Operations Management In The Supply Chain Decisions And Cases 7th
7th Edition
ISBN: 9781259718779
Author: Roger G Schroeder And Susan Meyer Goldstein
Publisher: McGraw Hill Education
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Textbook Question
Chapter 12, Problem 6P
The Security Life Insurance Company processes all new life insurance policies through three departments: incoming mail (I), underwriting (U), and policy control (P). The incoming mail department receives applications and customer payments and then routes the files to the underwriting department. After checking on the applicants' qualifications for life insurance, the underwriting department forwards the file to policy control for the issue of the policy. At the present time, the company has five new policy applications waiting to be processed. The time required for processing in each department is shown below.
| Policy Department/Hours | |
| 1 | 1/3, U/6, P/8 |
| 2 | 1/2, P/10 |
| 3 | 1/1, U/3, P/4 |
| 4 | 1/2, U/8, P/6 |
| 5 | 1/1, P/6 |
- a. Prepare a Gantt chart
schedule for these policies.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
state whether or not each situation would be considered “compensable time” (and why or why not).
An employee of a fast food chain has to arrive at work 15 minutes early to change into the“mascot” costume and it typically takes another 15 minutes at the end of the shift to change outof the costume and properly store it. Due to the cost of the costume, employees are notallowed to take the costume home. The “mascots” typically work from 10am – 2pm, to coverthe lunch rush periods. How much time would be “compensable” for the mascots, assumingthe conditions/schedule listed above?2) George is a Radiology Technician at a local hospital and when on call, is required to be nofurther than 30 minutes away from the facility. Is the “on call” time, compensable?
The data for five tax analysis jobs waiting to be processed by Martha at T. R. Accounting Service has been collected in the Microsoft Excel Online file below. Open the spreadsheet and perform the required analysis to answer the questions below.
Questions
1. Use the shortest-processing-time (SPT) sequencing rules to sequence the jobs. Compute the flow time, tardiness, and lateness for each job, and the average flow time, average tardiness, and average lateness for all jobs. Use minus sign to enter negative lateness values, if any. Round the average values to two decimal places.
Sequence
Job
Processing Time
Due Date
Flow Time
Lateness
Tardiness
1
2
3
4
5
Average
2. Use the earliest-due-date (EDD) sequencing rules to sequence the jobs. Compute the flow time, tardiness, and lateness for each job, and the average flow time, average tardiness, and average lateness for all jobs. Use minus…
The first five columns of the following table contain information about a set of four jobs that just arrived (end of Hour 0 or beginning of Hour 1) at an engine lathe. They are the only ones now waiting to be processed. Several operations, including the one at the engine lathe, remain to be done on each job. Determine the schedule by using (a) the CR rule and (b) the S/RO rule. Compare these schedules to those generated by FCFS, SPT, and EDD.
Job
ProcessingTime at EngineLathe (hours)
TimeRemainingUntil Due Date(days)
Number ofOperationsRemaining
Shop TimeRemaining(days)
CR
S/RO
1
2
3
4
2.3
10.5
6.2
15.6
15
10
20
8
10
2
12
5
6.1
7.8
14.5
10.2
2.46
1.28
1.38
0.78
0.89
1.10
0.46
-0.44
Chapter 12 Solutions
Operations Management In The Supply Chain Decisions And Cases 7th
Ch. 12 - What types of scheduling decisions are management...Ch. 12 - Specify the kinds of objectives that might be...Ch. 12 - Prob. 3DQCh. 12 - How is the scheduling of patients in a doctor's...Ch. 12 - Describe the differences between Gantt charting,...Ch. 12 - Why are m n ma chine-scheduling algorithms not...Ch. 12 - What is the purpose of a planning and control...Ch. 12 - Prob. 8DQCh. 12 - Prob. 9DQCh. 12 - What scheduling rule should be applied to...
Ch. 12 - Prob. 11DQCh. 12 - Students must complete two activities to register...Ch. 12 - Prob. 2PCh. 12 - Sequence the jobs shown below by using a Gantt...Ch. 12 - In problem 3, assume there are two machines of...Ch. 12 - In problem 2, assume there are two machines of...Ch. 12 - The Security Life Insurance Company processes all...Ch. 12 - At the University Hospital, five blood samples...Ch. 12 - Prob. 8PCh. 12 - Prob. 9PCh. 12 - Using the Gantt charts developed in the following...Ch. 12 - How would the theory of constraints be used to...
