Question 1Shelton Gas Station in Buff Bay is a family-owned business which has been aroundsince 1992. Customers enjoy the ambiance and reasonable prices but they sometimescomplain that employees need to communicate more effectively.Provide responses to the following, in your capacity as Service Manager of Shelton:A.Put forward THREE (3) reasons for the importance of effective communication betweenstaff and customers.B.Explain the concepts of formal and informal communication.C.Describe how you would use TWO (2) channels of formal communication to inform staffand customers of an upcoming event.(4-)D.Outline TWO (2) barriers that can exist when you communicate with staff.E.Suggest to the supervisor, THREE (3) ways in which he/she can improvecommunication with customers daily. For each suggestion, provide an example.

Communication is the fundamental component in the workplace, communication skills are perhaps the…

Answered: Question 1 Shelton Gas Station in Buff…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Similar questions

QUESTION 53 Despite the large number of elements in the marketing environment, the marketer should focus on those that affect a. beating the competition. b. meeting laws and regulations. c. facilitating an exchange. d. introducing a successful product. QUESTION 55 A true competitive advantage is one that is valuable to customers and a. can’t be easily copied by competitors. b. is consistent with your mission statement. c. can be tied to a slogan. d. is easy to communicate.
Which is NOT true regarding differences between goods and services? Question 20Answer A. Services tend to have a more inconsistent product definition than goods. B. Services are generally produced and consumed simultaneously; tangible goods are not. C. Services tend to be more knowledge-based than goods. D. Goods tend to have higher customer interaction than services. E. Reselling is unusual in services; goods often have some residual value.
Which of the following is a difference between social media and personal selling? Question 35 options: a) Social media can disperse a message quickly to a wide audience, while personal selling is very slow in dispersing a message to a large audience. b) Social media entails two-way communication, while personal selling entails one-way communication. c) Social media provides opportunity for immediate feedback, while personal selling does not provide opportunity for direct feedback. d) Social media is a means of interpersonal communication, while personal selling is a means of mass communication.
Question 1: Audience engagement is one of the most significant yet crucial point of any business event. Justify this point by giving an example from your life when you had to engage the attention of a group of people. Or, you can give the example of any public speaker (not religious/political speakers. once give real life example
Discussion Assignment: Winning Back Lost Customer is a Costly Challenge Perhaps the most famous case illustrating the enormous cost of winning back lost customers is that of the “Tylenol Murders.” Seven people in the Chicago area died suddenly after taking Tylenol capsules. An investigation revealed that the capsules had been laced with cyanide, a deadly poison. When the story ran on the nightly news programs, a nationwide panic ensued that caused Tylenol’s sales to plummet overnight. Many business analysts predicted that Tylenol’s manufacturer, Johnson & Johnson, would not survive the tragedy. Johnson & Johnson surprised the analysts by undertaking one of the most successful campaigns in history to win back customers. It worked, but the cost was huge. This case led not just Johnson & Johnson but also all major drug manufacturers to develop the tamperproof bottle. Having done so, Johnson & Johnson undertook an intensive public relations campaign to win back the trust of…
Which of the following is a difference between a push and a pull strategy? Question 33 options: a) Social media is used in a push strategy, while personal selling is used in a pull strategy. b) A push strategy focuses on content marketing, while a pull strategy focuses on offering aggressive discounts. c) Wholesalers are targeted in a push strategy, while end consumers are targeted in a pull strategy. d) No intermediaries are involved in a push strategy, while wholesalers and retailers are involved in a pull strategy.
WEEK 9 DISS 1″Communicating Policy Analysis” Please respond to the following: Assume you are a candidate for a director of communications for a major metropolitan county. The job will require you to communicate to the public about public policy regarding transportation, environmental issues, education, taxes, as well as economic development. Explain at least three reasons and ways written and oral communication are important, and should be used to ensure public policy analyses are promoted and accepted by the general public.Use the same scenario to explain at least two ways you would ensure public policy analyses are read and accepted by key stakeholders. Provide two reasons and an example to support your response.WEEK 9 DISS 2 “Translating Policy Arguments” Please respond to the following: Explain at least two key factors policy makers use when evaluating and using information provided to them in policy reports. Explain why it is important for an analyst…
Question: Read the below paragraph and raise few questions from it Microsoft Windows 11 is the company's next-generation operating system. This implies that it will have all of the company's most recent features and enhancements. This also means that it will be compatible with all of the most recent hardware and applications on the market. This is beneficial to digital marketing since it means that businesses will be able to build and conduct campaigns using the most up-to-date tools and technologies. Additionally, it means that their campaigns will be able to reach a larger audience. The addition of social media integration boosts digital marketing significantly. This is due to the fact that it will allow businesses to manage their campaigns from a single spot.
Which of the following is true about cross-cultural communication? Question 4 options: a) Being able to communicate cross-culturally requires you to be ethnocentric in your outlook. b) Cross-cultural communication should be avoided as it reduces the productivity of a workplace. c) Effective cross-cultural communication must avoid ethnocentric attitude to minimize problems stemming from misinterpretation. d) Being able to communicate cross-culturally requires that you favor certain cultures over others
QUESTION 91 Cover Co. is a new company with two employees: the husband and wife that founded the company. Cover makes trash can covers that help keep outdoor trash cans secure. Which segmentation method would Cover be least likely to use and why? a. Geographic segmentation because the use of trash cans isn’t dependent upon geography b. Psychographic segmentation because the variables are difficult for marketers to measure c. Behavioral segmentation because behavioral variables have little effect on the use and need for a trash can cover d. Demographic segmentation because nearly every household utilizes trash cans. QUESTION 93 Which statement is valid in managing exchanges between a company and its customers? a. The company wants to maximize customer benefits b. Customers are the primary drivers of the purchase decisions. c. Customers want to pay the least amount possible d. The two parties have conflicting goals
Question Q3 (a) What possible roles do people assume during any meeting? How do you show grouployalty in the meeting and what phases are involved in the decision-making process and in what sequence? (b) What are the reasons for popularity of electronic meeting and how do you distinguish between a synchronous and an asynchronous meeting? (c) How do you explain mental editing in the context of oral communication? What is meant by impaired hearing and how do you normally respond as a listener when you are a part of small audience? Q4. You are the personnel manager in the human resource department in a large business concern. One of your subordinates has been found guilty of disloyalty by leaking out crucial information to one of your strongest competitors making your position quite vulnerable in the market. What kind of interview do you need to conduct with the concerned employee and how would you handle the situation applying verbal communication (oral as well as written)…
Question: You represent the public relations team for Evans Industrial Furniture that recently announced its decision to close its factory in the United States and outsource the work to manufacturers in Asia and Latin America. Your firm is doing just what many other companies have already done, reducing labor costs by shifting work to low-wage countries such as China, India, Mexico, and Central American nations. Yet the media and disgruntled workers are lambasting your firm’s decision. Is there a reasonable response to charges that the companies you will hire frequently exploit child labor, force women to work 75-hour weeks, and destroy family units? Write a two-paragraph response from your PR department that will be published in tomorrow’s newspaper to address all stakeholders.

