Survey of Accounting (Accounting I)
Solutions
Survey of Accounting (Accounting I)
Balanced scorecard
Several years ago. United Parcel Service (UPS) believed that the Internet was going to change the parcel delivery market and would require UPS to become a more nimble and customer-focused organization. As a result, UPS replaced its old measurement system, which was 90% oriented toward financial performance, with a balanced scorecard. The scorecard emphasized four "point of arrival" measures, which were
1.Customer satisfaction index—a measure of customer satisfaction.
2.Employee relations index—a measure of employee sentiment and morale. 3.Competitive position—delivery performance relative to competition.
Time in transit—the time from order entry to deliver)'.
a.Why did UPS introduce a balanced scorecard and nonfinancial measures in its new-performance measurement system?
b.Why do you think UPS included a factor measuring employee sentiment?
(a)
Concept Introduction:
Balance score card is an approach which provides information to management to assist strategic implementation. It emphasizes the need to provide the user with an information.
The reason of introducing Balance scorecard and non financial measure in UPS new system
UPS believed that mainly focuses on numbers will not help to determine whether target profit is achieved or not. UPS require performance measurement system which have main focus on the drivers that are underlying and financial success level.
UPS determines that their success is depend upon the different performance measures...
(b)
Concept Introduction:
The employees are a critical factor in any organization.For customers they are the face of the company. So, employee sentiments are important to measure.
The reason UPS included a factor measuring employee sentiments.
Chapter 14 Solutions
Additional Business Solutions
Find more solutions based on key concepts
Show solutions addRecord the following transactions in general journal form for Ford Education Outfitters and Romero Textbooks, I...
College Accounting (Book Only): A Career Approach
Working capital and current ratio Current assets and current liabilities for HQ Properties Company follow: 20Y...
Corporate Financial Accounting
Jacks Lawn Service Company has the following information related to its current year payroll as of December 31:...
College Accounting (Book Only): A Career Approach
Dividends on preferred and common stock Sunbird Theatre Inc. owns and operates movie theaters throughout Florid...
Financial & Managerial Accounting
Payroll accounts and year-end entries The following accounts, with the balances indicated, appear in the ledger...
Financial & Managerial Accounting
Equivalent Units, No Beginning Work in Process Frankle Manufacturing produces cylinders used in internal combus...
Managerial Accounting: The Cornerstone of Business Decision-Making
Current position analysis The bond indenture for the 10-year, 9% debenture bonds issued January 2, 20Y5, requir...
Financial And Managerial Accounting
On July 1, 2019, Wolfpack Corporation purchased securities which it intends to buy and sell frequently. These s...
Intermediate Accounting: Reporting And Analysis
On September 30, Polmax Power Companys board of directors appropriated 300,000 of retained earnings for emissio...
College Accounting, Chapters 1-27 (New in Accounting from Heintz and Parry)
Why should test data be saved after it has been used?
Accounting Information Systems
Assume that the business in Exercise 7-9 maintains a perpetual inventory system. Determine the cost of merchand...
Financial Accounting
Connie Young, an architect, opened an office on October 1, 2019. During the month, she completed the following ...
Financial Accounting
Transactions On April 1 of the current year, Andrea Byrd established a business to manage rental property. She ...
Accounting (Text Only)
What are the three major parts of a T account?
College Accounting, Chapters 1-27
The market (or peanut butter in Nutville is monopolistically competitive and in long-run equilibrium. One day, ...
Principles of Economics (MindTap Course List)
It is frequently stated that the one purpose of the preemptive right is to allow individuals to maintain their ...
Fundamentals of Financial Management, Concise Edition (MindTap Course List)
PERSONAL TAXES Susan and Stan Britton are a married couple who file a joint income tax return, where the tax ra...
Fundamentals of Financial Management (MindTap Course List)
Explain the basics of foreign and domestic competition
MKTG 12:STUDENT ED.-TEXT
When two individuals produce efficiently and then make a mutually beneficial trade based on comparative advanta...
Principles of Macroeconomics (MindTap Course List)
Over the past century, real GDP per person in the United States has grown about _____ percent per year, which m...
Brief Principles of Macroeconomics (MindTap Course List)
Describe the primary and supporting activities involved in an organizations value chain. Explain the importance...
Pkg Acc Infor Systems MS VISIO CD
What are the three steps in the strategy to effectively identify all the relationships that should be included ...
Accounting Information Systems
How is a forecast of human resources demand related to a firm's organizational planning?
Foundations of Business (MindTap Course List)
(Absolute and Comparative Advantage) You have the following information concerning the production of wheat and ...
ECON: MICRO4 (New, Engaging Titles from 4LTR Press)
Rate each of the following questions according to the Following scale: 1 I am never like this. I am rarely like...
Management, Loose-Leaf Version
Why should policymakers think about incentives?
Principles of Microeconomics (MindTap Course List)
Communication Technology Social Media Web. Review the guidelines for professional biogging in this chapter. Fin...
Essentials of Business Communication (MindTap Course List)
Are the following workers more likely to experience short-term or long-term unemployment? Explain. a. a constru...
Principles of Macroeconomics (MindTap Course List)
The Kroger Company is one of the largest grocery retailers in the United States, with over 2000 grocery stores ...
STATISTICS F/BUSINESS+ECONOMICS-TEXT
RESIDUAL DIVIDEND MODEL Buena Terra Corporation is reviewing its capital budget for the upcoming year. It has p...
Fundamentals of Financial Management, Concise Edition (with Thomson ONE - Business School Edition, 1 term (6 months) Printed Access Card) (MindTap Course List)
PAYBACK PERIOD Refer to Problem 11-1. What is the projects payback?
Fundamentals of Financial Management (MindTap Course List)
Evaluate the following statement: A higher price level decreases the purchasing power of the dollar and reduces...
Exploring Economics
The U.S. Department of Energy provides fuel economy information for a variety of motor vehicles. A sample of 10...
Statistics for Business & Economics, Revised (MindTap Course List)
Which goods will a nation typically import? a. those goods in which the nation has an absolute advantage b. tho...
Essentials of Economics (MindTap Course List)
Given a description of a companys marketing mix, classify the elements of the marketing mix and the category of...
Contemporary Marketing
Statement of cash flowsindirect method The comparative balance sheet of Yellow Dog Enterprises Inc. at December...
Corporate Financial Accounting
Kenneth Johanson worked 49 hours during the week for Luben Company at two different jobs. His pay rate was 15.0...
PAYROLL ACCT.,2019 ED.(LL)-TEXT
Describe the difference between F.O.B. shipping point and F.O.B. destination.
Cornerstones of Financial Accounting
Explain how the two-, three-, and four-variance overhead analyses are related.
Cornerstones of Cost Management (Cornerstones Series)
What does the nominal interest rate equal, given the following? a. Real interest rate = 3 percent; expected inf...
Macroeconomics
What are the three types of performance benchmarking? Which type is most commonly used by the purchasing functi...
Purchasing and Supply Chain Management
Shelby Shelving is a small company that manufactures two types of shelves for grocery stores. Model S is the st...
Practical Management Science
As shown in Exhibit 5, assume that the price of both goods is 1 per unit and you consume 3 units of good X and ...
Economics For Today
Jack and Harry work for the same company, but Jack earns more than Harry. Is this evidence of wage discriminati...
Economics (MindTap Course List)
