With 270,000 employees in 22 countries, Aramark wanted to better motivate its employees who clean airplanes for Delta and Southwest Airlines. Turnover of the low-paid, largely immigrant staff was high while morale was low. Wallets and other valuables left on planes disappeared. After 5 years of efforts to increase motivation, revenue rose from $5 million to $14 million. Describe ‘need hierarchy theory’ and what it recommends about improving motivation in organisations. Based on the above scenario, if you were the manager of Aramark, what would you do to motivate them? Explain some possible barriers to the effectiveness of your motivation ideas. What could you do to overcome them?

With 270,000 employees in 22 countries, Aramark wanted to better motivate its employees who clean airplanes for Delta and Southwest Airlines. Turnover of the low-paid, largely immigrant staff was high while morale was low. Wallets and other valuables left on planes disappeared. After 5 years of efforts to increase motivation, revenue rose from $5 million to $14 million. Describe ‘need hierarchy theory’ and what it recommends about improving motivation in organisations. Based on the above scenario, if you were the manager of Aramark, what would you do to motivate them? Explain some possible barriers to the effectiveness of your motivation ideas. What could you do to overcome them?

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter12: Motivating Employees

Section: Chapter Questions

Problem 3DQ

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A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and explain what does that theory suggest? 1b). In-light of this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
A manager held a view that work is distasteful to his/her customer care employees. They usually cut short the discussion regarding issues with customer, because they have little desire to listen to customer’s problems and help them resolve their issues. 1a). Which Motivational theory is followed by the manager mentioned above, and what does that theory suggest? 1b). In-light this of motivation theory, what three different but related ways the manager mentioned above would apply to make their subordinate productive?
Use Section to answer Questions: When motivating the personnel in London and Tokyo, is the company likely to find that the basic hierarchical needs of the workers are the same? Why or why not? How could an understanding of the two-factor theory of motivation be of value for motivating the personnel at both locations? Would hygiene factors be more important to one of these groups than to the other? Would there be any difference in the importance of motivators? Using Figure 12-7 as a point of reference, what recommendation would you make regarding how to motivate the personnel in London? In Tokyo? Are there any significant differences between the two? If so, what are they? If not, why not?
Use Attached paragraph top answrer questions When motivating the personnel in London and Tokyo, is the company likely to find that the basic hierarchical needs of the workers are the same? Why or why not? How could an understanding of the two-factor theory of motivation be of value for motivating the personnel at both locations? Would hygiene factors be more important to one of these groups than to the other? Would there be any difference in the importance of motivators? Using Figure 12-7 as a point of reference, what recommendation would you make regarding how to motivate the personnel in London? In Tokyo? Are there any significant differences between the two? If so, what are they? If not, why not?
https://www.ted.com/talks/dan_pink_the_puzzle_of_motivation?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare What motivates people in the workplace? Money? Flexibility? Recognition? There are both intrinsic and extrinsic factors that come into play in motivating a workplace. What is the difference between intrinsic and extrinsic motivators,with example, and discuss two intereresting points in the ted talk?
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