Can you identify a GAP that exists between teachers and students in the course Services Marketing? WHY do you believe that this GAP is affecting the service quality delivered? Enumerate 3 questions that can be asked to collect customer feedback from the students. Consequently, suggest action plans to SOLVE the GAP you have identified.
Q: a. Give an example of a product: identify its design and process in several steps.
A: An item is the thing offered available to be purchased. An item can be a help or a thing. It very…
Q: What is more important, a quality product or excellent customer service?
A: In mаrketing, а рrоduсt is аn оbjeсt оr system mаde аvаilаble fоr соnsumer use; it…
Q: Some suggest that customer expectation is the key to service success. Give an example from your own…
A: Some suggest that customer expectation is the key to service success. Give an example from your own…
Q: Analyze “Customer Relation Management (CRM) findings separately, also attached the snap shots of…
A: Customer Relationship Management is a separate dept in an organisation responsible for maintaining…
Q: out a product/service you or your family really explain in detail why you like the "service. Discuss…
A: Talking about the product which I and my family like is Maggie noodles. We like this product too…
Q: Describe 3 ways service design differs from product design. Describe 2 ways they are similar.
A: The differences between Service design and product design are explained briefly in the following…
Q: Draw a goods and services spectrum, and determine where to place the following products along the…
A: The goods and service spectrum which is used to describe where to place the following products are…
Q: Which is not required by the Small Business Administration for a restaurant loan?
A: A restraunt loan can be provided to a small business for their expansion.
Q: Can you prepare a diagram of the trade-off rule? Must have the following columns: Factors, Trade-off…
A: The Williamson trade-off model is defined as a theoretical statute in the economics of industrial…
Q: what are the proposed designs that are submitted to a regulatory telecom body under the government…
A: An operation affected by the process of design, and it helps in determining the components used for…
Q: Define the ‘customer value’ and use an example to explain the customer value in detail.
A: Customers are necessary for the success of any business. The organizations are targeting the…
Q: Which aspects of service design and manufacturing include client input
A: Custer Participation occurs when a client wants to participate in or interacts overtly or informally…
Q: D.B. Smith Company produces machine tools. The company conducted a cost-of-quality study and found…
A: The expenses of avoiding, identifying, and resolving product quality concerns are known as quality…
Q: Customer roles in the service delivery process can be described as 'contributors', what other…
A: The Answer is 1. Customers are responsible for the service outcome ( Customers are the…
Q: Could you please answer this statement from the perspective of 'it depends': A performance dashboard…
A: Customer intimacy is a measure of how attentive a business is to its customers' requirements. It's a…
Q: To provide education on investment knowledge and skills for people in Hong Kong, the Hang Seng…
A: Marketing plan is a detailed written document that is made up at the time of starting any new…
Q: From a customer service employee's perspective, what is the most important? Why? Now consider the…
A: Customer service is a direct one to one interaction between the customers and the representatives of…
Q: Describe in your own words the Gaps between the consumers and service providers with reference to…
A: During purchasing a product the process seems simple and normal in day-to-day life because it is a…
Q: List and elaborate on the numerous ways in which the customer relationship management software save…
A: Suppose a person has a progressive business set-up that prioritizes the long term relationship with…
Q: Prepare a list of customer requirements (voice of customer) for smart pen product development.
A: In this tech-savvy world, people require different upgradations in technology in order to serve…
Q: You are invited to give a 15 minutes talk on sustainability to College of Science's students. Please…
A: Below is the solution:-
Q: solving complex
A: solving complex problems
Q: feasibility
A: The purpose of product/ service feasibility will help us to know whether the potential customers…
Q: What is the following: service strategy, service design elements and service blueprinting. 0%…
A: Service strategy: The set of strategies an organization creates, which helps the organization to…
Q: What is quality? How do we determine quality?
