Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736312
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Question
Chapter 11, Problem 11.1AAC
Summary Introduction
To determine:
How to solve workplace conflicts?
Introduction/case summary (question specific):
Different conflicts can occur in the workplace.
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The competing strategy of conflict resolution proves to be effective when unpopular decisions need to be issued.
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First, what you understand by emotion play role in the perception of conflict? give an example of a type of conflict in your organization (or an imaginary) and by relating to the given example, should a manager try to eliminate the conflict?
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Describe a conflict management strategy you would use to maintain a safe and productive learning environment for two students that had a verbal disagreement before class. Their disagreement continues during the lesson, and they make antagonistic comments to each other that you (the teacher) and other students can hear.using theory or effective classroom management practices to support your strategy.
Chapter 11 Solutions
Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
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- Conflict is inevitable in any workplace due to differing opinions, personalities, and goals among employees. Effective management involves recognizing and addressing conflicts promptly and constructively to maintain a positive work environment and ensure productivity. Conflict resolution strategies may include facilitating open communication, active listening, mediating discussions, and finding mutually acceptable solutions. By managing conflicts effectively, managers can prevent escalation, build stronger relationships among team members, and foster a culture of collaboration and respect Question: What are some common sources of conflict in the workplace, and how can managers identify and address them before they escalate into larger issues?arrow_forwardIf your team reaches its performance and quality targets then the team will receive a monetary bonus. Skill-based pay Team bonus plan Gain-sharing Use your knowledge of teamwork competencies to answer the following question. You are responsible for staffing a decision-making team that must be able to share information openly and honestly to perform well. Knowing this, which teamwork competency will you be most targeting in your hiring initiative for this team? Task coordination abilities Collaborative problem-solving abilities Communication abilitiesarrow_forwardHow to respond to this in 100 words? For this discussion post, we have been tasked with evaluating what is often considered the most challenging job in management: looking into conflict resolution. Although there are many sources of conflict, we will look at the incompatible goals for discussion. Incompatible goals, by definition, occur when individuals or groups within the same organization have different plans, which can either be self-serving or departmentally based, causing conflict to occur within the team (McShane & Von Glinow, 2022). To open discussion, I would like to share a personal experience involving a team with differing goals. In this situation, a sales team of members of a company we will call X, a revenue management company for physician offices, will be used. The department was split into two parts: education on documentation and sales. Sales wished for the training to be increased due to the company's niche, whereas the movement was minimally staffed and…arrow_forward
- Use your knowledge of team reward systems to answer the following question. If your team reaches its performance and quality targets then the team will receive a monetary bonus. O Skill-based pay O Team bonus plan O Gain-sharing Use your knowledge of teamwork competencies to answer the following question. You are responsible for staffing a decision-making team that must be able to share information openly and honestly to perform well. Knowing this, which teamwork competency will you be most targeting in your hiring initiative for this team? O Task coordination abilities O Collaborative problem-solving abilities O Communication abilitiesarrow_forwarddiscussing the best way to address conflict in the workplace. Students should include ethical decision making, communication, and leadership in their response.arrow_forwardSelect one of the team mediation techniques (negotiation, role clarification, or start-stop-continue), and describe how you would use this technique to defuse a team conflict situation. Include an example of one of the techniques that you have witnessed in your work environment.arrow_forward
- You are a senior manager in a fast-growing organization which consist with a multi- generation workforce. Your boss has requested to manage a conflict in your department. Explain what a conflict is and discuss the FIVE (5) techniques that you could use to manage the conflict?arrow_forwardConflict resolution in the workplace is essential for maintaining a productive and harmonious work environment. Conflicts can arise due to differences in opinions, values, personalities, or work styles among employees. Effective conflict resolution involves several key steps. Firstly, it's crucial to acknowledge the conflict and address it promptly rather than allowing it to escalate. This often requires open communication and active listening to understand the underlying issues and perspectives of all parties Involved. Once the root causes of the conflict are identified, collaborative problem-solving techniques can be employed to find mutually acceptable solutions. This may involve brainstorming Ideas, compromising, or seeking win-win outcomes. Mediation by a neutral third party can also be helpful in facilitating constructive dialogue and finding common ground. Additionally, establishing clear guidelines and protocols for handling conflicts can help prevent future disputes and…arrow_forwardManager A - the traditional view of conflict. This person is a caring, empathetic leader with many good qualities. Manager B - the contemporary view of conflict. This person is ambitious and supports their team to exceed expectations. When conflict occurs on Manager A's team, how might it be resolved? When conflict occurs on Manager B's team, how might it be resolved?arrow_forward
- TeamworkThis includes engaging in the performance of a team by providing a valuable contribution toward a common objective. To do so, you must first understand your role, the duties that are required of you, and how your job relates to the work of others. To operate well with your team, you'll also need to communicate effectively with them. If a team member is counting on you to do a task, for example, you must be able to offer them a reasonable estimate of when you will complete it. Use a example to show that you have the different teamwork skills that your employer are looking for?arrow_forwardTeamworkThis includes engaging in the performance of a team by providing a valuable contribution toward a common objective. To do so, you must first understand your role, the duties that are required of you, and how your job relates to the work of others. To operate well with your team, you'll also need to communicate effectively with them. If a team member is counting on you to do a task, for example, you must be able to offer them a reasonable estimate of when you will complete it. What teamwork skills do you think an employer/industry would most like you to have?arrow_forwardWrite a maximum of 300 words document to define the 6 strategies for team conflict resolution and provide an example for one of your choice. You are expected to demonstrate the application of these strategies to project management environments. The 6 are " smoothing, forcing, compromising, confronting, avoiding negotiatingarrow_forward
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