Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736312
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Question
Chapter 11, Problem 11.4AAC
Summary Introduction
To determine:
How to use your voice as an effective communication tool?
Introduction:
Voice quality makes an influence on communication.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Help me to solve 2,4,and 5 please.
2. During an interview, the analyst has been asking about the process used to identify and correct the number of poor-quality products produced on a manufacturing line.
The analyst commented "This process seems way too slow and complicated. I don't know how you people can function if this is the way things are done." Is this an appropriate comment for the interviewer to make? Why or why not? Use a minimum of five sentences to explain why or why not.
Receptionist in the front desk in a five star hotel greets the customer with smile as part of her job requirements. This is a case of
a.
Emotional labour
b.
Emotional dissonance
c.
Inter personal skill
d.
Cognitive dissonanc
Chapter 11 Solutions
Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
Knowledge Booster
Similar questions
- hy should you speak in complete sentences when trying to build rapport with a customer? Speaking in fragments takes too much time. Speaking in complete sentences makes you sound smarter. Speaking in fragments sounds robotic and insincere. Speaking in complete sentences best follows the service script.arrow_forwardA. A customer calls on a cell phone and you can barely hear her. What should you do?B. Let’s consider the flip side of good listening for a moment. How can we make it easier for other people to listen to us? Some things are easier to listen to than others. If we want to be listened to, we can apply some easy tactics to be more engaging by interlacing stories into our conversations. Typically, people enjoy hearing stories or vivid descriptions because these create mental pictures in the mind. Further, storytelling is one of the most effective ways to foster relationships in an organization. Indeed, the whole area of organizational stories has become a fruitful area of research into why some companies do better than others. Jack Welch, CEO of GE, tells about a young manager leading his first project. As a result of the young man’s bad decisions, the company lost $5 million. He went to Jack Welch to apologize and resign. Instead of accepting his resignation, Welch told the embarrassed…arrow_forwardA study on the pupil's reaction when the teacher announces a special exam. Interview method Questionnaire method Document method Observation method O Experiment methodarrow_forward
- Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.arrow_forwardPractice writing an incident report for the following situation: You are the manager of a company. One of your employees got injured during the working hours Explain what happened. Write a full report (200-250 words in total).arrow_forwardInstructions: Take time to answer the the question with a minimum of 350 words. Organize your thoughts clearly in paragraph's Numerous articles have been written that identify early warning signs that you might be getting into trouble with your personal debt load . you can find many good articles on the web. So find an article that identifies the early warning signs of personal debt trouble. Write a summary of the article.arrow_forward
- Write on informative text of at least 100 words on The most interesting job in the worldarrow_forwardWhich of the following is NOT related to the process of COOLEY'S LOOKING GLASS SELF? A. Jyra thinks that she is not really a person for her new classmates did not smile at her. B. Timothy pictures that his friends will be so happy if he celebrates his birthday in Baguio. C. Karla visualizes herself to be more soft-spoken in front of her new classmates tomorrow. D. Jade feels happy following how her mother dresses up.arrow_forwardList the trade offs while taking the decision of speaking up in class versus waiting to get called on by the instructor?arrow_forward
- In the context of job characteristics, what is task identity?a. The degree to which an employee knows how to complete a task.b. The degree to which an employee identifies with a task.c. The degree to which an employee finds meaning in a task.d. The degree to which an employee completes a task from start to finish.e. The degree to which an employee is committed to a task.arrow_forwardArrange the following steps according to the most appropriate: To talk about my skills that I have mastered in my specialization in a job interview, I have to follow the following steps: Question 1 options: Practice speaking the skills you have mastered Searching myself which skills I have mastered Writing the skills I need in my major I am looking for work and tasks to complete I am looking for the company and how it works Search from the Internet for the skills required for my specialtyarrow_forwardNote: please follow them -Write it on your own words; 0% plagiarism. -600 words minimum. -the question is from service management course so please try as much as possible to relate to the course please. -it’s not an assignment so please don’t reject it if you can’t solve it’s fine just let other a chance and huge thanks. -I have posted 15 exact question I have this will be the last time so please your are my last hope and thanks. Q: write an introduction for an on campus recycling center where students assist campus community to recycle waste and used stuff and also conduct programs to increase awareness about sustainability.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning