Salesforce.com Organizational Analysis Introduction Salesforce.com (NYSE:CRM) is the global leader of cloud-based Customer Relationship Management (CRM) applications and platforms, and operates in over 70 nations. Salesforce ended its latest fiscal quarter on April 30, 2013, attaining $892M in revenues and earning -$67.7M in Net Income (Salesforce Investor Relations, 2013). The company is also highly recognized for successfully integrating a wide variety of social media application feeds into their enterprise-class CRM systems, creating an entirely new category of customer relationship platforms called Social CRM or SCRM (Salesforce Investor Relations, 2013). All Salesforce.com applications and platforms are delivered over the Internet using cloud computing technology at the foundational level with applications often configured using Software-as-a-Service (SaaS). This has provided Salesforce.com with several significant competitive advantages against on-premise enterprise software vendors including a completely different pricing model where customers only pay for the segment of the applications they use. Salesfroce.com customers often pay for their application sue out of the operating expense (OPEX) budgets, which individual line-of-business managers often have direct control over. This flexibility in spending options, along with speed of implementation, has earned Salesforce.com global market share leadership as shown in Figure 1. Figure 1: Worldwide CRM Software
Salesforce.com was formed fifteen years ago with the vision of revolutionizing the entire concept of CRM in the cloud computing system. It leads to the development of a new philanthropic model for all the others to follow, and it was only achieved by the wholehearted dedication and sincerity of its employee force, which have over the years formed a pillar of strength for the company. The stakeholders and the customers have all shown their immense support in the system, and it is because of their faith in the system, today it is known as the leading enterprise in the cloud-computing ecosystem. Industries and companies can now get connected to their consumers in a whole new way by the use of the latest innovations in mobile technology, cloud
SaaS is generally acknowledged to have been acquainted with the business world by the Salesforce. Customer Relationship Management (CRM) item. As one of the soonest contestants it is not amazing that CRM is the most famous SaaS application range, however, email, budgetary administration, client administration and cost administration have likewise gotten great up
As Canada’s oldest bank that officially opened for business on November 3, 1817, BMO has been helping its customers and communities for over 190 years, offering them a broad range of personal, commercial, corporate and institutional financial services across Canada and in the United States. It has approximately 16,200 employees and over 960 branches across Canada. As one of the Big Five banks in Canada, it has been passionate to build team strategies and to try new challenges.
Because of their background, knowledge of the billing systems and understanding of the market needs, they were well aware of the “Software As A Services (SaaS)”, its future as well as the opportunities and the obstacles. They had also envisaged the market need for an efficient billing system. Their vision was to provide an e-commerce platform that powers the service industry at a low cost
Hospital AB and Health Center is a community based acute care general hospital. The hospital is proactive in seeking methods to identify and provide all sources of community benefit and charity care. The mission of the hospital as stated in administrative service manual policy 726 (2005) is “With caring and compassion, we will improve the health and quality of life of the people we service.” The purpose of existence of the hospital is the commitment to patients and community to first understand their needs, second to provide services that meet these needs; and third, the recognition that service and clinical excellence are only achieved if they are delivered with caring and compassion.
Salesforce.com (NYSE:CRM) is the world leader in Customer Relationship Management (CRM) software specifically designed for small and medium businesses, enterprises and government organizations. Salesforce.com was the first enterprise software company to break the $1B barrier of CRM sales on the cloud computing platform (Salesforce Investor Relations). It is also the first company to successfully orchestrate complex product and services strategies entirely on the Internet. This company's ability to orchestrate connectivity, cloud integration, enterprise storage and enterprise-wide applications is revolutionizing the economics of cloud computing today (Hedgebeth, 49). The strategic direction of the company is to expand quickly off of its sales base of applications, into customer service and support (Salesforce Investor Relations). As research studies from Gartner have shown, the majority of software sales in CRM today are in Customer Service and Support (34%) followed by Sales (26%) and Marketing (20%) (Salesforce Investor Relations). Salesforce.com reported $3B in revenue for their latest fiscal year and a $270M loss. Salesforce.com's success in enterprise CRM against entrenched competitors including Oracle and SAP is noteworthy, as both of these competitors rely on an on-premises application delivery model. The on-premises model is significantly more time-consuming to implement and often requires companies to
I had the opportunity to shadow the nurse educator at Memorial Hermann NE (North East). Yvy Llambles, BSN, RN is the Primary Nurse Educator for Memorial Herman North East, Emergency Department (ED). Yvy, as she likes to be called, has the educational responsibilities of overseeing orientation for all departments in the Memorial Hermann North East location. In addition to her overall role as an Educator, Yvy is the Nurse Educator for all Registered Nurses, along with techs within the Emergency Department. The time I spent with Yvy, I had the opportunity to observe Yvy, in her role as nurse educator and was able to see how effective she is as a nurse leader with in the department.
