1.1 Approach toward Quality Assurance
1.1.1 Basic Policy
Sony has given top priority to providing customer-oriented, high-quality products and services as an operating foundation. This philosophy is set forth in the Founding Prospectus drafted in 1946 by Sony's co-founder, Masaru Ibuka.
To reflect changes in its operating environment, in April 2012 Sony revamped the Sony Pledge of Quality, which lays out its basic policy on product and customer service quality in the Electronics business. This move was aimed at reinforcing awareness of Sony's commitment to ensuring that the quality of its products and customer services exceeds the expectations of its customers around the world.
The Sony Group is not content simply to improve product and
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・ Technology can be made intrinsically resistant to changes or deterioration in operating and environmental conditions. This means that results confirmed in the development stage can be reproduced at the production site or in the market, which greatly reduces the costs for dealing with complaints.
1.2 Quality Assurance System for Semiconductor Products
To ensure quality and reliability and to supply products that meet customer needs in a timely manner, all Sony Semiconductor Business Group departments carry out activities based on a consistent quality assurance system, from the product planning conception stage through development, design, manufacture of prototypes, evaluation, mass production, shipping, and after-sale service
Sony quality assurance system diagram
1.2.1 Quality Assurance in the Development Design
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In addition, this quality and reliability information is compiled into quality concepts, which are a part of the design specifications, and used as input for design.
(3) Design
Design is an extremely important process for ensuring high reliability in semiconductor devices. Design is performed as follows based on the design requirements (quality concept, design specifications, related laws and regulations, cases of past trouble), with sufficient design leeway to tolerate variance in the manufacturing process.
・Understanding the latest requirements
The latest requirements are understood, and any necessary changes from the plan formulation stage are clarified, visualized (compiled into documents) as the latest requirements, and shared with related parties. In addition, past review analysis results are also understood as requirements.
・Plan
Japan is the home to of the top companies in the world. One of the companies, which has helped Japan’s economy to be one of the top, is Sony. Modern day Sony is a high profit high output company, which is manly due to its marketing strategies and decision to its customers.
Sony Corporation is a Japanese owned company, created in 1946 based in Tokyo, Japan. The company competes in the technology market with diversity. This includes video games, computers and computer hardware, television, media players, etc. With that being said, Sony has had their ups and downs over the past few years, just like everyone else in this industry. Things such as the U.S. economy can really affect the future of this company. Now that the economy is on the downfall, things such as entertainment are not as important as paying for food, gas, and other bills. It is important to realize these things as you analyze the company due to the fact that the company
Sony can also differentiate themselves in the market by employing a consumer-focused positioning strategy. A consumer-focused positioning strategy revolves around consumers. This strategy can be tailor made to the audience by using social media, apps, and other online platforms to engage, access, and directly communicate with consumers (Positioning(marketing), n.d.). Being consumer focused is in line with Sony’s new planning
These are the day to day quality standards of the organisation where detailed analysis of quality is measured.
Quality Policy - The quality policy is the company's policy defining its stance towards quality and customer satisfaction. As such, the ISO 9001 quality policy is the overall guiding principle.
Sony is one of the leading if not leading technology Corporation within the technical business world today. This organization headquarters can be found in Tokyo, Japan. Sony business is focus on electronics, entertainment, and gaming systems, and it also has a financial service sector. The Sony organization mainly focus on electronics such as video games, and TV networking. With these elements it makes Sony a premier organization that
Customers expect safe and strong products, sold to an affordable and suitable selling price, otherwise they will refuse to buy it. The aim of big companies is to fulfil and exceed customers’ expectations and offer them quality products.
Throughout this rationale, the key elements and processes of meeting planning requirements will be discussed with specific reference to a series of three progressive examples (see appendix). The
“To become a leading global provider of networked consumer electronics, entertainment and services.” That’s the mission of Sony, producer of the Sony Playstation. Sony, information and
These requirements are translated into design. A code is produced as according to the design that is created which is according to the requirement. This is called the development phase of the lifecycle. After coding and development the testing verifies the deliverable of the implementation phase against requirements [3].
Sony has many products and started to branch out. Sony has mostly started to manufacture appliances and electronics. Even thou many new different products may arise, Sony can manage and maintain their quality.
This is the phase where the requirements are noted, feedback regarding requirements are obtained from users
Sony Company is a Japanese multinational corporation. Masaru Ibuka and Akio Morita are the founders of the company, in late 1945. The corporation is headquartered in Tokyo, Japan. It is among the leading electronic products manufacturers for consumer products. The company manufactures varied consumer electronics, equipment for video communications, innovative cameras and information technology equipment. It is one of the leading digital entertainment brands globally. It offers customers a range of exciting multimedia content. In the next one and
Sony promotes continuous, decisive efforts to enhance their product quality and quality management system. At Sony's Quality Management System Framework, Sony recently reconfigured its quality management system by reviewing quality management mechanisms across all processes, from development, planning, design and manufacturing through to sales and service. This has included redefining the roles, responsibilities and authority of those responsible for product and service quality and establishing guidelines.
Sony has a strong reputation on the domain of digital and audio technology. However, Sony was a marginal player in the handset industry with 2% of market share. Previous attempts to enter the US and European markets both failed due to poor knowledge on mobile technology. Sony was too slow to move away from its traditional businesses such as music stereos, televisions, VCR and DVD, hence a partner who could provide expertise knowledge was needed.