SEE MORE QUESTIONS

Recommended textbooks for you

Understanding Business

Management

ISBN:

9781259929434

Author:

William Nickels

Publisher:

McGraw-Hill Education

Management (14th Edition)

Management

ISBN:

9780134527604

Author:

Stephen P. Robbins, Mary A. Coulter

Publisher:

PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract…

Management

ISBN:

9781305947412

Author:

Cliff Ragsdale

Publisher:

Cengage Learning

Understanding Business

Management

ISBN:

9781259929434

Author:

William Nickels

Publisher:

McGraw-Hill Education

Management (14th Edition)

Management

ISBN:

9780134527604

Author:

Stephen P. Robbins, Mary A. Coulter

Publisher:

PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract…

Management

ISBN:

9781305947412

Author:

Cliff Ragsdale

Publisher:

Cengage Learning

Management Information Systems: Managing The Digi…

Management

ISBN:

9780135191798

Author:

Kenneth C. Laudon, Jane P. Laudon

Publisher:

PEARSON

Business Essentials (12th Edition) (What's New in…

Management

ISBN:

9780134728391

Author:

Ronald J. Ebert, Ricky W. Griffin

Publisher:

PEARSON

Fundamentals of Management (10th Edition)

Management

ISBN:

9780134237473

Author:

Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo

Publisher:

PEARSON

SEE MORE TEXTBOOKS