Balanced scorecard contains a set of financial and non-financial measures that relates to critical success factor. It helps the companies to assess the overall performance and improvement of the operation process. To prepare: A worksheet indicating whether each given item focused on operational excellence, product leadership, or customer intimacy and to explain the same.

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Chapter 12, Problem 12.10E

To determine

Introduction: Balanced scorecard contains a set of financial and non-financial measures that relates to critical success factor. It helps the companies to assess the overall performance and improvement of the operation process.

To prepare: A worksheet indicating whether each given item focused on operational excellence, product leadership, or customer intimacy and to explain the same.

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