If an experienced secretary discovered that she made less money than a newly hired janitor, how do you think she would react? What inputs and outcomes might she evaluate to make this comparison?
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- If an experienced executive assitant discovered that she made the same amount of money as a newly hired janitor, how do you think she would react? What inputs and outcomes might she evaluate to make his comparison?“It is common in consulting work to encounter managers who believe that job attitudes do not matter—if someone quits, they will just hire another person to replace that person. What might you say to these types of managers?”Do you believe family-friendly benefits, flexible schedules, and child care services creates conditions under which employees without children are treated less generously than those who are eligible because they have children? If so, why? If not, why?
- Referring to case "On the cost of being nice" Do you think employers must choose between agreeable employees and top performers? Why or why not?A researcher spends several weeks at a zoo observing how the workers interact with one another in stressful situations, such as when feeding the tigers. The researcher takes great care not to influence their behavior, and she has no specific expectations. Her records best fit which scientific goal?You manage the customer service department for anonline clothing retailer. Customers tend to call or emailwith the same types of complaints and problems, dayafter day, and your employees are getting bored and listless. Some are starting to miss more days of work thanusual, and several have quit recently. A few customershave called you directly to complain about poor treatment from your staff. Use the job characteristics modelto identify several ways you could improve motivation,job satisfaction, and performance
- Would you like working for a company that follows a people-focused, Theory Y view, of its employees? Why or why not? What about Theory X? Why or why not? What types of managers/companies have you worked for in the past, Theory X or Theory Y?Based on her performance reviews at Merrill Lynch, Kathleen Bostjancic was amazing, at least for a few years. In one appraisal report, her boss said Bostjancic “continues to deliver top-caliber product,” and he wrote, “Her judgment is impeccable.” After three years, her pay more than doubled to reflect her apparent value to the company. Then something changed; Bostjancic noticed the difference around the time she took a maternity leave. Her economist boss phoned and asked her to take on a newly created position, Washington policy analyst. But when she returned to work with a plan for the position, her plan was rejected, and tension grew. A year later, Bostjancic’s boss issued a memo advising her that her work must “improve dramatically.” Seven months later, she was told that she was being laid off in a downsizing effort; the company hired a replacement two months afterward. A former Citigroup employee also recalls that good reviews before maternity leave didn’t do much to help her…Soft incentives (such as free or low-cost daycare, gyms, massages, and restaurants) are increasingly being used by certain companies to attract and retain top employees. In addition to free lunch and supper, Google workers get a range of additional advantages. What are the benefits and drawbacks for both companies and workers of various forms of employee incentives? Would you be more interested in working for that firm if you knew about these intangible advantages? What is the reason behind this? Gamification is another option (the use of points, rewards, and other game-like incentives).
- Managers hope they'll never have to deal with employee drug abuse in operating a hotel, but the fact is that it does happen. In this case, Amber, an administrative assistant started out well, but began to adopt strange and inconsistent behavior. Her work was maintained pretty well, but she began arriving late and calling in sick often, especially right around the time she got paid. She began borrowing and failing to repay money, and then started showing a short temper on the phone with customers. After being found in the ladies room sniffing white powder, she was confronted about a cocaine problem, and reacted by quitting immediately, leaving a hole in the organization for months before a replacement could be found and replaced. Experts believe the employer's actions were wrong, waiting too long to confront Amber, and focusing on accusations instead of criticizing behavior directly related to work, such as lateness and rudeness to clients. They also point out that Amber should have…Managers hope they'll never have to deal with employee drug abuse in operating a hotel, but the fact is that it does happen. In this case, Amber, an administrative assistant started out well, but began to adopt strange and inconsistent behavior. Her work was maintained pretty well, but she began arriving late and calling in sick often, especially right around the time she got paid. She began borrowing and failing to repay money, and then started showing a short temper on the phone with customers. After being found in the ladies room sniffing white powder, she was confronted about a cocaine problem, and reacted by quitting immediately, leaving a hole in the organization for months before a replacement could be found and replaced. Experts believe the employer's actions were wrong, waiting too long to confront Amber, and focusing on accusations instead of criticizing behavior directly related to work, such as lateness and rudeness to clients. They also point out that Amber should have…If you became the new manager at a restaurant with high employee turnover, what actions would you take to increase retention of employees?