Which of the following defines an Account as one of the Customer Relationship Management key players the most? An individual or organization with an interest in what a business is selling. A qualified prospect who has a high probability of becoming a customer. Companies (or households for B2C) with whom a company has business relations. A company’s representative responsible for purchasing a product.

Which of the following defines an Account as one of the Customer Relationship Management key players the most? An individual or organization with an interest in what a business is selling. A qualified prospect who has a high probability of becoming a customer. Companies (or households for B2C) with whom a company has business relations. A company’s representative responsible for purchasing a product.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Similar questions

Which of the following statements regarding forward buying is false? a. Customers move up futures purchases to the present. b. Promotion does not result in forward buying. c. Forward buying does not increase sales in the long run. d. Offering a promotion during a peak period that has significant forward buying creates more variable demand.
Which of the following statements is correct? • Agency costs are not relevant for the firm's vertical integration decision. • Agency costs are always minimised by transacting with another firm rather than vertically integrating. • Monitoring solves the principal-agent problem • Agency costs are always minimised by vertically integrating rather than transacting with another firm. • None of the other answers are correct
Identify which of the following statements is false a Operational CRM provides essential support for a variety of business processes, to maximize the ability to sell, market, and retain customers b. Operational CRM is the ability to effectively streamline the marketing efforts of to help increase revenue without increasing the workforce C Operational CRM includes efforts such as lead management, contact management, account management, performance management and more facilitate automation for the entire sales d. Inability to integrate channel data, customer data and with the values of the customers
Which of the following statements is accurately reflects the empirical findings about the relationship between a salesperson’s customer orientation and value-based selling. A salesperson’s customer orientation encourages them to adopt value-based selling practices. A salesperson’s use of value-based selling decreases their sales performance. A salesperson’s use of value-based selling encourages them to adopt a customer orientation. A salesperson’s customer orientation directly increases their sales performance.
A fax machine requires an installed subscriber base before the customer can benefit from buying a fax machine. In such industries, which of the following statements are true? Group of answer choices : Entry barriers are low in the emerging phase of the industry Entry barriers are high in the emerging phase Entry barriers do not change in the industry Entry barriers are high in the late phase of the industry
Signify a particular real-life phenomenon/scenario wherein the process of business analytics is manifested in all stages: Creation Stage, Collection Stage, Curation Stage, Communication Stage, Conclusion, and Conception Stage. Explain in detail what happens in each stage of the cycle. Definitions of the stages: Creation Stage- Creation of data from operational and/or transactional sources Collection Stage- Consolidation of relevant data to a single repository to answer what happened Curation Stage- Finding patterns to answer why it happened and what could likely happen next Communication Stage- Development of various options to suggest what should be done next Conclusion Stage- Deciding on the course of action, Implementing it and enabling change Conception Stage- Monitoring and Measuring the effects of the change, and planning for the next iteration.
Signify a particular real-life phenomenon/scenario wherein the process of business analytics is manifested in all stages: Creation Stage, Collection Stage, Curation Stage, Communication Stage, Conclusion, and Conception Stage. Explain in thoroughly what happens in each stage of the cycle. Definitions of the stages: Creation Stage- Creation of data from operational and/or transactional sources Collection Stage- Consolidation of relevant data to a single repository to answer what happened Curation Stage- Finding patterns to answer why it happened and what could likely happen next Communication Stage- Development of various options to suggest what should be done next Conclusion Stage- Deciding on the course of action, Implementing it and enabling change Conception Stage- Monitoring and Measuring the effects of the change, and planning for the next iteration.
Which of the following is the BEST explanation of why knowing your products andservices creates value?A. It helps the customer to see why the product or service stands out and how it is beneficial to them.B. It helps manipulate the customer into thinking the product or service is of good valueC. It identifies all the characteristics about the product or service so customers can fully evaluate it.D. It shows passion, which means that it must be a good product or service
Please help with correct answers in details: step by step as last submission were given incorrect answers A statistical program is recommended. The quarterly sales data (number of copies sold) for a college textbook over the past three years follow. Quarter Year 1 Year 2 Year 3 1 1,690 1,800 1,850 2 940 900 1,100 3 2,625 2,900 2,930 4 2,500 2,360 2,615
Customer Relationship Value Proposition is… a. Focusing on acquiring new customers by connecting with their needs b. Focusing on lapsed customers only and finding out why they left c. Focusing on existing employees and enabling them to sell d. Focusing on current customers
Which of the following is NOT true of SERVQUAL ? a. SERVQUAL is a questionnaire b. All options are correct. c. Based on five dimensions of service quality d. Pairs expectation statement with a percebtion statement e. Records level of agreement or disagreement using 7 - point Likert scale
_________ is controlled by specifying how much we can sell in future and serves as a standard. a. Sales volume b. Services sales c. Product sales d. Customer volume