Chapter 1, Problem 1.2UYK

A)

Explanation of Solution

People as the most important component of a system:

Most People believe that over a life time of the system people are the single most expensive component because of the following reasons.

• It is generally observed that the best organizations have the best people at all levels as people play a vital role in operational systems and processes...

B)

Explanation of Solution

Component that picks up the slack when hardware and software programs do not work correctly:

• The component that picks up the slack when hardware and software programs do not work properly is “People” and “Procedures”.
• The behavior of people needs to be changed to work with the system...

C)

Explanation of Solution

Business Manager View on people as the most important component:

• It is rightly said that the best organizations have the best people at all levels as people play a vital role in operational systems and processes.
• Also it is observed that the component that picks up the slack when hardware and software programs do not work properly is “People” and “Procedures”.
• So as a future Business manager one must make sure to check that the hardware and software components are working properly and people are satisfied with it...