QUALITY CIRCLES IN MANAGEMENT
INTRODUCTION: Ensuring quality is a big challenge among companies especially the start-ups.
One way to achieve quality standards is to motivate employees to focus more on quality as it improves profit ,improves quality and saves time, Thus companies came up with the concept that Participative methods in the workplace are one way to improve both the work environment for employees and productivity and quality for the company .This has lead to the evolution of the concept quality circles. .Introduction of quality circles helped the companies to solve many of the problems and improved quality and profit. Many companies are trying to introduce quality circles within their companies. Quality Circle is
…show more content…
The employees should be provided with enough support from the management to form a group of people to form a quality circle who often meets and discuss with the problems in the organisation and the solution to it. There should also be some leaders from different circles who form a higher level of quality circle which can be formed into a council foe expertise problem solving within the employees of the ground level....
WORKING PROCEDURE: The working procedure of quality circle in any of the organisation is as following Voluntary groups of employees ranging from 3-12 people make a quality circle. There will be different quality circles and each circle will be dealing with a specific kind of problem. The members of one circle work on similar tasks or share an area of responsibility by concentrating on certain specific issues and solving them .Employees of certain department would form their own circle where they try to find solution for the problems affecting their departments .The members of the Quality Circle set the rules and
Concerning the quality of education offered and the employee’s needs to be an active participant in the quality improvement process, and thus they should feel that they are responsible for the quality provided. This implies that the employees should be encouraged to make suggestions that are geared towards improving the quality offered through airing their opinions without fearing the unknown circumstances that may arise such as reprisal. Moreover, there is the need for a systematic procedure that will help to will not only help to involve the workers but also will be keen towards soliciting their input. This is because the endeavor to improve the product quality is far much better compared to the cost of poor quality which exceeds the cost of attaining the best quality.
Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all
My aim is to pursue a job in the quality improvement department. I realize that when I am in this position, I should ensure the institution is in compliance with the recommended quality standards of the accrediting bodies. This is a team effort that needs the participation of all the employees. Hence, I would encourage the teamwork of the staff to achieve this goal. I would provide the clear idea about the goals and the timeframe to meet it. The team activity would let the staff in the team assume the responsibility to achieve the goals with a unified spirit (Axner, 2015). A good team needs the appropriate team members. They should have a diverse background, expertise and experience so that the input of one person can supplement that of the
We would include all employees’ even managers to cooperate better and work as a team. We would also recommend that the staff be properly trained in certain departments. For instance I would recommend the staff have an organization training therefore customers don’t go unnoticed for a long period of time and important documents immediately considered.
The purpose of this paper is to describe a selected organization or workgroup that has
Dividing the workers into groups and giving them tasks to perform. The workers should perform the tasks as if they are conducting the real activities of the company
Organizations has become more popular in the workplace rather than the other alternatives. Even though it may related with a crisis, the most powerful companies has to face the need for change. Being able to move different directions and to enhance the functioning of a group can be one of the
Many organizations today believe that the use of work teams will allow them to produce better products and provide better services, faster, and at lower costs. Using a work team approach can reinvigorate productivity and service provider motivation, and better position an organization to deal with a rapidly changing environment. However establishing effective work teams is not something that comes easy. Though, the benefits of effective work teams within an organization are very substantial, it takes alot of hard work and dedication on the part of management and team members to develop, implement and maintain effective work teams.
Quality Circles as mentioned above was the key to success for better involvement of employees with management & better setting of goals related to qualified products.
The inability to establish an effective management structure would be the case in this situation since there is no organization within the company such as; no clear lines of authority. To avoid this problem the owners should define the channels of communication among the employees, specify each employee's level of authority and
Many organizations have difficulty forming effective working teams and that is because labor and management lack shared values. Another reason is because of the structure and function of problem solving teams was not established according to behavior science concepts and techniques. Additionally, it is important to consider that it is not always necessary for supervisors
2. Set up a quality team that includes union and management members of the company
There are four areas within the Quality Management Cycle necessary to achieve desired results. Quality assurance (QA) encompasses operational and strategic planning including self-evaluation and pre-assessment. This process ensures that standards and regulation are met through the development of methods that will help to ensure compliance. This process will require the establishment and communication of standards and identifying the necessary metrics which will allow the monitoring of performance as well as standards compliance. Quality improvement (QI), is the part of the process that helps to identify areas in which opportunities for improvement can be made. Gaps are then prioritized and analyzed in order to develop a course of action that can address said shortfall. Monitoring/quality
The fourth element - quality circles. This is one of the fundamental elements of kaizen. It’s necessary to organize the work of quality circles. The composition of these circles should include workers at different levels. In the circles of quality employees have the opportunity to share ideas, skills, technology and other important collaborative resources. Exchange of information and cooperation within the framework of quality circles allow employees to assess the effectiveness of their work on the basis of a comparison with the work of others, and thus try to improve their performance.
Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).