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- 10. You were in a dilemma when you received a claim and request for adjustment from Ahlam who is one of your main customers. Ahlam was clearly at fault, but you know that if you refuse her claim, you will not only lose her but also her friends and followers on social media who will hear only one side of the story. As a result, you decide to grant Ahlam her claim and to grant her the adjustment she requested. For your reply to be effective, it must: * A.Point fingers to a third party who was responsible for this unpleasant situation. B.Imply that you will grant all of Ahlam’s claims to keep her satisfied always. C.Make an exaggerated apology so Ahlam can excuse you. D.Educate Ahlam about steps needed to avoid similar outcomes in the future. E.Make an exaggerated apology so Ahlam doesn’t give a negative review on social media.1a. What are the general principles of consumer protection? 1b. Discuss the nature of and parties in a consumer protection suit. Who can bring a suit and why? 1c. Who is held accountable under the consumer protection laws?1a. In what areas of business are there consumer protection statutes? 1b. Explain the regulation of advertising. What are the rules for product labeling? 1c. Describe the rights of consumers with respect to credit cards, payments, collection, credit reporting, extension, and credit standing. 1d.What is the Fair Credit Reporting Act?
- 2. Sahar was not satisfied with the reply she received from Diam after she submitted a claim to contest her high water bill for the month of April. As a result, she wrote back to Diam to explain why she deserves a more satisfactory response. In this scenario, Sahar wrote a: * A. persuasive request for action B. persuasive presentation of ideas C. persuasive claim and request for adjustment D. persuasive sales and marketing message E. persuasive performance review19. Omar subscribed to the sports channel to watch all football games. He purchased a device to record the game while he is not at home. He tried the device for one game when he had an important meeting to attend. When he came back home, he discovered that the device did not work well and he did not watch his favorite match. Omar is planning to write a claim or adjustment from the company, what should Omar include in the body of the message? * A.An offer to continue the relationship if they resolve the issue. B.A clear statement of the problem. C.A specific statement indicating what he wants done. D.A statement that conveys his desire to find a solution. E.A specific explanation of the details.40 - In which of the following cases, delivery of commercial books is not required according to the Commercial Law?A) Inheritance lawsuitB) Property partnership caseC) Lawsuit for company liquidationD) Bankruptcy proceedingsE) Name correction case
- 112) What is a trademark? a) A recipe. b) A word, name, symbol, or device that is used in trade with goods to include the source of the goods and to distinguish from the goods of the others c) A firm of protection provided to the authors of original works of authorship d) Something that excludes others from importing the innovation into the United States26 Which of the following is TRUE regarding the customer rights?* A. Ensure the transaction, service or products shariah approved activity B. Right to fulfilment of a valid contract C. The equity participant D. Right to fair treatmentIn a dispute involving a written, integrated contract, the parol evidence rule excludes which type of evidence? Question 1 options: Evidence that existed before the contract was finalized Evidence that did not exist until after the contract was finalized Evidence came into existence regardless of a valid contract None of the above
- 7 - Intellectual Property includes only intangible products of the human mind. TrueFalseManufacturer's agents take title to products and resell them. 1 True 2 FalseAn insurer that writes coverage sends out circulars to potential insureds stating their leading competitor is undergoing a method conduct examination by the department of insurance and that their competitor will probably lose it’s license due to the examination report. The insurer may be guilty ofA. SlanderB. Felonious assaultC. DefamationD. Improper solicitation