BTEC National Level 3 Travel and Tourism 2010
13
Unit 13: Tour Operations
Unit 13 Tour Operations
Unit 13 Overview
10 Credits
Tour operators play a very important role in travel and tourism, by arranging the package holidays that are such an important feature of life in the 21st century. Tour operators are at the forefront of today’s travel and tourism sector, seeking out new destinations and holiday experiences to satisfy the ever-changing needs and expectations of travellers. They work in partnership with airlines, hoteliers, car hire companies and a variety of other travel service suppliers to package their holiday products. Tour operators sell holidays through travel agents and direct to the public,
with
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– see textbook pages 38-44
Tour operators work in partnership with many travel and tourism companies and organisations when developing and selling their holidays. Complete the following chart with details of the main ways in which tour operators work with travel agents, accommodation providers, ancillary service providers, surface transport operators, tourist attractions, airlines and regulatory bodies.
Travel and tourism industry
Travel agents
Links with tour operators
Hotels and other accommodation providers Ancillary service providers
Surface transport operators (e.g. coach companies, taxi firms)
Tourist attractions
Airlines
Regulatory bodies
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BTEC National Level 3 Travel and Tourism 2010
Unit 13: Tour Operations
Activity CD13.3 – The Legal Framework of Tour
Operations
Need help with this? – see textbook pages 44-47
Match up the correct description to each of the examples of tour operations legislation listed in the table below. For example, if you think that contract
Tourism has taken a toll on many Native Hawaiians and is a huge human rights issue today. Most Hawaiians dislike tourism greatly due to the selfishness and greediness tourists bring to their home country. The pastor at a small rural church on the island of Kauai, Reverend Kaleo Patterson, has witnessed and dealt with numerous Hawaiians who struggle with the issues of tourism. Numerous vacation resorts that attract tourists have taken over gravesites of Hawaiians that have passed away. Due to this problem ancient Hawaiians have to partake in reburials. Tourism causes destruction to coral reefs and rivers because of mindless pollution. Reverend Patterson has protested and given public hearings in effort to acknowledge her fury on tourism. Tourism has brought an uncontrollable worldwide business that has no sympathy or thoughtfulness for the original people of Hawaii.
* Impacts of technology e.g. on traditional operational practices for selling travel services, issuing e-tickets, offering dynamic packaging
P4) Review factors that have contributed to one declining destination (Cyprus) and one developing (Greece) in the European travel market.
Before the days of the Internet, if a family wanted to travel to a far-off, exotic locale, they would have to either find a local travel agent or call a travel agency and plan their getaway. In the 1990’s, the Internet became a staple of everyday life and began entering many homes. As the availability of the Internet increased, so did the services available to clients. With the increasing availability of the World Wide Web the travel industry found itself faced with revolutionizing changes. All of the tools that were once solely available to travel agents now became readily available to anyone with access to the Internet and a search engine. Websites quickly formed around the idea of providing consumers with quick vacation planning ideas at low costs. Getting
Henry Ou, Derrick Kwok, the President and the Vice President of Air & Sea Travel Center also serves as Tour Director of our company who would plan, organize, and conduct short-distance, long-distance travel, tours, and expeditions for individuals and groups. Mr. Ou and Mr. Kwok have experiences of planning and organizing trips, make sure everything runs according to the itinerary and make sure our valued clients safe and enjoy the trip. To be a successful Tour Director, personal skills and qualities are often more important than formal qualification. In memorable trip, our clients expect not only what they are going to visit, eat, and play, but also the excellent “people” skills of our Tour Directors who would bring them happiness, surprises, and make sure that arrangements for the group to run as smoothly and enjoyably as possible since the tourism industry is characterized by high-contact services in which co-creation of clients plays a major role (Grissemann & Stokburger-Sauer, 2012). Joylyn, Ina, and Phoebe are responsible for organizing and setting up the tour by making reservation for hotels, restaurants, cruises, gate tickets, and more. In most of the time, they would make a reservation earlier and deliver special requests to the service provider from the client in order to have availability to everyone in the group and make our client feel that they are valued because we listen and we care.
A tour operator requires a holiday representative to work throughout the summer and winter season to ensure that holiday makers have an enjoyable trip. They are the first point of contact for customers so a holiday representative needs to be prepared to answer question and resolve problems. They usually start the day meeting the excited new arrivals at the airport and overseeing transfers to their accommodation. From there their duties may include, giving an introductory talk on the facilities and the
When the word “vacation” is mentioned, everyone instantly thinks of a great time. There are no classes, no work, no chores, and most importantly, no worries. However, this isn’t always the case, especially with my family. We decided to set out on an adventure to Virginia Beach this past April. The events that took place were benign but, the trip itself was a little bit of a struggle due to the chain of unpredictable events.
According to the World Bank, the hospitality industry revenue has been the largest contribution to the world GDP, for the sixth consecutive year, outdoing a total of 10.2% (US$7.6 Trillion) in the year 2016. The hospitality industry currently employs around 292 million of people, and that means that 1 in 10 jobs around the globe is linked to the hospitality industry (Oxford Economics for World Travel & Tourism Council, 2017)
This study examines Guest Service introduced and how that can affect in selecting Hotels in the Downtown area.
Family vacations used to be the go to trip for any given time to travel, but as generations advance the destinations of holiday vacations have evolved alongside society. The mindset of the world today has caused people to reject traditional holiday vacations for new experiences. These new experiences can range anywhere from going to exotic places like Jamaica to Greece to just staying home. There is a reason for all of this change, such as the lack of financial stability, the increase in technology and social media, and different kinds of people with their diverse views.
The buyers of the services of travel agencies are consumers, that is, individuals and businesses. For this industry we are dealing with a small degree of concentration, due to the wide range of services.
The Travel and Tourism industry is still one of the largest single businesses in world commerce and its importance is widely recognized. The tourism industry is now one of the largest sectors earning foreign exchange. In the face of many benefits, many countries have started assigning due weight age to the tourism industry in their national development agenda. Tourism is an industry that operates on a massively broad scale: it embraces activities ranging from the smallest sea-side hotel; to air-lines, multi-national hotel chains and major international tour operators. Originally, non-traditional industries such as tourism emerged as a solution to strike a balance between ecology and industry
What role do software (intelligent) agents have in travel services? What future applications may be possible?
When considering the design and layout of an agency, there are two principal issues to be addressed, namely:
Travel agents are the key intermediaries in the distribution chain whose main role is selling air, rail, sea and land based services. They do this on behalf of their suppliers or principals. They also may offer additional travel-related services such as insurance and foreign exchange . Throughout the history of the travel agent is has shown an