After reading the article Social Organizations by Robert Prodanciuc, it has become clear that within the term organization in regards to the workplace, there are many different facets to what an organization actually is, and what influences its overall development and consistency. When examining the various styles, one that is mentioned by the author when citing Ioan Mihăilescu stands out as the type of organization I see myself involved in when thinking of the future: bureaucracy. The author defines a bureaucracy as a "type of social organization where power is exercised by an administrative department that is more or less rational. The elements of the ideal type of bureaucracy are: the prescriptions system, the rationality of goals pursuing,
We are strong believers, that SaaS is a disruptive force in the enterprise landscape and that Salesforce in the company that has done the most to evangelize about the merits of SaaS and more recently the social enterprise. Its growth rates (most recently 32% in FY14) demonstrate its continues drive to capture market share but more importantly “mind share”. However, this comes at cost. Our measure of the business illustrates that profitability has fallen dramatically at the expense of revenue growth. Accounting policies such as deferred commissions and capitalized R&D and the considerable use of stock options has helped to inflate the income statement and keep non-GAAP results at acceptable levels. Recent M&A activity in the sector suggests
television network operator in the United States) has also begun to use social platforms like
Salesforce.com (NYSE:CRM) has successfully redefined the economics of enterprise software market and generated $3B in revenue and a $256M loss followed by a record quarter of $892M in their latest fiscal period (Salesforce.com Investor Relations, 2013). Salesforce.com is the global leader in enterprise CRM software sales, and has successfully redefined the economics of the market to see operating expense (OPEX) spending as the means to pay for software that would otherwise have to be paid through capital expenses (CAPEX) and lengthy financing cycles. The following is a SWOT analysis of Salesforce.com.
Reordering the economics of software, cloud computing is alleviating many of the capital expenses (CAPEX), inflexibility of previous-generation software platforms, and inability of on-premise applications to be customized on an ongoing basis to evolving customer needs. These are the three top factors of many that are driving the adoption of cloud computing technologies in enterprises today. Implicit in the entire series of critical success factors that are forcing the migration of on-premise to cloud computing platforms is the greater agility and speed the latter platform offers. Line-of-business executives today are increasingly defining the priorities of IT departments, often also defining budgeting cycles as well. Their primary concern is ability able to quickly get up and running on a new enterprise application, integrating its workflows into existing legacy and 3rd party systems, databases and applications, while also getting the performance gains of the new software (Bentley, 2008). Due to these factors cloud computing is evolving rapidly, changing the economics of enterprise software especially. Large-scale systems are most often purchased using Capital Expense (CAPEX) budgeting processes that often take several months ot over a year to complete. Often CAPEX-based spending on enterprise software also requires the board of directors for a company to authorize spending large amounts on new
Salesforce.com was formed fifteen years ago with the vision of revolutionizing the entire concept of CRM, in the cloud computing system. It lead to the development of a new philanthropic model for all others to follow, and it was only achieved by the wholehearted dedication and sincerity of its employee force as such, who have over the years formed a pillar of strength for the company. The stakeholders and the customers have all shown their immense support in the system, and it is because of their faith in the system, that today it is known as the leading enterprise in the cloud-computing ecosystem. Industries and consumers all across can now get connected to their consumers in a whole new way by the use of the
Environmental complexity is the "magnitude of the problems and opportunities in the organization's environment as evidenced by the degree of richness, interdependence, and uncertainty". The environmental richness is high when the economy is growing. Currently the economy is slowly recovering from one of the largest recessions, and the brokerage firms are slowly recovering as well. The market has been doing well and the brokerage firms are doing better as well. While the economy was suffering, the brokerage firms also got hit with different law suites for their analysts' decisions and for their inability to control the mutual fund breakpoints. It was a double hit, with the market steadily
Some of the benefits associated with a cloud-based ERP are the following areas: Customer relationship management, Human Resources, project management, finance and accounting, sales and marketing, business intelligence, workforce management, and reporting. Another important aspect revolving around this type of solution is that the cloud-based ERP will be tasked with the creation, implementation, and maintenance of the company’s website and customer portal. The website will be the primary customer relationship management portal, wherein customers are able to research the company, obtain support, view merchandise, and make purchases. Since customer relationship management module is sales-focused, the sales and marketing team will be able to utilize the