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Which of the following is not a characteristic of services? a. Intangible b. Inseparable c. Perishable d. Variable e. Tangible |
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- 31- Which one of the statements is relevant to the services? a. Services are perishable b. Services can be measured c. Services can be stored d. Services can be warehoused5- Which of the following statement is relevant to services? a. Services can be measured b. Services are perishable c. Services can be warehoused d. Services can be storedThe feature of a service that explains services cannot be stored or warehoused is: a. Perishability b. Intangibility c. Heterogeneity d. Inseparability
- Which of the following explains how Best Buy adds value by acting as a distributor for electronics, when people can go to liger Direct or Newegg.com and cut out the middle a) Best Buy adds value by providing time utility. Consumers can get in, find what they need, and get out. To that end. a drive-through concept is currently being developed. h) Best Buy adds value by providing service utility. It's employees help customer choose the model best suited for them by giving them tips and explaining things to them, allowing customers to make informed decisions Best Buy has a stranglehold on the market because their salespeople are paid hourly, not on commission Consumers like low pressure environments. ) d) Best Buy adds value by providing place utility. People can come in and physically interact with the electronics they are considering for purchase. Sometimes this makes all the difference between *Tust looking" and "sold »19 The download of application or request forms is an example of a full online offer in the “Transaction Business Model”. Select one: a. True b. FalseYou have started a new business with your friends while you are still a student. You have special clientele.. they like snakes as pets…Hence you start a tea/snake shop (you will serve tea and snakes for entertaining your clients). You decide to hire one server in the beginning. You expect about 15 customers per hour (mean value with Poission distributed arrivals) arriving in the morning hours. The server will take about 4 minutes to serve a customer (mean time). For this situation (Situation A) Find: a. Arrival and service rates b. Find system utilization c. Percentage of time server is idle d. What is wrong with the picture? e. What can you do to help the situation? f. Once you correct the situation (adopt one of the possible solutions), find probability of 5 customers in the system. g. Find the expected number of customers waiting to be served. h. What is the service and weight times (system wait time)? i. Solve the above problem assuming M/M/1 queue discipline. You are now become…
- Services cannot be seen and touched. This feature is called as: a. Inseparability b. Intangibility c. Perishability d. Heterogeneity18 Partial online offers refer to services that cannot be completed without at least one offline step. Select one: a. True b. FalseServices differ from goods in that I. A service is a tangible process II. A service is an intangible process III. Services can be stored IV. Services cannot be stored V. Services are perishable and time-dependent Option IV and V Option II and IV Option II, IV, and V Option I and III
- Give some examples of benefits and drawbacks, such as the following: The service that does not need a connectionThe service that is based on connections______________of production and consumption means that the act of producing a service generally takes place at about the same time as the service is consumed. In other words, when you get a haircut, you are “at the factory” and have to be present as part of the production process. a. Inseparability b. Intangibility c. Inconsistency (Heterogeneity) d. Inventory (Perishability)Indicate how services differ from goods. (Note that for this question, the words generally and often have been used in the choices below to acknowledge the fact that none of the statements is true under all circumstances). A. Services are generally intangible. B. Delivery and consumption of services often occur simultaneously. C. Service outputs often cannot be inventoried. D. All of the above.