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Sony Pledge Of Quality Essay

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1.1 Approach toward Quality Assurance

1.1.1 Basic Policy
Sony has given top priority to providing customer-oriented, high-quality products and services as an operating foundation. This philosophy is set forth in the Founding Prospectus drafted in 1946 by Sony's co-founder, Masaru Ibuka.
To reflect changes in its operating environment, in April 2012 Sony revamped the Sony Pledge of Quality, which lays out its basic policy on product and customer service quality in the Electronics business. This move was aimed at reinforcing awareness of Sony's commitment to ensuring that the quality of its products and customer services exceeds the expectations of its customers around the world.
The Sony Group is not content simply to improve product and …show more content…

・ Technology can be made intrinsically resistant to changes or deterioration in operating and environmental conditions. This means that results confirmed in the development stage can be reproduced at the production site or in the market, which greatly reduces the costs for dealing with complaints.
1.2 Quality Assurance System for Semiconductor Products

To ensure quality and reliability and to supply products that meet customer needs in a timely manner, all Sony Semiconductor Business Group departments carry out activities based on a consistent quality assurance system, from the product planning conception stage through development, design, manufacture of prototypes, evaluation, mass production, shipping, and after-sale service

Sony quality assurance system diagram

1.2.1 Quality Assurance in the Development Design …show more content…

In addition, this quality and reliability information is compiled into quality concepts, which are a part of the design specifications, and used as input for design.
(3) Design
Design is an extremely important process for ensuring high reliability in semiconductor devices. Design is performed as follows based on the design requirements (quality concept, design specifications, related laws and regulations, cases of past trouble), with sufficient design leeway to tolerate variance in the manufacturing process.
・Understanding the latest requirements
The latest requirements are understood, and any necessary changes from the plan formulation stage are clarified, visualized (compiled into documents) as the latest requirements, and shared with related parties. In addition, past review analysis results are also understood as requirements.
・Plan

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