The Evolution of Management: Barcelona RestaurantWhat aspects of restaurant work are especially challenging to the wait staff, and how does Barcelona’s approach to management help employees overcome the downsides of the job?What steps do the leaders of Barcelona Restaurant Group take to ensure cooperation and acceptance of authority from their employees?Would the management style of Barcelona Restaurant Group best be described as scientific management or contingency management?

Answered: What aspects of restaurant work are…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter1: The World Of Innovative Management

Section: Chapter Questions

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The Evolution of Management: Barcelona Restaurant

What aspects of restaurant work are especially challenging to the wait staff, and how does Barcelona’s approach to management help employees overcome the downsides of the job?

What steps do the leaders of Barcelona Restaurant Group take to ensure cooperation and acceptance of authority from their employees?

Would the management style of Barcelona Restaurant Group best be described as scientific management or contingency management?

Expert Solution

Step 1

The wait staff is the staff who take orders, serve the food, process payments, arrange seating, etc.

Challenges for the wait staff in the restaurant includes-

The wait staff needs to have a lot of patience with the customers they serve, as customers might take a lot of time to decide and order as the menu can be extensive.
It is appreciated if the wait staff knows about all the dishes that are served on the menu. As the menu is extensive, it is hard for the wait staff to memorize each of the dishes which is available on the menu.

Restaurant helps employees to overcome the downsides by-

Employees are allowed to be friendly and interactive with customers, which leads to building up their morale.
Employees are allowed to have freedom in the way how they can impress customers, which helps to increase their confidence.

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