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Chris has three different workstations: one for drip coffee, one for espresso drinks, and one to prepare food. During the morning rush, Chris has 5 people working: one person at the drip coffee station, two at the espresso station, and two at the food prep station. These employees are not cross-trained, and thus must stay at their station. On average, it takes the person at the drip coffee station 1 minute to make the coffee. On average, it takes one person working at the espresso station 3 minutes to make one espresso drink. On average, it takes one person working at the food station 4.5 minutes to prepare the food for one customer. The customer mix is as follows. 10% order just a drip coffee, 30% order a drip coffee and food, 35% order just an espresso drink, and 25% order an espresso drink plus food. A total of 40 customers/ hour frequent Chris'. What is the implied utilization at the espresso station? Provide your answer in decimal form, and round to 4 decimal places. (So, if your…arrow_forwardConsider the following process at a pharmacy.Customers drop off their prescriptions either in the drive-through counter or in the front counter of the pharmacy. Customers can request that their prescription be filled immediately. In this case, they have to wait between 15 minutes and one hour depending on the current workload. Most customers are not willing to wait that long, so they opt to nominate a pickup time at a later point during the day. Generally, customers drop their prescriptions in the morning before going to work (or at lunchtime) and they come back to pick up the drugs after work, typically between 5pm and 6pm. When dropping their prescription, a technician asks the customer for the pick-up time and puts the prescription in a box labelled with the hour preceding the pick-up time. For example, if the customer asks to have the prescription be ready at 5pm, the technician will drop it in the box with the label 4pm (there is one box for each hour of the day). Every hour, one…arrow_forwardConsider the following process at a pharmacy. Customers drop off their prescriptions either in the drive-through counter or in the front counter of the pharmacy. Customers can request that their prescription be filled immediately. In this case, they have to wait between 15 minutes and one hour depending on the current workload. Most customers are not willing to wait that long, so they opt to nominate a pickup time at a later point during the day. Generally, customers drop their prescriptions in the morning before going to work (or at lunchtime) and they come back to pick up the drugs after work, typically between 5pm and 6pm. When dropping their prescription, a technician asks the customer for the pick-up time and puts the prescription in a box labelled with the hour preceding the pick-up time. For example, if the customer asks to have the prescription be ready at 5pm, the technician will drop it in the box with the label 4pm (there is one box for each hour of the day). Every hour, one…arrow_forward
- Consider the following process at a pharmacy. Customers drop off their prescriptions either in the drive-through counter or in the front counter of the pharmacy. Customers can request that their prescription be filled immediately. In this case, they have to wait between 15 minutes and one hour depending on the current workload. Most customers are not willing to wait that long, so they opt to nominate a pickup time at a later point during the day. Generally, customers drop their prescriptions in the morning before going to work (or at lunchtime) and they come back to pick up the drugs after work, typically between 5pm and 6pm. When dropping their prescription, a technician asks the customer for the pick-up time and puts the prescription in a box labelled with the hour preceding the pick-up time. For example, if the customer asks to have the prescription be ready at 5pm, the technician will drop it in the box with the label 4pm (there is one box for each hour of the day). Every hour, one…arrow_forwardSuper Fun Industries manufactures four top-selling toys code-named A-148, B-356, B-457, and C-843. The following table shows how long it takes to process each toy through each required station. Note that all times are in minutes. Super Fun's manufacturing plant is open 12 hours a day, 5 days a week, and 8 hours on Saturday. b. If weekly demand for the four products are A-148=180 units, B-356=310 units, B-457=280 units, and C-843=300 units, which station is the bottleneck, and is it capable of producing all the toys demanded? The bottleneck for Super Fun Industries is ▼ Station 1 Station 2 Station 3 Station 4 , with a utilization of ______%. (Enter your response rounded to one decimal place.)arrow_forwardThe following jobs are waiting to be processed at Rick Solano’s machine center. Solano’s machine center has a relatively long backlog and sets a fresh schedule every 2 weeks, which does not disturb earlier schedules. Below are the jobs received during the previous 2 weeks. They are ready to be scheduled today, which is day 241 (day 241 is a workday). Job names refer to names of clients and contract numbers. Job Date job received Productiondays needed Date job due BR-02 228 15 300 CX-01 225 25 270 DE-06 230 35 320 RG-05 235 40 360 SY-11 231 30 310 a. Complete the following table. (Show your supporting calculations.) b.Which dispatching rule has the best score for flow time? c. Which dispatching rule would you select? Support your decision.arrow_forward
