Quality Management for Shell Global Corporate Card

Quality Management is viewed as a vital factor for the long-term achievement of an organization. Quality Management implementation has been an imperative viewpoint for enhancing organizational performance. The connections between quality management and execution have been explored by various researchers. While analyzing the relationship between quality management and execution, researchers have utilized distinctive execution sorts, for example, budgetary, creative, operational and quality execution. Research on quality administration has analyzed the connections between the Total quality administration and organization's performance. Quality management concentrates on continuous change of processes inside the organization to give excellent

To begin with, quality management is defined as, “the act of overseeing all activities and tasks needed to maintain a desired level

Project Quality Management| -Cost Benefit Analysis -Cost of Quality -Control Charts -Benchmarking -Design of Experiments -Statistical Sampling -Flowcharting -Proprietary quality manage- ment methodologies -Additional quality planning tools (Brainstorming, Affinity Diagrams, Nominal Group Technique)| -Cost benefit: Looking at how much your quality activities will cost. -Benchmarking: means using the results of quality planning on other projects to set goals for your own. -Design of experiments: is the list of all the kinds of tests you are going to run on your product. -Total Quality Management (TQM): Everyone in the company is responsible for quality and is able to make a difference -Continuous Improvement (Kaizen): constant process improvement in the form of small changes -Just-In-Time(JIT) -ISO 9000: Companies document what they do and they do what they document

Quality begins with the person providing the service or who makes a quality product which enhances the “perceived value” for the consumer; who gains from the exchange. The employee makes the product, the consumer buys the product, ensuring a relationship with the company who provides the livelihood for the employee. It is a perfect circle.

The article highlighted several areas on how quality management affects the performance of an organization. Studies done have come back with mixed results. Some studies have proven that implementing quality implementation can have many benefits to an organization. However some studies have shown that organizations that have implemented total quality managements do not necessarily outperform organizations that do not or have not implemented total quality management programs. Of the results that have been published for organizations that had issues with quality management implementation several

As a consultant of Extrude-Ride, I have noticed our company’s profitability is progressively more going downward. After having carried-out an analysis, I have noticed the key problem resides on the low-value perceived by our patrons as well as the difficulties the company has known in developing strong and long term relationships with external stakeholders suchlike suppliers and distributors. In other words, I believe that the problem resides in the lack of quality management. In this pursuit, how will I counsel the group to come within reach of a true definition of quality?

There are various phases in a quality process improvement. At Northrop Grumman, processes are improved using the Six Sigma process. The Six Sigma process includes five phases. The first stage is to define. This stage requires the team to create a SIPOC, describing suppliers, inputs, process, outputs and customers. Next, identify the customer and data that helps the team understand the customer's critical needs. The team will put together a team charter that includes the business case, which is the business reason for the proposed project, a problem statement specifically answering the what, where, when and to what extent of the project. The next part of the charter is a goal statement that meets the SMART criteria, and confirming that no one else has collected that data (Rath, 2003). Roles and responsibilities are assigned to each team member and documented. The project scope defines the starting point, insurance against scope creep and what constraints might affect the team. Milestones schedule a time limit for reaching each level of the process from start to end by using a Gantt chart of some similar chart. Finally a communication plan is developed for content during team

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

Part 1: Review Questions1. Explain the processes and outputs involved in quality management for each phase of a project lifecycle. What is the role of the stakeholders in quality management? Who is ultimately responsible for ensuring the quality of the project?According to Schwalbe (2014), project quality management involves three main processes with their outputs (pg. 315):1. Planning quality management – identify the quality standards and requirements and how to meet them. Outputs: quality management plan, documentation for making updates and process improvements and quality metrics.2. Performing quality assurance – periodically evaluating overall project performance to ensure it still satisfies the quality standards.

Quality management means delivering a project in a timely fashion and delivering it accurately. Projects take time to complete and time and effort are important to a project. Projects need to be completed accurately as a business only gets one first impression. Quality management rates a ten. My department sends out all types of correspondence and to prospects and students. Many test runs are completed to make sure the information is displayed correctly and is accurate. Once the information has met all conditions, an actual correspondence is sent.

Quality is the features and characteristics of products (goods) and services that bears its ability to satisfy stated or implied needs. Quality expectation can go a long way within a business as the consumers influences on a business it what drives the business, certain quality standard is to be uphold.

Within every company there is a customer, regardless of what your line of business is it is being done for the consumer albeit an external consumer or the internal consumer. The customer’s needs and expectations should be the driving force behind the decisions we make and the problems we solve…the customer, not our own personal or monetary gain. As quality improves we have to make sure that we are improving what matters to our customers not want we want to improve upon for own sake.

Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).

As noted in the Kerzner textbook, many people have been responsible for the quality movement with the leading contributors W. Edwards Deming, Joseph M. Juran, and Philip B. Crosby. Compare and Contrast the three primary quality gurus and select one of these leaders and describe why you feel his work has definitely contributed to project quality management. Build on the items presented in the textbook in terms of their contributions and the comparison of the expert 's work. Discuss the highlights of the quality Guru 's contribution. Note what you believe are the advantages and disadvantages of this individual 's contributions. In your paper, describe why you selected this particular expert over the other two since all three have been so

Quality is never an accident it is always the results of high intention, sincere efforts, intelligent directions and skillful execution, it represents the wise choice of many alternatives.