Chapter 11, Problem 2OC

Explanation of Solution

Metrics that help to monitor driver activity:

In a business model, analyzing the data is at the core. It is impossible to have an idea of how they are performing without using the metrics. Potential metrics include:

• Number of service calls:
  • It is important to know about the service calls so that the car is not misused.
• Number of faulty parts:
  • It is necessary to keep an account of the faulty parts in a car so as to avoid some mishaps
• Number of repeat customers:
  • The customers who repeatedly use cab service should be tracked.
• Average speed:
  • The cab drivers should maintain a particular speed limit and should not cross it. This should be recorded...