1.0 Introduction
Australian Business Leaders have identified skills that are most important in a business landscape; these include Continuous Professional Development and Communication Skills. In this portfolio I will reflect upon my skill development and learning’s in BSB124 – Working In Business. Through this reflection I will discuss my skills built through the learning of Emotional Intelligence throughout the unit. I will be discussing Goleman’s Emotional Intelligence theory that we have learnt as well as other practical ways of testing Emotional Intelligence. I will also discuss an area of possible improvement of my Emotional Intelligence linking to my future career prospects through my own personal results in the Schuttes Emotional
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2.1 Emotional Intelligence: Schuttes Test
Peter Salovey and John D. Mayerin invented the concept of Emotional Intelligence in 1990 and they defined it as form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action". (Golis, 2010) A high Emotional Intelligence, as stated by Jesse Jones, contributes to effective leadership by focusing on five essential elements of leader effectiveness: development of collective goals and objectives; instilling in others an appreciation of the importance of work activities; generating and maintaining enthusiasm, confidence, and optimism (Jones, 1998). A common Emotional Intelligence Test is the Schuttes Emotional Intelligence Scale (SEIS)which was created and developed by a Teacher at the University of New England, Nicola Schutte. The SEIS consists of 33 items responded to on a 5-point scale. The main fault of the test is that it fails to address all areas of Emotional Intelligence. Even though this fault it is still a highly used method of determining a persons Emotional Intelligence.
As suggested in Salovey and Mayer’s theory of emotional intelligence (1990), the instrument has three categories: the appraisal and expression of emotion assessed by 13 items; the regulation of emotion assessed by 10 items; and the utilisation of emotion assessed by 10 items.
The theory of emotional intelligence was first introduced in 1990 by John Mayer and Peter Salovey. They developed various ways to measure emotional intelligence abilities, if it improved with age, and if emotional intelligence abilities formed a unified intelligence (Mayer, 2009). Mayer and Salovey found that if all criteria were met, than it was said to be a true intelligence. As described by Mayer (2009), emotional intelligence can be defined as one’s capability to reason about emotions and emotional information, and of emotions to enhance thought. Those with high emotional intelligence can accurately perceive emotions in other’s faces. They also know how to use specific emotional times within
The book, Emotional Intelligence 2.0, provides an alternative approach to how a person achieves success. This book does not focus on the conventional determinant of success, such as formal education and training, experience, and intelligence level (IQ). Although all these components contribute greatly to ones achievement of success, these factors are not the only factors to be considered in whether a person will be successful or not. This book focuses on the concept that it refers to as emotional intelligence (EQ), which is one’s ability to recognize and effectively understand his/her emotions in a productive and rational manner.
Emotional Intelligence (EI) or the ability to understand my own emotions and others emotions was an ability I had underestimated before taking this course. However, after learning about emotional intelligence’s relevance to the business environment, and how it effects every interaction and decision I make, I have suddenly become very aware of my own emotional intelligence. Based on the results from the assessment of EI, I scored a 42 out of 50. This means that I have a high EI and an aptitude for reading and understanding my own emotions and the emotions of others. Further interpretation of my results found that I scored 5’s or the highest EI on my awareness of my own feelings and my ability to pick up on subtle social cues. I will try to
Emotional intelligence involves the ability to perceive accurately, appraise, and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to
This paper will examine the author’s current strengths and weaknesses associated within the emotional intelligence skills which are: self-awareness, self-management, social awareness, and relationship management, and a number of associated competencies such as self-control, adaptability, and self-confidence by analyzing the author’s Emotional Intelligence Appraisal. The paper will provide the audience with an action plan for each emotional intelligence skill which needs improvement and will consist of a number of strategies that will improve the author’s overall emotional intelligence skills.
"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self awareness, self regulation, motivation, Empathy, social skill. People with high self-awareness are also able
Emotional intelligence was described formally by (Salovey & Mayer). They defined it as ‘the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions’. They also provided an initial empirical demonstration of how an aspect of emotional
“Emotional intelligence is the ability to understand and manage our emotions and those around us, therefore, this quality gives individuals a variety of skills, such as the ability to manage relationships, navigate social networks, influence and inspire others. Every individual possesses different level, but in order for individuals to become effective leaders, they will need a high level of emotional intelligence. In today’s workplace, it has become a highly important
The analysis of scientific literature indicates that the notion of emotional intelligence has begun to attract the attention of researchers in the 90-s of the twentieth century thanks to the works of the American psychologists John D. Mayer and P. Salovey, who first used the term "emotional intelligence" and started research activities to study the phenomenon. Emotional intelligence, according to these scientists, was first defined as “the subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions” (Salovey & Mayer, 1990, p. 190).
There is a growing interest in the concept of emotional intelligence, and with that growth is a gap between what we know and what we need to know. In the article, Emotional Intelligence: Issues and Common Misunderstandings, Robert J. Emmerling and Daniel Goleman inquire as to what emotional intelligence is, how it differs from other established constructs within psychology, whether or not it can be developed, whether or not it can be a better predictor of work performance than traditional measures of intelligence, whether or not it should be measured at all, and how it relates to ethics.
The idea of Emotional Intelligence dates back to the early 20th century, but the phrase first emerged in 1985 in a thesis written by Wayne Payne. Emotional intelligence influences various façades of daily life, both personal and professional. Researchers consider the fundamentals of emotional intelligence in the workplace essential in becoming a valued and prolific employee. EQ can help navigate the social complexities of the workplace. To recognize the dynamics of emotional intelligence and
Leaders today are presented with an ever-increasing reliance on unifying a team or organization to achieve goals and objectives. With this demand for higher-level leaders, the ability through which a leader is able to appeal to specific traits and qualities is never more important. Emotional Intelligence (EI) is one area of focus that a leader in the marketplace today must be able to appeal to and demonstrate as a core competency.
Many problems faced by managers in today’s workplace involve situations regarding emotional intelligence. More specifically, the emotional intelligence faced between the employee and employer relationship. Emotional intelligence can be best defined as the ability to control and express one 's emotions in a professional manner. In other words, emotional intelligence is the ability to communicate one 's emotions in a manner that is both professional and productive. From this definition we can begin to make connections as to how emotional intelligence could cause problems in the work force. These problems arise from individuals of low emotional intelligence for they have not yet acquired the ability of self-awareness towards their emotions. There are several different ways on how to apply self-awareness towards one’s emotions within the work force. Mastering these high emotional intelligence strategies will allow for a more productive work environment and a better relationship between the employee and the employer. In addition, employees must be emotionally intelligent to communicate effectively amongst coworkers, other organizational departments, and the organization hierarchy. Emotional intelligence can be either a gift or a burden; however, obtaining a high emotional intelligence is critical in the workforce and is necessary to maintain a productive work environment. In addition, workers with high emotional intelligence obtain a higher job satisfaction according to research.
Although intelligence has been studied for over a century, the study of emotional intelligence is relatively new in comparison. One commonly used definition of EI is ‘the ability to understand your own emotions and those of people around you’ (Maltby et al., 2010, p. 392). There are four main models are: The Salovey Mayer, and Caruso model (Mayer & Salovey,
In this write-up, attempt is made to provide conceptual clarifications on the subject matter, “Emotional intelligence”, an overview of the theories of emotional intelligence, including a brief discussion about how important the role of emotional intelligence can be in leadership, performance (both educational and work place settings) and in wellbeing.