Shc 51: Use and Develop Systems That Promote Communication Essay

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

A. There are many potential barriers to communication such as language barriers, it can be hard to communicate with someone who does not understand your language or vice versa. Also cultural differences may be a problem as different communication aids such as touching, eye contact, or tone, which may be acceptable in one culture may not be

3.1 – Explain how individuals from a different backgrounds may use communication methods in a different way

I carry out the supervisions to my team leaders as well as support workers to promote and support an effective communication within their role. I ensure they undertake the relevant training to help them communicate better to lead our company to a success.

Good communication and team work is essential in all aspects of my job, and requires some basic rules, such as: Objectives within the roles and responsibility, and objectives of the job, being able to make decisions, sharing information and knowing when it is necessary and when it should be kept confidential. Also, being able to resolve conflicts is a big part or working partnerships, as not everyone is going to get along with each other and sometimes people need to just be able to listen and come up with a compromise. It is all about delivering good quality social care to the clients, whilst maintaining strong working relationships. With

Different social, professional and cultural contexts may affect relationships and the way people communicate due to of a lack of understanding or knowledge of one another’s background and culture. This could be through their race, religion, ethnicity or where they come from. Each one of these can have similar or very different ways to communicate. For example

Review the range of groups and individuals whose communication needs must be addressed in own job role.

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an

It is my responsibility to make sure that my communication skills meet the need of the service users I support. I should not expect the service users to adjust their communication to fit in with me.

4.8 Barriers to effective communication, different nationalities, religions, cultures and beliefs. Also different age groups, Disability, learning difficulties or memory loss. My client suffers from depression and mood swings which can cause a barrier.

There are a number of barriers to effective communication in health and social care. One of these is the environment. If the environment gets in the way of effective communication, then the receiver may not understand the message that is being given to them.

Within my role there are many individuals to communication with. Staff range from therapists, recovery workers, finance department. Managers, Admin staff, Education and employment staff, HR

* There may be a barrier to normal methods of communication like a longer distance or a noisy environment.

To overcome reduce and overcome this barrier the staff working in the health and social care setting or organisation ensure that they provide places where their can communicate with service users without being disrupted by noise. It could also be overcome by making different changes to the environment, for example sound proofing rooms so that conversations can be kept private, fitting electronic devices, such as induction loop systems to help those with hearing difficulties, minimising background noise and making sure they can be seen clearly by the person they are communicating with.