. Many of these theories help explain how people in society form impressions of others, how they maintain these impressions, why people interact with certain people in society, and how people will use these impressions that they have formed later on in life. These theories also help people to better understand themselves, to better understand interpersonal communication, and to better understand people in general. There are two theories in interpersonal communication that, despite their differences, can go hand in hand. The first is
In this case-study for Electra Products’, I will be addressing relevant, organisational behaviour and communication issues that must be addressed in order to “revive the failing company” (Samson, 2012). Specific recommendations will be offered to further assist in focusing on the key outlined issues and what actions would be most appropriate to take from this point. Throughout the report, it is clear the attitudes of staff are becoming unfavourable and has resulted in a lack of job satisfaction, thus becoming a crucial behavioural issue within the company, restricting its progression and the success of the empowerment campaign implemented by the company’s new CEO. Selective perception and emotions of the staff are creating communication issues that are barriers and are “going to be an obstacle to the empowerment efforts” (Samson, 2012). Limitation’s that restricted the recommendations for this case study were lack of information on each of the departments and individuals involved. There was also no clear mission statement or goals stated to help the employees and departments understand where the team leader desired the company to be repositioned. Communication involves a transfer of meaning and understanding, staff need to have a solid understanding of the company’s mission statement and the individual goals of each department. If they can understand and adjust to work with one another’s goals, it will create greater, more positive diversity in the ideas