DEPAUL>CUSTOM< ED.ACC 303/ ACC 542>CUS
4th Edition
ISBN: 9781323770429
Author: Horngren
Publisher: PEARSON C
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Textbook Question
Chapter 12, Problem 12.34P
Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard.
- Perspectives
- Internal business process
- Customer
- Learning and growth
- Financial
- Strategic Objectives
- Acquire new customers
- Increase shareholder value
- Retain customers
- Improve manufacturing quality
- Develop profitable customers
- Increase proprietary products
- Increase information-system capabilities
- Enhance employee skills
- On-time delivery by suppliers
- Increase profit generated by each salesperson
- Introduce new products
- Minimize invoice-error rate
- Performance Measures
- Percentage of defective-product units
- Return on assets
- Number of patents
- Employee turnover rate
- Net income
- Customer profitability
- Percentage of processes with real-time feedback
- Return on sales
- Average job-related training-hours per employee
- Return on equity
- Percentage of on-time deliveries by suppliers
- Product cost per unit
- Profit per salesperson
- Percentage of error-free invoices
- Customer cost per unit
- Earnings per share
- Number of new customers
- Percentage of customers retained
For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.
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DEPAUL>CUSTOM< ED.ACC 303/ ACC 542>CUS
Ch. 12 - Define strategy.Ch. 12 - Describe the five key forces to consider when...Ch. 12 - Prob. 12.3QCh. 12 - What is a customer preference map, and why is it...Ch. 12 - Prob. 12.5QCh. 12 - What are four key perspectives in the balanced...Ch. 12 - What are the five types of conditions to consider...Ch. 12 - Describe three features of a good balanced...Ch. 12 - What are three important pitfalls to avoid when...Ch. 12 - Describe three key components in doing a strategic...
Ch. 12 - Why might an analyst incorporate the...Ch. 12 - How does an engineered cost differ from a...Ch. 12 - What is downsizing?Ch. 12 - What is a partial-productivity measure?Ch. 12 - Prob. 12.15QCh. 12 - Prob. 12.16ECh. 12 - Prob. 12.17ECh. 12 - Prob. 12.18ECh. 12 - Prob. 12.19ECh. 12 - Prob. 12.20ECh. 12 - Prob. 12.21ECh. 12 - Prob. 12.22ECh. 12 - Prob. 12.23ECh. 12 - Prob. 12.24ECh. 12 - Prob. 12.25ECh. 12 - Prob. 12.26ECh. 12 - Prob. 12.27ECh. 12 - Prob. 12.28ECh. 12 - Prob. 12.29ECh. 12 - Balanced scorecard and strategy. Scott Company...Ch. 12 - Prob. 12.31PCh. 12 - Prob. 12.32PCh. 12 - Prob. 12.33PCh. 12 - Balanced scorecard. Following is a random-order...Ch. 12 - Prob. 12.35PCh. 12 - Prob. 12.36PCh. 12 - Prob. 12.37PCh. 12 - Prob. 12.38PCh. 12 - Prob. 12.39PCh. 12 - Prob. 12.40PCh. 12 - Prob. 12.41P
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