A: Since you have asked multiple questions, we will solve the first question for you. If you want any…
Q: There are three steps to assessing product (ice cream) demand. Step 1: Talking Face-to-Face with…
A: Three steps to assessing the product of ice cream de mi and are:-Step1:-Facial expression Branding…
Q: Compared to manufacturing, service requirements tend to be more time dependent, location dependent,…
A: Service Requirements: Service is defined as it is a set of intangible activities…
Q: Why is a managerial decision that needs to be made on the desired value of at least one measure of…
A: In businesses, a measure of service level is the rating given to the kind of services being…
Q: Service quality begins with________. Choose the answer you think is right. Select one: a.…
A: The term Service quality can be used for highlighting the quality of the service that is being…
Q: Create a prototype of a product or service that you want to market for future business.…
A: A large number of products and services are prevailing in the market. The marketers deal in those…
Q: Core competencies describes the activities that take place in a business and relates them to an…
A: Since you have asked multiple questions, we will answer the first question for you. If you want a…
Q: Review quality management and operations performance systems, and then produce a table of the…
A: Quality management helps in increasing the quality of the product or the productivity of the product…
Q: of the logistics activities in the industry implementing the robotic and advance robotic. Support…
A: The coordinations business is the thing that is holding our cutting edge world together. It…
Q: based on the below topics, what would be the possible major causes for customers to churn? customer…
A: Customer support service: When customer service associates take too much time in resolving the…
Q: Order the following major concepts that have helped define the OSCM field on a timeline. Use 1 for…
A: Operations and supply chain management (OSCM): Combining supply chain and operations management…
Q: identify two MES solutions providers. Describe the capabilities and supply chain impact that their…
A: Manufacturing Execution System (MES): This is a computerized system used in real time as part of the…
Q: Give 5 words that describe the impact or effects of Massive Open Online Course (MOOOCs)
A: Operation management in an organization aims at providing the highest efficiency possible. It…
Q: What are the dimensions of scale in relation to the study of cost analysis? Describe each and give…
A: Cost Analysis is basically a process of analysis the cost incurred in any particular work. It is the…
Q: Element Description Mission Amazon’s mission statement is “To be Earth’s most customer-centric…
A: Company A is a renowned brand in the e-commerce industry. It is considered as world's most valuable…
Q: What is customer delivered value? Explain the different types of value expected by customers
A: A customer is a person who takes part in the economic exchange with the company. He buys the product…
Q: Discuss the effect of service quality control on the organization's success as an operations manager…
A: In customer loyalty, quality of service has an important role to play. Good facilities to satisfy…
Q: When Canada Goose makes coats, its core question is: "What are customers looking for?" Do people buy…
A: Customer always look for certain value before making the final decision of buying a product. The…
Q: Audio Cables, Inc., is currently manufacturing an adapter that has a variable cost of $ 50 per unit…
A: Taking the initial scenario at Audio Cables Inc.: Fixed Costs = $14000 Variable Cost = $50 per unit…
Q: Is this statement true or false? Can you please explain in detail. A performance dashboard of an…
A: Key performance indicators can be elaborated as the combination of quantifiable measurements…
Q: In-house supply the origins of any quality problems usually easier to trace in-house and improvement…
A: In-house supply the origins of any quality problems usually easier to trace in-house and improvement…
Can you identify a GAP that exists between teachers and students in the course
Maximum word count for your answer in paragraph form is 250 words.
Step by step
Solved in 5 steps
- I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor’s performance metrics are below. Thank you,Carlos HendersonDefine the ‘customer value’ and use an example to explain the customer value in detail.Percentage of sales obtained from new products & services is a performance indicator to measure the: 1.financial perspective 2.intrnal process 3.customer perspective 4.innovation and growth perspective
- My product is called "The Perfect Cup." It is a reusable coffee cup that helps people save money and reduce waste. Conduct a SWOT analysis for your product. Strengths: What are the positive internal factors for your product? Examples could be a new, innovative product or service; location of the company; quality processes and procedures; or any other aspect that adds value to your product or service. Weaknesses: What are the negative internal factors for your product? Examples could be undifferentiated products in relation to your competitors; location of the company; poor-quality goods or services; or a damaged reputation. Opportunities: What are the positive external factors that could influence your product? Examples could be mergers; joint ventures or strategic alliances; new market segments; international markets; or a market vacated by an ineffective competitor. Threats: What are the negative external factors that could influence your product? Examples could be new competitor in…IN __________, THE VALUE DELIVERED IS TAILORED TO THE SPECIFIC NEEDS OF INDIVIDUAL CUSTOMERS. a.Accessibility b.Newness c.Design d.CustomizationList two actual organizations belonging to any two different categories of their products/services. Describe the management hierarchy of each and compare. Explain why there are differences and/or similarities.
- Analyze “Customer Relation Management (CRM) findings separately, also attached the snap shots of selected articles in the assignment for the sake of evidence in the end of the answer.I need help creating a FINANCIALS section of my marketing plan including: FINANCIALS4.1 Break-Even Analysis4.2 Sales Forecast4.3 Expense Forecast My product: The Full Pumice Stone Shower Mat is a demonstration of inventiveness and style. Made totally out of regular pumice stones, it conveys a double reason usefulness, filling in as both an exfoliator and a massager. As you step onto the mat, the pumice stones carefully peel your feet, successfully eliminating dead skin cells and improving blood circulation. The non-slip backing guarantees wellbeing, giving a protected balance even in wet conditions. Express farewell to untidy and awkward pumice stone schedules; our shower mat flawlessly incorporates this peeling system into your everyday shower routine, offering an issue-free and empowering experience.Evaluate In-N-Out’s performance relative to customer expectations. What is the outcome of this process?
- Finally, what strategies will you adopt at different stages of your product/service life cycle and how will you build a strong customer relationship to gain a high market share?Why is service quality more difficult to define than product quality? Explain with examples.please provide explaination as to why the otherr options are incorrect. thank you