12- If you are the sales executive of Marks & Spencer Shop in Muscat, what do you think will be the best option if a customer comes into your shop and is confused about what products to choose from? a. Assist on product selection b. Call the police on the customer c. Just look at her while she goes around the shop d. Ask the customer to leave the shop

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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12-

If you are the sales executive of Marks & Spencer Shop in Muscat, what do you think will be the best option if a customer comes into your shop and is confused about what products to choose from?
a.
Assist on product selection
b.
Call the police on the customer
c.
Just look at her while she goes around the shop
d.
Ask the customer to leave the shop
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