1. Services provided by Salesforce application: Salesforce is a cloud-based Customer Relationship Management (CRM) application. The services offered by Salesforce are listed below: Builds engaging marketing. Sends personalized and targeted messaging. Based on customer actions, triggers messages. Employs data from multiple devices and sources. Sells faster and smarter. Increases sales force revenue and productivity. Keeps tracks of each client interaction. Automates redundant administrator work and tasks. Connects commerce channel. Unifies the Business-to-Customer and Business-to-business buying experiences. Conquers personalization with artificial intelligence . Delivers uninterrupted shopping innovations. Offers better support to every customer. Improves agent response time. Manages each channel from one-view. Unifies phone, chat, and email support. Builds applications for every role. Builds apps with drag and drop tools. Integrates customer information from any source. Connects data and apps with readymade components...

Question

Want to see the full answer?

Answer 1

Expert Solution & Answer

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

Course: IT Auditing 5. You are the technology auditor for a midsize healthcare provider that has grown rapidly and has developed its own Electronic Medical Records (EMR) systems. With this rapid growth, it has been difficult for the Information Technology (IT) group to keep up with the hardware requirements and software changes. The CIO has performed an analysis of moving to a cloud computing solution. With this change, all IT functions would be handled by the third-party cloud provider. In addition, many organizations have lowered costs, including competing providers, allowing them to become more efficient and gain market share. One of the key benefits of cloud computing is the opportunity to replace up-front capital expenditure with low variable costs that scale as the business grows. You have been asked by the CIO to assist with the evaluation of its third party vendor management process and selection of a cloud provider for its electronic medical records. a. Describe the vendor…

Explain bundled software (sometimes called commercial off-the-shelf software). List Packaged software samples Distinguish between horizontal and vertical market software. sell software Some companies provide hybrid application software, which combines a vertical and a horizontal application. market application focused on a single industry combined with a horizontal market application, such as a spreadsheet application Describe why horizontal market software is more readily available. Moreover, it is less expensive than vertical market software. Explain how the Internet may be used to locate application providers Describe a business publication.

Explain the concept of virtualization in computing. Describe the benefits of server virtualization and provide examples of popular virtualization platforms.

Answer 2

Expert Solution & Answer

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 3

Expert Solution & Answer

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 4

Expert Solution & Answer

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 5

Expert Solution & Answer

Answer 6

Expert Solution & Answer

Answer 7

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Answer 8

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Answer 9

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Answer 10

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Answer 11

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Answer 12

Expert Solution & Answer

Answer 13

Expert Solution & Answer

Answer 14

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 15

Ch. 12 - Prob. 1SG Ch. 12 - Prob. 2SG Ch. 12 - Prob. 3SG Ch. 12 - Prob. 4SG Ch. 12 - Prob. 5SG Ch. 12 - Prob. 6SG Ch. 12 - Prob. 7SG Ch. 12 - Prob. 8SG Ch. 12 - Prob. 9SG Ch. 12 - Prob. 10SG

Solution Summary: The author explains how Salesforce's cloud-based Customer Relationship Management (CRM) application facilitates to bridge the gap between brands and customers.

Explanation of Solution

Explanation of Solution

Want to see the full answer?

Chapter 12 Solutions