- Diablo Electronics manufactures four unique products (A, B, C, and D) that are fabricated and assembledin five different workstations (V, W, X, Y, and Z) using a small batch process. Each workstation is staffedby a worker who is dedicated to work a single shift per day at an assigned workstation. Batch setuptimes have been reduced to such an extent that they can be considered negligible. A flowchart denotesthe path each product follows through the manufacturing process as shown in Figure 5.2, where eachproduct’s price, demand per week, and processing times per unit are indicated as well. Inverted trianglesrepresent purchased parts and raw materials consumed per unit at different workstations. Diablo canmake and sell up to the limit of its demand per week, and no penalties are incurred for not being able tomeet all the demand.Which of the five workstations (V, W, X, Y, or Z) has the highest utilization, and thus serves as the bottle-neck for Diablo Electronics?arrow_forwardConsider the following process at a pharmacy. Customers drop off their prescriptions either in the drive-through counter or in the front counter of the pharmacy. Customers can request that their prescription be filled immediately. In this case, they must wait between 15 minutes and one hour depending on the current workload. Most customers are not willing to wait that long, so they opt to nominate a pick-up time at a later point during the day. Generally, customers drop their prescriptions in the morning before going to work (or at lunchtime) and they come back to pick up the drugs after work, typically between 5pm and 6pm. When dropping their prescription, a technician asks the customer for the pick-up time and puts the prescription in a box labelled with the hour preceding the pick-up time. For example, if the customer asks to have the prescription be ready at 5pm, the technician will drop it in the box with the label 4pm (there is one box for each hour of the day). Every hour, one…arrow_forwardConsider the following process at a pharmacy. Customers drop off their prescriptions either in the drive-through counter or in the front counter of the pharmacy. Customers can request that their prescription be filled immediately. In this case, they must wait between 15 minutes and one hour depending on the current workload. Most customers are not willing to wait that long, so they opt to nominate a pick-up time at a later point during the day. Generally, customers drop their prescriptions in the morning before going to work (or at lunchtime) and they come back to pick up the drugs after work, typically between 5pm and 6pm. When dropping their prescription, a technician asks the customer for the pick-up time and puts the prescription in a box labelled with the hour preceding the pick-up time. For example, if the customer asks to have the prescription be ready at 5pm, the technician will drop it in the box with the label 4pm (there is one box for each hour of the day). Every hour, one…arrow_forward
- Consider the following process at a pharmacy. Customers drop off their prescriptions either in the drive-through counter or in the front counter of the pharmacy. Customers can request that their prescription be filled immediately. In this case, they must wait between 15 minutes and one hour depending on the current workload. Most customers are not willing to wait that long, so they opt to nominate a pick-up time at a later point during the day. Generally, customers drop their prescriptions in the morning before going to work (or at lunchtime) and they come back to pick up the drugs after work, typically between 5pm and 6pm. When dropping their prescription, a technician asks the customer for the pick-up time and puts the prescription in a box labelled with the hour preceding the pick-up time. For example, if the customer asks to have the prescription be ready at 5pm, the technician will drop it in the box with the label 4pm (there is one box for each hour of the day). Every hour, one…arrow_forwardWhat are the advantages and disadvantages of the shortest processing time (SPT) rule?arrow_forwardThe following jobs are waiting to be processed at Jeremy LaMontagne's machine center. Today is day 250. Using the critical ratio scheduling rule, in what sequence would the jobs be processed?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.
Inventory Management | Concepts, Examples and Solved Problems; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=2n9NLZTIlz8;License: Standard YouTube License, CC-BY